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Cannot Launch Windows XP Office Pro 2003 program files & Internet Browsers


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10 replies to this topic

#1 moonshadow309

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Posted 02 November 2017 - 07:51 PM

My Windows XP Office Professional 2003 files like Word, Excel, and Publisher will not open.  Adobe Reader will not open either.  Also, internet browsers like Google Chrome and IE will not launch and are unresponsive to links.  Outlook 2003 will open and load new mail but the embedded links do not work. 

 

Opening attachments in Outlook has been inconsistent with occasional success.  I have encountered error messages like:  "Microsoft Word is set to be your email editor however, Word is not available, not installed, or is not the same version as Outlook. The Outlook email editor will be used instead.  The program for the attachment may not have been installed properly, or may have been moved or deleted.  Reinstall the program in which the attachment was created."  In another case while attempting to open an Excel attachment, the message "System could not find the file specified" appeared.

 

In reading related forums, I have seen that removing and reinstalling Office Professional XP 2003 has been prescribed by some as a solution.  While I do not have the original disk, I will consider purchasing it if it will resolve the problem.  It appears there's still some available on eBay.  I had hoped to hang in a little longer with the XP before converting, but I cannot be suddenly incapacitated right now. 

 

Just FYI, these problems began coincidentally after right updating to Malwarebytes 3 about three weeks ago.  Although it runs fine now, the first version of the update was faulty resulting in Malwarebytes 3 removing itself from my system. A new link with corrections resolved this issue but I'm wondering if it affected my computer somehow. 

 

 

Thank you,

moonshadow309



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#2 hamluis

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Posted 03 November 2017 - 04:25 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 moonshadow309

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Posted 07 November 2017 - 05:31 PM

Thank you hamluis,

 

I don't know why but the Administrator at the bottom of the log shows Jason, my son.  Farbar was run on my computer of course.  I have, however, been using his computer occasionally as Office, browsers, and printing have not been working properly on mine.  Forunately, the links you provided have worked fine on my system.  Jason and Kazuyo (shown as Guest) have used my computer in the past but probably not within the last two years.

 

moonshadow309

********************************************

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by sshiigi (administrator) on 07-11-2017 at 09:50:27
Running from "C:\Documents and Settings\sshiigi\Desktop"
Microsoft Windows XP Professional Service Pack 3 (X86)
Model: Latitude E6400 Manufacturer: Dell Inc.

Boot Mode: Normal
***************************************************************************

 

========================= Event log errors: ===============================

 

Application errors:
==================
Error: (11/07/2017 07:27:53 AM) (Source: LoadPerf) (User: )
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The Error code is the first DWORD in Data section.

 

Error: (11/07/2017 07:27:53 AM) (Source: LoadPerf) (User: )
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. BaseIndex value from Performance.  registry is the first DWORD in Data section, LastCounter value is the second
DWORD in Data section, and LastHelp value is the third DWORD in Data section.

 

Error: (11/07/2017 07:20:58 AM) (Source: AutoEnrollment) (User: )
Description: Automatic certificate enrollment for local system failed to contact the active directory (0x8007054b).  The specified domain either does not exist or could not be contacted.    Enrollment will not be performed.

 

Error: (11/07/2017 07:20:56 AM) (Source: Userenv) (User: NT AUTHORITY)
Description: Windows cannot obtain the domain controller name for your computer network. (The specified domain either does not exist or could not be contacted. ). Group Policy processing aborted.

 

Error: (11/07/2017 07:20:56 AM) (Source: Userenv) (User: NT AUTHORITY)
Description: Windows cannot obtain the domain controller name for your computer network. (The specified domain either does not exist or could not be contacted. ). Group Policy processing aborted.

 

Error: (11/07/2017 12:25:13 AM) (Source: AutoEnrollment) (User: )
Description: Automatic certificate enrollment for local system failed to contact the active directory (0x8007054b).  The specified domain either does not exist or could not be contacted.    Enrollment will not be performed.

 

Error: (11/06/2017 05:01:34 PM) (Source: Brother BrLog) (User: )
Description: STI BrtSTI: [2017/11/06 17:01:34.281]: [00002816]: CUsbScnDev: DeviceIoControl Illegal response [0x0]

 

Error: (11/06/2017 04:31:58 PM) (Source: LoadPerf) (User: )

Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The Error code is the first DWORD in Data section.

 

Error: (11/06/2017 04:31:58 PM) (Source: LoadPerf) (User: )
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. BaseIndex value from Performance registry is the first DWORD in Data section, LastCounter value is the second
DWORD in Data section, and LastHelp value is the third DWORD in Data section.

 

Error: (11/06/2017 04:26:22 PM) (Source: Userenv) (User: NT AUTHORITY)
Description: Windows cannot obtain the domain controller name for your computer network. (The specified domain either does not exist or could not be contacted. ). Group Policy processing aborted.

 

System errors:
=============
Error: (11/07/2017 09:28:49 AM) (Source: DCOM) (User: CBCI)
Description: The server {00020906-0000-0000-C000-000000000046} did not register with DCOM within the required timeout.

 

Error: (11/07/2017 07:20:56 AM) (Source: NETLOGON) (User: )
Description: No Domain Controller is available for domain CBCI due to the following:  %%1311 = There are currently no logon servers available to service the logon request.  Make sure that the computer is connected to the network and try
again. If the problem persists, please contact your domain administrator.

 

Error: (11/07/2017 07:20:54 AM) (Source: Service Control Manager) (User: )
Description: The HitmanPro 3.7 Crusader (Boot) service failed to start due to the following error: %%3 = The system cannot find the path specified.

 

Error: (11/07/2017 02:20:17 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: The server {49BD2028-1523-11D1-AD79-00C04FD8FDFF} did not register with DCOM within the required timeout.

 

Error: (11/07/2017 12:58:41 AM) (Source: PlugPlayManager) (User: )
Description: The device 'PLDS DVD+-RW DU-8A2S' (IDE\CdRomPLDS_DVD+-RW_DU-8A2S____________________4D12____\4&11fcf6bd&0&0.1.0) disappeared from the system without first being prepared for removal.

 

Error: (11/07/2017 12:58:41 AM) (Source: 0) (User: )
Description: \Device\Ide\iaStor0.

 

Error: (11/07/2017 12:25:28 AM) (Source: NETLOGON) (User: )
Description: No Domain Controller is available for domain CBCI due to the following: %%1311 = There are currently no logon servers available to service the logon request.  Make sure that the computer is connected to the network and try
again. If the problem persists, please contact your domain administrator.

