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External Hard Drive Problem


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#1 toni1337

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Posted 03 November 2017 - 07:27 PM

I have a WD Blue hard drive that i encased in one of these:

 

https://i.imgur.com/sNirv6F.jpg

 

I have a few big .7zip files on the drive and when the problem occurred one of them was opened (the movie inside the .7zip). I left my PC for a while and when it's inactive this hard drive / enclosure / windows (i really don't know what is responsible) turns it self off or spins down to save power i guess? Anyway when i came back i heard the hard drive "powering up" and then i wanted to resume watching the movie but it froze ... i closed it, closed the opened .7zip archive and tried to open it again from the file explorer but the explorer window stopped responding (and then it crashed). After that i wanted to safely remove the drive but windows said it was in use and i can't. I killed the explorer.exe process from the task manager and tried to safely remove again but it showed the same message again and i was annoyed so i just removed the usb without it. Then i turned off / turned on the hard drive and plugged it back in and this is the first thing i saw:

 

https://i.imgur.com/9WqJe2c.jpg

 

And this is when i tried from the my computer folder:

 

https://i.imgur.com/RLbF373.jpg

 

It doesn't even show the capacity bar:

 

https://i.imgur.com/MfEj7Ht.jpg

 

In disk part it shows the capacity (it's disk 2):

 

https://i.imgur.com/KhSYTxW.jpg

 

So i googled about this problem and one common suggestion is to use chkdsk and i did but this is what it says:

 

The type of the file system is ntfs. Unable to determine volume version and state. chkdsk aborted.

 

Later i read that it is not such a good idea to use it since it can lead to data loss but since it says it aborted i guess nothing happened.

 

So then i used testdisk to check for bad boot sectors and it says they're fine:

 

https://i.imgur.com/UpzwUar.jpg

 

Then i used HD Tune Pro to check the disk's health and this is the result:

 

https://i.imgur.com/uPnvC04.jpg

 

I don't know how bad is it hopefully not that bad ... anyway i also scanned for errors and this is the result:

 

https://i.imgur.com/hpTBKxU.jpg

 

Did basically the same things with HD Sentinel / Crystal Disk Info:

 

https://i.imgur.com/4cdrLlU.jpg

https://i.imgur.com/5FJ9vvD.jpg

https://i.imgur.com/mUQPdvD.jpg

 

So basically i did a lot of scanning and not really doing anything since i don't want to loose my data.

 

Can you please help me? And thank you for taking the time to read this. :)


Edited by hamluis, 07 November 2017 - 06:00 AM.
Moved from External Hardware to Backup/Imaging - Hamluis.


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#2 JohnC_21

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Posted 03 November 2017 - 07:33 PM

In your Testdisk image, what happens when you highlight List and then Enter? Do you see your files?

 

The next time you cannot remove the drive because it is in use do a complete shutdown then remove the drive.

 

Edit: How is the drive listed in Disk Management? Provide a screenshot.


Edited by JohnC_21, 03 November 2017 - 07:34 PM.


#3 toni1337

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Posted 03 November 2017 - 07:43 PM

This is what testdisk says:

 

https://i.imgur.com/p8pFs5l.jpg

 

And this is from disk management:

 

https://i.imgur.com/8dd8bGB.jpg



#4 JohnC_21

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Posted 03 November 2017 - 07:45 PM

Start Testdisk > Analyze > Quick Search. This will take a bit. On any partition(s) found highlight the partition and press the "P" key. Do you see your files.

 

Post a screenshot.



#5 toni1337

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Posted 03 November 2017 - 08:42 PM

This is what came up:

 

https://i.imgur.com/IC5hdoZ.jpg

 

When i press P on the first one:

 

https://i.imgur.com/icSMXX4.jpg

 

And when i press P on the second one:

 

https://i.imgur.com/HDNy0LX.jpg



#6 JohnC_21

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Posted 03 November 2017 - 09:09 PM

That is not good.

 

If you start TestDisk again and select Advanced > List do you see your files? If not then try the following. Edit: If you do you can select the files using ":" and then copy with upper case "C" and "C" again to confirm.

 

You can download the Parted Magic as part of the UBCD here. Click on the hard drive icon. Not the mirror link. If you OS is Windows 8 or above you will need to disable SecureBoot first if that option is in your UEFI settings. Boot UBCD and select PartedMagic in the menu.

 

 

 

If Parted Magic cannot mount the partition then you will need to scan the drive to recover your files. Software that can do this is Easeus Data Recovery and Minitools Power Data Recovery. They only allow a small amount of data to be recovered for free. After you need to purchase a key.

 

PhotoRec, part of Testdisk can also recover files but the files are recovered in real time and have generic names. You would need to open the files and rename them accordingly. You also need the required free space on the recovery drive. PhotoRec does allow you to choose which file extensions to recover under File Opt. The default location for recovered files is the unzipped Testdisk folder.

 

http://www.cgsecurity.org/wiki/PhotoRec_Step_By_Step


Edited by JohnC_21, 03 November 2017 - 09:10 PM.


#7 toni1337

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Posted 04 November 2017 - 06:08 PM

In testdisk Advanced > List didn't work. Found out that both my MFT's are bad. Parted Magic also didn't help (couldn't mount it).

 

I tried GetDataBack with a few files but all of them were messed up which i saw clearly on some plain text files. I'm giving up on this.

 

Thanks for trying to help. :)






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