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Machine Check Exception (9c) when running specific games


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#1 crmx

crmx

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Posted 03 November 2017 - 03:33 PM

Hello everyone!
My computer is freezing when running certain games and then goes over into a Bluesreen reporting a Machine Check Exception.

I've looked at the dumpfile but that didn't help me much figuring out what's wrong.

 

My Specifications are:

  • Motherboard: Asus Z97-Pro Gamer
  • CPU: i5-5675C
  • GPU: AMD Radeon HD 7950
  • RAM: Crucial Ballistix Sport 2x8GB
  • SSD: 500GB Samsung
  • PSU: 650W

I checked the temperatures and they never went over 65C (even when it crashed). So I was hoping somebody could help me out.

 

 

Problematic programmes:

Counter Strike : Global Offensive

Left 4 Dead

Titanfall 2

Star Wars Battlefront 2 (Beta)

Player Unknowns Battlegrounds (only once)

 

Thanks!
Attached File  DumpFile.zip   81.45KB   2 downloads



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#2 usasma

usasma

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Posted 03 November 2017 - 05:35 PM

Your UEFI/BIOS (version 2106) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

 

Please update these older drivers.  Links are provided in order to assist you with looking up the source of the drivers.  
If unable to find an update, please uninstall the program that is responsible for that driver.  

DO NOT manually delete/rename the driver as it may make the system unbootable!!!:
 
OpenHardwareMonitorLib.sys   Sat Jul 26 09:29:37 2008 (488B26C1)
 Open Hardware Monitor Library
OpenHardwareMonitorLib.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 
pwdrvio.sys                  Mon Jun 15 21:43:45 2009 (4A36F8D1)
MiniTool Partition Wizard http://www.partitionwizard.com/free-partition-manager.html
http://www.carrona.org/drivers/driver.php?id=pwdrvio.sys
 
busenum.sys                  Fri Aug  3 05:39:13 2012 (501B9C41)
Entensys UserGate VPN Bus Enumerator http://www.entensys.com/download/
http://www.carrona.org/drivers/driver.php?id=busenum.sys
 
AsIO.sys                     Wed Aug 22 05:54:47 2012 (5034AC67)
Asus PCProbe Utility http://support.asus.com/download/download.aspx
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
 
LGVirHid.sys                 Fri Apr 24 17:20:53 2015 (553AB3B5)
Logitech Gamepanel Virtual HID Device Driver http://www.logitech.com/index.cfm/support_downloads/downloads/&cl=us,en
http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
 
LGJoyXlCore.sys              Fri Apr 24 17:20:57 2015 (553AB3B9)
Logitech Gaming Software driver http://support.logitech.com/en_gb/software/lgs
http://www.carrona.org/drivers/driver.php?id=LGJoyXlCore.sys
 
LGBusEnum.sys                Fri Apr 24 17:21:00 2015 (553AB3BC)
Logitech Keyboard http://www.logitech.com/en-us/support-downloads/downloads
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
 
lgcoretemp.sys               Tue Jun  9 12:52:10 2015 (557719BA)
Logitech Gaming Software driver http://support.logitech.com/en_gb/software/lgs
http://www.carrona.org/drivers/driver.php?id=lgcoretemp.sys
 
usbaapl64.sys                Thu Jun 11 02:08:10 2015 (557925CA)
Apple iPod/iPhone Mobile USB device driver http://www.apple.com/downloads/
http://www.carrona.org/drivers/driver.php?id=usbaapl64.sys
 
TeeDriverW8x64.sys           Tue Jul  7 13:43:32 2015 (559C0FC4)
Intel Management Engine Interface (MEI) driver OEM or http://downloadcenter.intel.com[br][br]Installation instructions - http://www.sysnative.com/forums/windows-10-a/18573-windows-10-error-0x800f081f-source-file-not-found.html#post144391
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
 
RTKVHD64.sys                 Wed Jul 29 07:59:49 2015 (55B8C035)
Realtek High Definition Audio Function Driver http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=8&PFid=14&Level=3&Conn=2
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
 
If you would like a more in-depth analysis,
Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504
The Event ID 41 error is simply Windows saying that it doesn't know why it shutdown.

 

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Fri Nov  3 14:17:50.598 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\110317-5015-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 8:35:49.260
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by :intelppm.sys ( intelppm+1388 )
BugCheck 9C, {0, fffff8000684cba0, 0, 0}
BugCheck Info: MACHINE_CHECK_EXCEPTION (9c)
Arguments:
Arg1: 0000000000000000
Arg2: fffff8000684cba0
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x9C_GenuineIntel
FAILURE_BUCKET_ID: 0x9C_GenuineIntel_intelppm!unknown_function
CPUID:        "Intel® Core™ i5-5675C CPU @ 3.10GHz"
MaxSpeed:     3100
CurrentSpeed: 3098
  BIOS Version                  2106
  BIOS Release Date             05/21/2015
  Manufacturer                  ASUS
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  All Series
  Baseboard Product             Z97-PRO GAMER
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``