 

Error: (11/06/2017 08:25:28 PM) (Source: NETLOGON) (User: )
Description: No Domain Controller is available for domain CBCI due to the following:  %%1311 = There are currently no logon servers available to service the logon request.  Make sure that the computer is connected to the network and try
again. If the problem persists, please contact your domain administrator.

 

Error: (11/06/2017 04:25:25 PM) (Source: NETLOGON) (User: )
Description: No Domain Controller is available for domain CBCI due to the following: %%1311 = There are currently no logon servers available to service the logon request.  Make sure that the computer is connected to the network and try
again. If the problem persists, please contact your domain administrator.

 

Error: (11/06/2017 04:25:24 PM) (Source: Service Control Manager) (User: )
Description: The HitmanPro 3.7 Crusader (Boot) service failed to start due to the following error: %%3 = The system cannot find the path specified.

 

Microsoft Office Sessions:
=========================
Error: (11/07/2017 07:27:53 AM) (Source: LoadPerf)(User: )
Description: WmiApRplWmiApRpl

 

Error: (11/07/2017 07:27:53 AM) (Source: LoadPerf)(User: )
Description: Performance

 

Error: (11/07/2017 07:20:58 AM) (Source: AutoEnrollment)(User: )
Description: local system0x8007054bThe specified domain either does not exist or could not be contacted.

 

Error: (11/07/2017 07:20:56 AM) (Source: Userenv)(User: NT AUTHORITY)
Description: The specified domain either does not exist or could not be contacted.

 

Error: (11/07/2017 07:20:56 AM) (Source: Userenv)(User: NT AUTHORITY)
Description: The specified domain either does not exist or could not be contacted.

 

Error: (11/07/2017 12:25:13 AM) (Source: AutoEnrollment)(User: )
Description: local system0x8007054bThe specified domain either does not exist or could not be contacted.

 

Error: (11/06/2017 05:01:34 PM) (Source: Brother BrLog)(User: )
Description: STIBrtSTI: [2017/11/06 17:01:34.281]: [00002816]: CUsbScnDev: DeviceIoControl Illegal response [0x0]

 

Error: (11/06/2017 04:31:58 PM) (Source: LoadPerf)(User: )
Description: WmiApRplWmiApRpl

 

Error: (11/06/2017 04:31:58 PM) (Source: LoadPerf)(User: )
Description: Performance

 

Error: (11/06/2017 04:26:22 PM) (Source: Userenv)(User: NT AUTHORITY)
Description: The specified domain either does not exist or could not be contacted.

 

=========================== Installed Programs ============================

7300 (HKLM\...\{ADBFF96D-EE54-46EA-A835-899955CDCFD8}) (Version: 47.0.1.000 - Hewlett-Packard) Hidden
7300_Help (HKLM\...\{413CEBC4-ABA1-4AC4-ADFB-69FA195F09AB}) (Version: 47.0.1.000 - Hewlett-Packard) Hidden
7300Trb (HKLM\...\{9EF5B77F-703E-4953-9DA9-186E28A62568}) (Version: 47.0.1.000 - Hewlett-Packard) Hidden
Acrobat.com (HKLM\...\{77DCDCE3-2DED-62F3-8154-05E745472D07}) (Version: 0.0.0 - Adobe Systems Incorporated) Hidden
Acrobat.com (HKLM\...\com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 1.1.377 - Adobe Systems Incorporated)
Ad-Aware Antivirus (HKLM\...\{3F5DFA1C-DAD9-49F7-B40D-DE40559C439F}_AdAwareUpdater) (Version: 11.12.945.9202 - Lavasoft)
AdAwareInstaller (HKLM\...\{5EE5C200-BA6E-487C-AEB3-00D6030BE9BA}) (Version: 11.12.945.9202 - Lavasoft) Hidden
AdAwareUpdater (HKLM\...\{3F5DFA1C-DAD9-49F7-B40D-DE40559C439F}) (Version: 11.12.945.9202 - Lavasoft) Hidden

