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Sound sometimes muted when HTPC wakes up

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#1 PuzzledToo


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Posted 02 November 2017 - 07:06 PM

I use my HTPC and WMC7 to record & watch TV programs. Sometimes when I wake up the HTPC there is no sound. This used to happen infrequently & I thought maybe I accidentally hit the mute button on the keyboard when doing a Windows update or something.

But lately it’s happening more often. So I have to grab the wireless keyboard & un-mute Windows.

The HTPC is connected to the AVR with an HDMI cable, and from AVR to HDTV via HDMI.

I thought it may be a bad HDMI cable & this was creating a handshake problem & muting the audio. But I’ve disconnected the HTPC to AVR cable, woke up the HTPC, then connected the cable & there is no problem. But being random it’s going to be difficult to isolate.

Is there anything in the Event Viewer that may indicate what’s happening?

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#2 hamluis



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Posted 03 November 2017 - 10:04 AM

Please download MiniToolBox  , save it to your desktop and run it.
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
Click Go and paste the content into your next post.
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.


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