3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri Nov  3 14:17:50.598 2017 (UTC - 4:00)**************************
MpKsla778ffa9.sys            Mon Feb 27 20:54:41 1989 (2409FBE1)
MpKslb3b541c5.sys            Mon Feb 27 20:54:41 1989 (2409FBE1)
MpKslbbc6fc7d.sys            Mon Feb 27 20:54:41 1989 (2409FBE1)
MpKslc2dd197b.sys            Mon Feb 27 20:54:41 1989 (2409FBE1)
MpKslc8e814e8.sys            Mon Feb 27 20:54:41 1989 (2409FBE1)
MpKsld3dde0fe.sys            Mon Feb 27 20:54:41 1989 (2409FBE1)
MpKslfe849d18.sys            Mon Feb 27 20:54:41 1989 (2409FBE1)
MpKsl20f06657.sys            Mon Feb 27 20:54:41 1989 (2409FBE1)
MpKsl345ad117.sys            Mon Feb 27 20:54:41 1989 (2409FBE1)
MpKsl4f257dc2.sys            Mon Feb 27 20:54:41 1989 (2409FBE1)
MpKsl537f5495.sys            Mon Feb 27 20:54:41 1989 (2409FBE1)
MpKsl7507f9b7.sys            Mon Feb 27 20:54:41 1989 (2409FBE1)
MpKsl7870bdce.sys            Mon Feb 27 20:54:41 1989 (2409FBE1)
MpKsl7a353071.sys            Mon Feb 27 20:54:41 1989 (2409FBE1)
MpKsl99c4d132.sys            Mon Feb 27 20:54:41 1989 (2409FBE1)
OpenHardwareMonitorLib.sys   Sat Jul 26 09:29:37 2008 (488B26C1)
pwdrvio.sys                  Mon Jun 15 21:43:45 2009 (4A36F8D1)
busenum.sys                  Fri Aug  3 05:39:13 2012 (501B9C41)
AsIO.sys                     Wed Aug 22 05:54:47 2012 (5034AC67)
LGVirHid.sys                 Fri Apr 24 17:20:53 2015 (553AB3B5)
LGJoyXlCore.sys              Fri Apr 24 17:20:57 2015 (553AB3B9)
LGBusEnum.sys                Fri Apr 24 17:21:00 2015 (553AB3BC)
lgcoretemp.sys               Tue Jun  9 12:52:10 2015 (557719BA)
usbaapl64.sys                Thu Jun 11 02:08:10 2015 (557925CA)
TeeDriverW8x64.sys           Tue Jul  7 13:43:32 2015 (559C0FC4)
RTKVHD64.sys                 Wed Jul 29 07:59:49 2015 (55B8C035)
rzpnk.sys                    Wed Sep 16 20:16:35 2015 (55FA0663)
rzpmgrk.sys                  Thu Sep 17 14:42:44 2015 (55FB09A4)
e1i63x64.sys                 Fri Mar  4 16:46:29 2016 (56DA0235)
vmci.sys                     Sat Jun  4 04:08:00 2016 (57528C60)
vsock.sys                    Wed Jun 22 04:09:14 2016 (576A47AA)
hcmon.sys                    Thu Aug 18 01:43:53 2016 (57B54B19)
cbfs6.sys                    Wed Sep 21 08:42:02 2016 (57E2801A)
vpnpbus.sys                  Wed Sep 21 08:42:43 2016 (57E28043)
VMNET.SYS                    Tue Dec 20 23:20:48 2016 (585A0320)
vmnetadapter.sys             Tue Dec 20 23:20:52 2016 (585A0324)
vmnetuserif.sys              Tue Dec 20 23:20:52 2016 (585A0324)
vmnetbridge.sys              Tue Dec 20 23:20:53 2016 (585A0325)
AtihdWT6.sys                 Sat Mar 25 17:04:05 2017 (58D6DB45)
atikmpag.sys                 Mon Apr 24 20:57:35 2017 (58FE9EFF)
atikmdag.sys                 Mon Apr 24 21:11:16 2017 (58FEA234)
vmx86.sys                    Tue Jun 13 23:37:50 2017 (5940AF8E)
intelppm.sys                 ***** Invalid 2007 Invalid 2007 Invalid

MpKsla778ffa9.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKslb3b541c5.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKslbbc6fc7d.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKslc2dd197b.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKslc8e814e8.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKsld3dde0fe.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKslfe849d18.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKsl20f06657.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKsl345ad117.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKsl4f257dc2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKsl537f5495.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKsl7507f9b7.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKsl7870bdce.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKsl7a353071.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKsl99c4d132.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
OpenHardwareMonitorLib.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=pwdrvio.sys
http://www.carrona.org/drivers/driver.php?id=busenum.sys
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
http://www.carrona.org/drivers/driver.php?id=LGJoyXlCore.sys
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
http://www.carrona.org/drivers/driver.php?id=lgcoretemp.sys
http://www.carrona.org/drivers/driver.php?id=usbaapl64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
http://www.carrona.org/drivers/driver.php?id=vmci.sys
http://www.carrona.org/drivers/driver.php?id=vsock.sys
http://www.carrona.org/drivers/driver.php?id=hcmon.sys
cbfs6.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=vpnpbus.sys
http://www.carrona.org/drivers/driver.php?id=VMNET.SYS
http://www.carrona.org/drivers/driver.php?id=vmnetadapter.sys
http://www.carrona.org/drivers/driver.php?id=vmnetuserif.sys
http://www.carrona.org/drivers/driver.php?id=vmnetbridge.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=vmx86.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
 


Edited by usasma, 03 November 2017 - 05:36 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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