Adobe AIR (HKLM\...\{00203668-8170-44A0-BE44-B632FA4D780F}) (Version: 1.0.8.4990 - Adobe Systems Inc.) Hidden
Adobe AIR (HKLM\...\Adobe AIR) (Version: 1.0.4990 - Adobe Systems Inc.)
Adobe Flash Player 12 Plugin (HKLM\...\Adobe Flash Player Plugin) (Version: 12.0.0.77 - Adobe Systems Incorporated)
Adobe Flash Player 19 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 19.0.0.226 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.08) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.08 - Adobe Systems Incorporated)
AiO_Scan (HKLM\...\{655CB07D-C944-40BE-B93F-55957CAC7625}) (Version: 47.0.1.000 - Hewlett-Packard) Hidden
AiOSoftware (HKLM\...\{85CFD253-38AE-4DB1-ACB7-F0F4C791990D}) (Version: 47.0.1.000 - Hewlett-Packard) Hidden
All Day Battery Life Configuration (HKLM\...\{2220CF3A-EBD6-4070-94D0-0C7337B537A7}) (Version: 1.1.0 - Dell Inc.)
AntimalwareEngine (HKLM\...\{20334FA5-6CD5-48FC-B5F9-D34D75E07845}) (Version: 3.0.129.0 - Lavasoft) Hidden
Apple Application Support (32-bit) (HKLM\...\{AFA1153A-F547-409B-B837-3A0D6C5A3FEC}) (Version: 3.1.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{A75CA58D-DB9C-4D14-9428-E0C7B0F623DC}) (Version: 9.0.0.26 - Apple Inc.)
Apple Software Update (HKLM\...\{FFD1F7F1-1AC9-4BC4-A908-0686D635ABAF}) (Version: 2.1.4.131 - Apple Inc.)
BCL easyPDF Printer 6 (HKLM\...\{26EA9AF9-D738-4B15-923B-96BD44CB1C66}) (Version: 6.3.17 - BCL Technologies)
BioAPI Framework (HKLM\...\{AF7E4468-E364-4991-BC2A-6E8293E1055B}) (Version: 1.0.1 - Dell Inc.) Hidden
biolsp patch (HKLM\...\{9593C6E5-205E-45C3-B785-05CF146CA76A}) (Version: 01.00.02.0005 - Wave Systems Corp) Hidden
Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)
Broadcom USH Host Components (HKLM\...\{B20179BA-2872-432F-8D88-B8F44AED359B}) (Version: 1.6.8.12 - Broadcom Corporation) Hidden
Brother MFL-Pro Suite MFC-9970CDW (HKLM\...\{979742CC-2CBB-49D8-9BEE-C2F7875F5393}) (Version: 1.0.2.0 - Brother Industries, Ltd.)
BufferChm (HKLM\...\{700A6597-3CE6-49C1-AA75-846B24CDA66D}) (Version: 45.4.157.000 - Hewlett-Packard) Hidden
Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Copy (HKLM\...\{1B680FBA-E317-4E93-AF43-3B59798A4BE0}) (Version: 45.4.157.000 - Hewlett-Packard) Hidden
CP_AtenaShokunin1Config (HKLM\...\{A5B9D22C-755A-4AC6-9904-875E80838BB6}) (Version: 45.4.131.000 - Hewlett-Packard) Hidden
cp_dwShrek2Albums1 (HKLM\...\{272EC8BA-5A08-4ea1-A189-684466A06B02}) (Version: 45.4.157.000 - Hewlett-Packard) Hidden
cp_dwShrek2Cards1 (HKLM\...\{724517BD-1DE1-4986-BFCA-C1DFD379E3BC}) (Version: 45.4.157.000 - Hewlett-Packard) Hidden
CreativeProjects (HKLM\...\{644D04A2-C682-4FD5-977D-03B804C4B9C5}) (Version: 45.4.157.000 - Hewlett-Packard) Hidden
CreativeProjectsTemplates (HKLM\...\{FC22D020-3005-4715-8DF9-F3EDE81DEB3D}) (Version: 45.4.157.000 - Hewlett-Packard) Hidden
CueTour (HKLM\...\{3762DB2D-71BD-421F-9E55-C74DA7DF4D07}) (Version: 45.4.157.000 - Hewlett-Packard) Hidden
CutePDF Writer 2.8 (HKLM\...\CutePDF Writer Installation) (Version:  - )
Dell Control Point (HKLM\...\{3393CDDB-27F0-4869-BED4-BE478598F0FF}) (Version: 1.2.4 - Broadcom Corporation) Hidden
Dell ControlPoint Connection Manager (HKLM\...\{4D523D94-C637-4C49-89FD-5B8FFB071D76}) (Version: 1.1.1 - Dell Inc.)
Dell ControlPoint Security Manager (HKLM\...\{F4487649-7368-4217-AEA3-1E04DB3E2C5C}) (Version: 1.2.4 - Broadcom Corporation)
Dell ControlPoint System Manager (HKLM\...\{F74B95DF-A68C-4A99-98AA-E98698341F21}) (Version: 1.1.00000 - Dell Inc.)
Dell Embassy Trust Suite by Wave Systems (HKLM\...\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}) (Version: 03.00.01.003 - Wave Systems Corp) Hidden
Dell Security Device Driver Pack (HKLM\...\{FF1DDCF4-3A28-4F7F-96D8-E3F4BD1C1702}) (Version: 1.01.30 - Dell Inc.)
Dell Touchpad (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: 7.2.101.215 - Alps Electric)
Dell Webcam Central (HKLM\...\Dell Webcam Central) (Version: 1.01.04 - Creative Technology Ltd)
Destinations (HKLM\...\{68963635-14A4-48D9-B431-DF3A74D1AAE1}) (Version: 45.4.157.000 - Hewlett-Packard) Hidden
Director (HKLM\...\{B911B811-BA3E-46D4-90F8-6F3338359651}) (Version: 45.4.157.000 - Hewlett-Packard) Hidden
DocProc (HKLM\...\{8BC3B99B-A6BE-4A0B-8535-B1B94BA4B1B1}) (Version: 4.5.0.0 - Hewlett-Packard) Hidden
Document Manager Lite (HKLM\...\{51AE9E42-640D-4C14-A9B6-43F64AA4E3E2}) (Version: 06.07.00.104 - Your Company Name) Hidden
Document Manager Lite (HKLM\...\InstallShield_{51AE9E42-640D-4C14-A9B6-43F64AA4E3E2}) (Version: 06.07.00.104 - Your Company Name) Hidden
DocumentViewer (HKLM\...\{CE0C8CC5-E396-442B-A50E-D1D374A9E820}) (Version: 45.4.157.000 - Hewlett-Packard) Hidden
Dropbox (HKCU\...\Dropbox) (Version: 2.10.41 - Dropbox, Inc.)
EMBASSY Security Center (HKLM\...\{EEAFE1E5-076B-430A-96D9-B567792AFA88}) (Version: 03.07.00.074 - Wave Systems Corp) Hidden
EMBASSY Security Center (HKLM\...\InstallShield_{EEAFE1E5-076B-430A-96D9-B567792AFA88}) (Version: 03.07.00.074 - Wave Systems Corp) Hidden
EMBASSY Security Setup (HKLM\...\{53333479-6A52-4816-8497-5C52B67ED339}) (Version: 03.07.00.057 - Wave Systems Corp) Hidden
EMBASSY Security Setup (HKLM\...\InstallShield_{53333479-6A52-4816-8497-5C52B67ED339}) (Version: 03.07.00.057 - Wave Systems Corp) Hidden
eReg (HKLM\...\{3EE9BCAE-E9A9-45E5-9B1C-83A4D357E05C}) (Version: 1.20.138.34 - Logitech, Inc.) Hidden
ERUNT 1.1j (HKLM\...\ERUNT_is1) (Version:  - Lars Hederer)
ESC Home Page Plugin (HKLM\...\{E738A392-F690-4A9D-808E-7BAF80E0B398}) (Version: 03.02.00.028 - Wave Systems Corp) Hidden
ESC Home Page Plugin (HKLM\...\InstallShield_{E738A392-F690-4A9D-808E-7BAF80E0B398}) (Version: 03.02.00.028 - Wave Systems Corp) Hidden
Extended Asian Language font pack for Adobe Reader XI (HKLM\...\{AC76BA86-7AD7-2530-0000-A00000000004}) (Version: 11.0.0 - Adobe Systems Incorporated)
Fax (HKLM\...\{181821B7-82AA-44DA-9DAF-EF254CCB670A}) (Version: 47.0.1.000 - Hewlett-Packard) Hidden
Gemalto (HKLM\...\{EF05BA0F-AC15-4D12-AC5C-276225F5E751}) (Version: 01.00.00.0010 - Wave Systems Corp) Hidden
Google Chrome (HKLM\...\Google Chrome) (Version: 49.0.2623.112 - Google Inc.)
Google Chrome Frame (HKLM\...\Google Chrome Frame) (Version: 32.0.1700.107 - Google Inc.)
Google Earth (HKLM\...\{F6430171-B86B-4639-839E-374913E7911D}) (Version: 7.1.8.3036 - Google)
Google Toolbar for Internet Explorer (HKLM\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.7210.1528 - Google Inc.)
Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.5 - Google Inc.) Hidden
Google Update Helper (HKLM\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Google Updater (HKLM\...\Google Updater) (Version: 2.4.2432.1652 - Google Inc.)
HitmanPro 3.7 (HKLM\...\HitmanPro37) (Version: 3.7.14.265 - SurfRight B.V.)
HP Image Zone 4.7 (HKLM\...\HP Photo & Imaging) (Version: 4.7 - HP)
HP PSC & OfficeJet 4.7 (HKLM\...\{342C7C88-D335-4bc2-8CF1-281857629CE2}) (Version:  - HP)
HP Software Update (HKLM\...\{64FC0C98-B035-4530-B15D-3D30610B6DF1}) (Version: 3.0.2.991 - HEWLET~1|Hewlett-Packard)
HPSystemDiagnostics (HKLM\...\{7AD25C9F-9957-4D1C-95EF-9BCD09F6D31B}) (Version: 1.6.0.0 - Your Company Name) Hidden
InstantShare (HKLM\...\{1AD5F465-8282-4DAD-B957-E09C0B783D18}) (Version: 45.4.157.000 - Hewlett-Packard) Hidden
Integrated Webcam Driver (1.08.01.0129)   (HKLM\...\Creative OA001) (Version: 1.08.01.0129 - Creative Technology Ltd.)
Intel® Network Connections 13.0.42.0 (HKLM\...\{2223FC2F-B862-4F83-BC9E-DDF2DADF2859}) (Version: 13.0.42.0 - Dell)
Intel® PRO Alerting Agent (HKLM\...\{6EA8A52B-8EA1-4A59-85AB-48132299061A}) (Version: 12.0.3 - Intel Corporation)
Intel® PROSet/Wireless WiFi Software (HKLM\...\{AED53CDF-1046-4C6B-B5E2-C195125ECDA0}) (Version: 12.00.4000 - Intel® Corporation)
Intel® Matrix Storage Manager (HKLM\...\{9068B2BE-D93A-4C0A-861C-5E35E2C0E09E}) (Version:  - Intel Corporation)
iTunes (HKLM\...\{868B9974-4F23-494D-B6BC-4FAB92B2755D}) (Version: 12.1.3.6 - Apple Inc.)
join.me (HKCU\...\JoinMe) (Version: 1.3.1.426 - LogMeIn, Inc.)
Junk Mail filter update (HKLM\...\{E2DFE069-083E-4631-9B6C-43C48E991DE5}) (Version: 14.0.8089.726 - Microsoft Corporation) Hidden
K-Lite Codec Pack 7.0.0 (Standard) (HKLM\...\KLiteCodecPack_is1) (Version: 7.0.0 - )
Logitech SetPoint 6.61 (HKLM\...\sp6) (Version: 6.61.15 - Logitech)
Malwarebytes version 3.2.2.2029 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.2.2.2029 - Malwarebytes)
Memeo Instant Backup (HKLM\...\{8E666407-AC41-46a2-9692-6C7BFCBFDD37}) (Version: 4.60.0.7876 - Memeo Inc.)
Microsoft .NET Framework 1.1 (HKLM\...\Microsoft .NET Framework 1.1  (1033)) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB2698023) (HKLM\...\M2698023) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB2742597) (HKLM\...\M2742597) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB979906) (HKLM\...\M979906) (Version:  - )
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft Compression Client Pack 1.0 for Windows XP (HKLM\...\MSCompPackV1) (Version: 1 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Live Add-in 1.5 (HKLM\...\{F40BBEC7-C2A4-4A00-9B24-7A055A2C5262}) (Version: 2.0.4024.1 - Microsoft Corporation)
Microsoft Office Outlook Connector (HKLM\...\{95120000-0122-0409-0000-0000000FF1CE}) (Version: 12.0.6423.1000 - Microsoft Corporation)
Microsoft Office Professional Edition 2003 (HKLM\...\{90110409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Sync Framework Runtime Native v1.0 (x86) (HKLM\...\{8A74E887-8F0F-4017-AF53-CBA42211AAA5}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft Sync Framework Services Native v1.0 (x86) (HKLM\...\{BD64AF4A-8C80-4152-AD77-FCDDF05208AB}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft Text-to-Speech Engine 4.0 (English) (HKLM\...\MSTTS) (Version:  - )
Microsoft User-Mode Driver Framework Feature Pack 1.0 (HKLM\...\Wudf01000) (Version:  - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (HKLM\...\{002D9D5E-29BA-3E6D-9BC4-3D7D6DBC735C}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Works 6-9 Converter (HKLM\...\{172423F9-522A-483A-AD65-03600CE4CA4F}) (Version: 9.7.0621 - Microsoft Corporation)
Mozilla Firefox 37.0.2 (x86 en-US) (HKLM\...\Mozilla Firefox 37.0.2 (x86 en-US)) (Version: 37.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 37.0.2 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (HKLM\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2721691) (HKLM\...\{355B5AC0-CEEE-42C5-AD4D-7F3CFD806C36}) (Version: 4.30.2114.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB973685) (HKLM\...\{859DFA95-E4A6-48CD-B88E-A3E483E89B44}) (Version: 4.30.2107.0 - Microsoft Corporation)
MSXML 6.0 Parser (KB933579) (HKLM\...\{0A869A65-8C94-4F7C-A5C7-972D3C8CED9E}) (Version: 6.10.1200.0 - Microsoft Corporation)
NTRU TCG Software Stack (HKLM\...\{558B86E5-CFAC-447C-99EE-5BB1C068706D}) (Version: 2.1.27 - NTRU Cryptosystems) Hidden
Nuance PaperPort 12 (HKLM\...\{6C0A559F-8583-4B5A-8B50-20BEE15D8E64}) (Version: 12.1.0000 - Nuance Communications, Inc.)
Nuance PDF Viewer Plus (HKLM\...\{28656860-4728-433C-8AD4-D1A930437BC8}) (Version: 5.30.3290 - Nuance Communications, Inc)
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version:  - )
OGA Notifier 2.0.0048.0 (HKLM\...\{B2544A03-10D0-4E5E-BA69-0362FFC20D18}) (Version: 2.0.0048.0 - Microsoft Corporation) Hidden
PanoStandAlone (HKLM\...\{5E8D588F-307C-4250-B622-26969027319A}) (Version: 45.4.157.000 - Hewlett-Packard) Hidden
PaperPort Image Printer (HKLM\...\{6EF2FDAB-7FBF-4AB9-92CD-594BDDB6A56B}) (Version: 1.00.0001 - Nuance Communications, Inc.)
Pearson VUE Real Estate Broker CompuCram (HKLM\...\Pearson VUE Real Estate Broker CompuCram) (Version:  - )
PhotoGallery (HKLM\...\{646A65DD-23FC-418E-B9F0-E0500FB42CB1}) (Version: 45.4.157.000 - Hewlett-Packard) Hidden
Preboot Manager (HKLM\...\{3A6BE9F4-5FC8-44BB-BE7B-32A29607FEF6}) (Version: 2.4.0.244 - Wave Systems Corp.) Hidden
Private Information Manager (HKLM\...\{0B0A2153-58A6-4244-B458-25EDF5FCD809}) (Version: 06.02.00.053 - Your Company Name) Hidden
Private Information Manager (HKLM\...\InstallShield_{0B0A2153-58A6-4244-B458-25EDF5FCD809}) (Version: 06.02.00.053 - Your Company Name) Hidden
ProductContext (HKLM\...\{391E18CE-7D3B-45E9-A8F0-34E77F14F47A}) (Version: 47.0.1.000 - Hewlett-Packard) Hidden
QFolder (HKLM\...\{8777AC6D-89F9-4793-8266-DE406F343E89}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
Quicken 2008 (HKLM\...\{3B0F52AC-EF5C-4831-B221-06C782E41280}) (Version: 17.1.4.11 - Intuit)
QuickTime (HKLM\...\QuickTime) (Version:  - )
Readme (HKLM\...\{442BE28B-782B-4DC0-B490-E70A403B1C69}) (Version: 47.0.1.000 - Hewlett-Packard) Hidden
Roxio Activation Module (HKLM\...\{07159635-9DFE-4105-BFC0-2817DB540C68}) (Version: 1.0 - Roxio)
Roxio Creator Audio (HKLM\...\{83FFCFC7-88C6-41C6-8752-958A45325C82}) (Version: 3.5.0 - Roxio)
Roxio Creator BDAV Plugin (HKLM\...\{880AF49C-34F7-4285-A8AD-8F7A3D1C33DC}) (Version: 3.5.0 - Roxio)
Roxio Creator Copy (HKLM\...\{619CDD8A-14B6-43A1-AB6C-0F4EE48CE048}) (Version: 3.5.0 - Roxio)
Roxio Creator Data (HKLM\...\{0D397393-9B50-4C52-84D5-77E344289F87}) (Version: 3.5.0 - Roxio)
Roxio Creator DE (HKLM\...\{C8B0680B-CDAE-4809-9F91-387B6DE00F7C}) (Version: 3.5.0 - Roxio)
Roxio Creator Tools (HKLM\...\{0394CDC8-FABD-4ED8-B104-03393876DFDF}) (Version: 3.5.0 - Roxio)
Roxio Drag-to-Disc (HKLM\...\{2F4C24E6-CBD4-4AAC-B56F-C9FD44DE5668}) (Version: 9.1 - Roxio)
Roxio Express Labeler 3 (HKLM\...\{6675CA7F-E51B-4F6A-99D4-F8F0124C6EAA}) (Version: 3.2.1 - Roxio)
Roxio Update Manager (HKLM\...\{30465B6C-B53F-49A1-9EBA-A3F187AD502E}) (Version: 6.0.0 - Roxio)
Scan (HKLM\...\{0DC86BEC-5CE3-413A-BB61-C40A3D186B24}) (Version: 4.5.0.0 - Hewlett-Packard) Hidden
ScannerCopy (HKLM\...\{14BEB6DF-A499-4A38-8E06-E173BCD5C087}) (Version: 4.5.0.0 - Hewlett-Packard) Hidden
Scansoft PDF Professional (HKLM\...\{068724F8-D8BE-4B43-8DDD-B9FE9E49FD76}) (Version:  - ) Hidden
Seagate Dashboard (HKLM\...\{C3A11907-930D-41AC-A135-CC3B12F92011}) (Version: 1.1.0.1548 - Memeo Inc.)
Secure Update (HKLM\...\{D1E829E9-88B8-47C6-A75E-0D40E2C09D50}) (Version: 05.05.00.015 - Your Company Name) Hidden
Secure Update (HKLM\...\InstallShield_{D1E829E9-88B8-47C6-A75E-0D40E2C09D50}) (Version: 05.05.00.015 - Your Company Name) Hidden
Security Wizards (HKLM\...\{EC84E3E6-C2D6-4DFB-81E0-448324C8FDF4}) (Version: 01.05.00.039 - Your Company Name) Hidden
Security Wizards (HKLM\...\InstallShield_{EC84E3E6-C2D6-4DFB-81E0-448324C8FDF4}) (Version: 01.05.00.039 - Your Company Name) Hidden
Segoe UI (HKLM\...\{A1F66FC9-11EE-4F2F-98C9-16F8D1E69FB7}) (Version: 14.0.4327.805 - Microsoft Corp) Hidden
SkinsHP1 (HKLM\...\{84CDF5A8-1D57-4B69-BAB6-1F11D8923375}) (Version: 45.4.157.000 - Hewlett-Packard) Hidden
Skype Click to Call (HKLM\...\{B6CF2967-C81E-40C0-9815-C05774FEF120}) (Version: 6.9.12585 - Skype Technologies S.A.)
Skype™ 6.18 (HKLM\...\{7A3C7E05-EE37-47D6-99E1-2EB05A3DA3F7}) (Version: 6.18.106 - Skype Technologies S.A.)
Sonic CinePlayer Decoder Pack (HKLM\...\{8D337F77-BE7F-41A2-A7CB-D5A63FD7049B}) (Version: 4.2.0 - Sonic Solutions)
swMSM (HKLM\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
TrayApp (HKLM\...\{20FBC0A0-3160-4F14-83ED-3A74BB6B8C31}) (Version: 45.4.157.000 - Hewlett-Packard) Hidden
Trusted Drive Manager (HKLM\...\{A093D83F-429A-4AB2-A0CD-1F7E9C7B764A}) (Version: 2.4.0.276 - Wave Systems Corp.) Hidden
tsp patch (HKLM\...\{24A494F3-5B5F-4183-9F7D-9CE82812C1FC}) (Version: 01.00.00.0000 - Wave Systems Corp) Hidden
TurboTax 2008 (HKLM\...\TurboTax 2008) (Version:  - )
TurboTax 2008 whiiper (HKLM\...\{96976098-9527-41E4-837E-EAA1DBEADB54}) (Version: 008.000.0121 - Intuit Inc.) Hidden
TurboTax 2008 WinPerFedFormset (HKLM\...\{7570F1CA-016D-46AC-B586-CD74645EFB52}) (Version: 008.000.0341 - Intuit Inc.) Hidden
TurboTax 2008 WinPerProgramHelp (HKLM\...\{E6D9BC25-0DBC-4368-8E4A-7DEE80661CD9}) (Version: 008.000.0219 - Intuit Inc.) Hidden
TurboTax 2008 WinPerReleaseEngine (HKLM\...\{88214092-836F-4E22-A5AC-569AC9EE6A0F}) (Version: 008.000.0197 - Intuit Inc.) Hidden
TurboTax 2008 WinPerTaxSupport (HKLM\...\{B23726CF-68BF-41A6-A4EB-72F12F87FE05}) (Version: 008.000.1007 - Intuit Inc.) Hidden
TurboTax 2008 WinPerUserEducation (HKLM\...\{29521505-F489-4822-ADFA-32C6DEE4F114}) (Version: 008.000.0433 - Intuit Inc.) Hidden
TurboTax 2008 wrapper (HKLM\...\{B1DB1AD8-C07E-4052-81A1-D2930232BA70}) (Version: 008.000.0065 - Intuit Inc.) Hidden
TurboTax 2009 (HKLM\...\TurboTax 2009) (Version:  - Intuit, Inc)
TurboTax 2009 whiiper (HKLM\...\{376FA830-EAA2-012B-AD6B-000000000000}) (Version: 009.000.0748 - Intuit Inc.) Hidden
TurboTax 2009 WinPerFedFormset (HKLM\...\{3881DB80-EAA2-012B-ADAE-000000000000}) (Version: 009.000.2881 - Intuit Inc.) Hidden
TurboTax 2009 WinPerReleaseEngine (HKLM\...\{38975F50-EAA2-012B-ADB4-000000000000}) (Version: 009.000.0328 - Intuit Inc.) Hidden
TurboTax 2009 WinPerTaxSupport (HKLM\...\{38A34630-EAA2-012B-ADB6-000000000000}) (Version: 009.000.0245 - Intuit Inc.) Hidden
TurboTax 2009 wrapper (HKLM\...\{3C5A81D0-EAA2-012B-AE9F-000000000000}) (Version: 009.000.0145 - Intuit Inc.) Hidden
TurboTax 2010 (HKLM\...\TurboTax 2010) (Version:  - Intuit, Inc)
TurboTax 2010 whiiper (HKLM\...\{4D0AF541-AEB5-42C0-ADB5-09F7D6F7640F}) (Version: 010.000.1322 - Intuit Inc.) Hidden
TurboTax 2010 WinPerFedFormset (HKLM\...\{3782EC09-4000-475E-8A59-9CABD6F03B4C}) (Version: 010.000.5821 - Intuit Inc.) Hidden
TurboTax 2010 WinPerReleaseEngine (HKLM\...\{A525E00B-6609-442E-9DCD-64453C233E8D}) (Version: 010.000.0501 - Intuit Inc.) Hidden
TurboTax 2010 WinPerTaxSupport (HKLM\...\{05BDC796-3451-4F81-B91D-E98F7ADA76C2}) (Version: 010.000.0222 - Intuit Inc.) Hidden
TurboTax 2010 wrapper (HKLM\...\{4F2FCCCF-29F3-44B9-886F-6D16F8417522}) (Version: 010.000.0157 - Intuit Inc.) Hidden
TurboTax 2011 (HKLM\...\TurboTax 2011) (Version:  - Intuit, Inc)
TurboTax 2011 whiiper (HKLM\...\{C8B63671-0A2E-4C9C-8A86-B64C4CBF4561}) (Version: 011.000.1773 - Intuit Inc.) Hidden
TurboTax 2011 WinPerFedFormset (HKLM\...\{FAD3D68B-2F9C-459B-AA79-C04B9090FD72}) (Version: 011.000.3351 - Intuit Inc.) Hidden
TurboTax 2011 WinPerReleaseEngine (HKLM\...\{E463E171-4082-4744-A466-F7CBE8502789}) (Version: 011.000.0496 - Intuit Inc.) Hidden
TurboTax 2011 WinPerTaxSupport (HKLM\...\{CAF5B770-082F-40C4-853D-3973BB81BDAA}) (Version: 011.000.0222 - Intuit Inc.) Hidden
TurboTax 2011 wrapper (HKLM\...\{EE556A3E-EB37-4392-9637-BAA8EC2F47FA}) (Version: 011.000.0121 - Intuit Inc.) Hidden
TurboTax 2012 (HKLM\...\TurboTax 2012) (Version: 2012.0 - Intuit, Inc)
TurboTax 2012 whiiper (HKLM\...\{FFC62F9E-327E-415B-947C-CF20FF8F2AF4}) (Version: 012.000.1574 - Intuit Inc.) Hidden
TurboTax 2012 WinPerFedFormset (HKLM\...\{89EC099E-958D-462E-972C-385591946978}) (Version: 012.000.2309 - Intuit Inc.) Hidden
TurboTax 2012 WinPerReleaseEngine (HKLM\...\{F014B696-28C5-4554-802F-A15380418F53}) (Version: 012.000.0474 - Intuit Inc.) Hidden
TurboTax 2012 WinPerTaxSupport (HKLM\...\{A8B1F076-965D-4663-A9D4-C2FB58A42AE4}) (Version: 012.000.0186 - Intuit Inc.) Hidden
TurboTax 2012 wrapper (HKLM\...\{E83F5F27-43F3-4163-ABE5-F68C989286ED}) (Version: 012.000.0127 - Intuit Inc.) Hidden
TurboTax 2013 (HKLM\...\TurboTax 2013) (Version: 2013.0 - Intuit, Inc)
TurboTax 2013 whiiper (HKLM\...\{E34F2220-A7B4-405A-B26E-9E048D16510A}) (Version: 013.000.1290 - Intuit Inc.) Hidden
TurboTax 2013 WinPerFedFormset (HKLM\...\{0A7DD94B-B746-4FB0-8688-8598C22793A0}) (Version: 013.000.2289 - Intuit Inc.) Hidden
TurboTax 2013 WinPerReleaseEngine (HKLM\...\{2A4EEB5C-3BA6-4299-A87F-783861B567D9}) (Version: 013.000.0522 - Intuit Inc.) Hidden
TurboTax 2013 WinPerTaxSupport (HKLM\...\{358C44FD-6943-4CDD-B947-7F7C4ADC8A8F}) (Version: 013.000.0170 - Intuit Inc.) Hidden
TurboTax 2013 wrapper (HKLM\...\{606EB5EB-AADF-4E21-B715-1CAD291181D6}) (Version: 013.000.0135 - Intuit Inc.) Hidden
TurboTax 2014 (HKLM\...\TurboTax 2014) (Version: 2014.0 - Intuit, Inc)
TurboTax 2014 WinPerFedFormset (HKLM\...\{35EEDA1E-9D45-4580-8554-734F45D48A73}) (Version: 014.000.1003 - Intuit Inc.) Hidden
TurboTax 2014 WinPerReleaseEngine (HKLM\...\{F2283AA1-869C-4497-8F18-09E36C67A014}) (Version: 014.000.0259 - Intuit Inc.) Hidden
TurboTax 2014 WinPerTaxSupport (HKLM\...\{5FB042CB-B08A-481E-B076-DC6D0FEB0595}) (Version: 014.000.0139 - Intuit Inc.) Hidden
TurboTax 2014 wrapper (HKLM\...\{F5890CC6-26B7-481E-A90E-ACE938AD294F}) (Version: 014.000.0107 - Intuit Inc.) Hidden
TurboTax 2015 (HKLM\...\TurboTax 2015) (Version: 2015.0 - Intuit, Inc)
TurboTax 2015 WinPerFedFormset (HKLM\...\{08D0C864-211B-4095-8C3E-2D2CAB64CDA9}) (Version: 015.000.0990 - Intuit Inc.) Hidden
TurboTax 2015 WinPerFuegoContent (HKLM\...\{B48A745E-B79A-417F-8775-421EF44C92D1}) (Version: 015.000.0107 - Intuit Inc.) Hidden
TurboTax 2015 WinPerReleaseEngine (HKLM\...\{B0119415-6743-4707-AB4D-1928F5E81FDD}) (Version: 015.000.0298 - Intuit Inc.) Hidden
TurboTax 2015 WinPerTaxSupport (HKLM\...\{BDC1955D-38D6-4747-8B0A-B2B7CFEA1E7D}) (Version: 015.000.0157 - Intuit Inc.) Hidden
TurboTax 2015 wrapper (HKLM\...\{6FF818ED-865F-4C55-A073-DD6C9CE7B6A8}) (Version: 015.000.0126 - Intuit Inc.) Hidden
TurboTax Home & Business 2007 (HKLM\...\TurboTax Home & Business 2007) (Version:  - )
Tweaking.com - Windows Repair (HKLM\...\Tweaking.com - Windows Repair) (Version: 3.1.4 - Tweaking.com)
U3Launcher (HKLM\...\{D8E363A7-88B7-446D-B2C0-E26CE4DC8E54}) (Version: 1.0.0 - U3)
UniPDF 1.2 (HKLM\...\UniPDF) (Version: 1.2 - UniPDF.com)
Unload (HKLM\...\{2E8428AD-6CD2-4031-916A-3CF9BBF2DEC9}) (Version: 4.5.0 - Hewlett-Packard) Hidden
Update for Windows Internet Explorer 8 (KB971930) (HKLM\...\KB971930-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB976662) (HKLM\...\KB976662-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB976749) (HKLM\...\KB976749-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB980182) (HKLM\...\KB980182-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2141007) (HKLM\...\KB2141007) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2345886) (HKLM\...\KB2345886) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2467659) (HKLM\...\KB2467659) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2541763) (HKLM\...\KB2541763) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2616676-v2) (HKLM\...\KB2616676-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB2641690) (HKLM\...\KB2641690) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2661254-v2) (HKLM\...\KB2661254-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB2718704) (HKLM\...\KB2718704) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2736233) (HKLM\...\KB2736233) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2749655) (HKLM\...\KB2749655) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2813347-v2) (HKLM\...\KB2813347-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB2863058) (HKLM\...\KB2863058) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2904266) (HKLM\...\KB2904266) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2934207) (HKLM\...\KB2934207) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB898461) (HKLM\...\KB898461) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB951618-v2) (HKLM\...\KB951618-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB951978) (HKLM\...\KB951978) (Version: 1 - Microsoft Corporation) Hidden
Update for Windows XP (KB955759) (HKLM\...\KB955759) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB955839) (HKLM\...\KB955839) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB961503) (HKLM\...\KB961503) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB967715) (HKLM\...\KB967715) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB968389) (HKLM\...\KB968389) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971029) (HKLM\...\KB971029) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971737) (HKLM\...\KB971737) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973687) (HKLM\...\KB973687) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973815) (HKLM\...\KB973815) (Version: 1 - Microsoft Corporation)
Visual C++ 2008 x86 Runtime - v9.0.30729.01 (HKLM\...\{F333A33D-125C-32A2-8DCE-5C5D14231E27}.vc_x86runtime_30729_01) (Version: 9.0.30729.01 - Microsoft Corporation)
Wave Infrastructure Installer (HKLM\...\{7EA69B5E-EE96-44A1-BDD6-F9C193CDDAF9}) (Version: 06.00.34.0000 - Wave Systems Corp) Hidden
Wave Support Software (HKLM\...\{07D618CD-B016-438A-ADC9-A75BD23F85CE}) (Version: 05.08.00.052 - Wave Systems Corp) Hidden
Wave Support Software (HKLM\...\InstallShield_{07D618CD-B016-438A-ADC9-A75BD23F85CE}) (Version: 05.08.00.052 - Wave Systems Corp) Hidden
WD Diagnostics (HKLM\...\{0AB76F69-E761-4CFA-B9B0-A1906B4E9E4B}) (Version: 1.09.0002 - Western Digital Technologies)
WebFldrs XP (HKLM\...\{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}) (Version: 9.50.7523 - Microsoft Corporation) Hidden
WebReg (HKLM\...\{CDFCF124-115F-4976-8BF4-08C89187A146}) (Version: 45.4.157.000 - Hewlett-Packard) Hidden
WIDCOMM Bluetooth Software (HKLM\...\{84814E6B-2581-46EC-926A-823BD1C670F6}) (Version: 5.5.0.3208 - Dell)
Windows 7 Upgrade Advisor (HKLM\...\{AB05F2C8-F608-403b-95E1-FD8ADFACD31E}) (Version: 2.0.5000.0 - Microsoft Corporation)
Windows Driver Package - Dell Inc. PBADRV System  (01/07/2008 1.0.1.5) (HKLM\...\9D57DE505B6D8C710EF3B74BE638DBB936EED8A3) (Version: 01/07/2008 1.0.1.5 - Dell Inc.)
Windows Genuine Advantage Notifications (KB905474) (HKLM\...\WgaNotify) (Version: 1.8.0031.9 - Microsoft Corporation)
Windows Internet Explorer 8 (HKLM\...\ie8) (Version: 20090308.140743 - Microsoft Corporation)
Windows Live Essentials (HKLM\...\WinLiveSuite_Wave3) (Version: 14.0.8089.0726 - Microsoft Corporation)
Windows Live OneCare safety scanner (HKLM\...\Windows Live OneCare safety scanner) (Version:  - )
Windows Live Sign-in Assistant (HKLM\...\{45338B07-A236-4270-9A77-EBB4115517B5}) (Version: 5.000.818.5 - Microsoft Corporation)
Windows Live Sync (HKLM\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Live Upload Tool (HKLM\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)
Windows Media Format 11 runtime (HKLM\...\Windows Media Format Runtime) (Version:  - )
Windows Media Player 11 (HKLM\...\Windows Media Player) (Version:  - )
Windows Search 4.0 (HKLM\...\KB940157) (Version: 04.00.6001.503 - Microsoft Corporation)
Windows Small Business Server 2011 Standard ClientAgent (HKLM\...\{3032BC7D-E713-452D-AAF7-F5ED073226C8}) (Version: 6.1.7900.1 - Microsoft Corporation)
XML Paper Specification Shared Components Pack 1.0 (HKLM\...\XpsEPSC) (Version:  - Microsoft Corporation) Hidden

 

========================= Memory info: ===================================

Percentage of memory in use: 65%
Total physical RAM: 2035.83 MB
Available physical RAM: 709.46 MB
Total Virtual: 3927.79 MB
Available Virtual: 2383.41 MB

 

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:232.75 GB) (Free:73.43 GB) NTFS
3 Drive x: () (Network) (Total:1863.01 GB) (Free:1431.21 GB)
4 Drive y: (GoFlex Home Backup) (Network) (Total:1863.01 GB) (Free:1431.21 GB)
5 Drive z: () (Network) (Total:1863.01 GB) (Free:1431.21 GB)

 

========================= Users: ========================================

User accounts for \\DFB69GJ1

Administrator            Guest                    HelpAssistant           
Jason                    Kazuyo                   SUPPORT_388945a0        

**** End of log ****

 

Below is the speccy link:

 

http://speccy.piriform.com/results/NfvXbQt0Jy2Y7Tpg1zJZgNr


Edited by hamluis, 08 November 2017 - 11:07 AM.


#4 hamluis

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Posted 08 November 2017 - 11:15 AM

Looks to me as if your hard drive is failing.

 

Louis



#5 alisp

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Posted 09 November 2017 - 06:10 AM

It's almost certainly Malwarebytes - assuming you're using the Premium version, at least.  Have a look at the MWB forum and you'll see a lot of people on there complaining about 3.2.2, I think it was.  Are you running AVG antivirus as well?  They are currently clashing.

 

I sympathise - I'm having much the same problem :(.  Adding the new version of MWB (3.3.1?) has helped - until I try reinstalling AVG, when the whole mess starts all over again.  If you want to downgrade to MWB Free, that is supposed to solve the problem, as it doesn't have the self-protection module which is apparently causing much of the conflict.


Edited by alisp, 09 November 2017 - 06:12 AM.


#6 hamluis

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Posted 09 November 2017 - 08:21 AM

I don't think this is a Malwarebytes or other software situation.  Take a look at the hard drive data reflected in the data provided by OP.

 

Louis



#7 alisp

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Posted 09 November 2017 - 08:33 AM

Hi hamluis.  I'm not expert enough, computer-wise, to be able to get anything from the data: I was just going by the OP's symptoms and the fact that they'd just updated MWB when it happened - this has been happening to a lot of people, to judge by the MWB forums, and downgrading MWB temporarily to the free version to see whether that solves the problem seems a simpler initial step than going straight to a reinstall of XP.  That's assuming that the OP has the Premium version installed in the first place, of course.



#8 hamluis

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Posted 09 November 2017 - 11:17 AM

Everything that goes wrong with a computer system...cannot be reduced to one simple answer for all known situations.

 

Louis



#9 moonshadow309

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Posted 09 November 2017 - 05:02 PM

Hi hamluis and alisp, thank you both for your feedback. 

 

I installed MWB Premium 3.2.2 on 10/9/2017 and all symptoms began right after this installation.  My XP system was fine until then.  Since the initial installation (about a week prior) resulted in MWB removing itself from my system, I wondered if this alone could have impacted my system.  The MWB Forum staff confirmed that the prior version was faulty and directed to me to the "corrected" version 3.2.2 which ran normally in terms of scanning.  At some point during this process (don't remember exactly when), a Windows error message appeared asking if I wanted my system automatically diagonosed, however, no results from the diagnosis appeared.  After rebooting, the problems began. 

 

Hamluis, at this point, I am compelled to uninstall MWB 3.2.2 to see if that changes anything.  Seems I have nothing to lose by trying (?). Yes, my hard drive is probably 8-years old and the XP are ready for replacement. In this case, however, everything that's going wrong did seem to happen after one thing, the MWB installation.

 

Best, moonshadow309



#10 moonshadow309

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Posted 09 November 2017 - 05:34 PM

Hi alisp,

 

Almost forgot.  I'm not using AVG antivirus, just MWB 3.2.2 and Ad-Aware. 

 

You're saying there's a newer MWB version after 3.2.2?  This must be after Nov. 9 because that's when I last went to the MWB forum. Guess I need to research further.  Yes, I've seen some topics on MS Office and browsers not launching but I didn't know they were connected to MWB.  Practically speaking, I need to turn these rocks over before buying a new computer.  My next laptop may be a Mac at twice the price of PC's but people seem to like them. 

 

Thanks, moonshadow309



#11 alisp

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Posted 10 November 2017 - 07:25 AM

Yes, there's a MWB 3.3. or something: it's being rolled out gradually, apparently, but I think I read that if you actually click the relevant update buttons within the program it should update straightaway.

 

I sympathise with the new computer scenario: I'm trying to buy one as well, but Windows 10 is not an option, so I'm having to look at something with Windows 7 installed (we don't even talk about 8.1 - it was hell!)


Edited by alisp, 10 November 2017 - 07:27 AM.





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