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Spybot/BitDefender Threat Scanner error message


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10 replies to this topic

#1 nottstrekkie

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Posted 02 November 2017 - 06:51 PM

Hello everyone

 

I have the same error message referred to in the https://www.bleepingcomputer.com/forums/t/604043/bitdefender-threat-scanner/ thread, however I'm not sure what to do about it.

 

I have followed the instructions in the above thread and have generated the FIRST.txt, Addition.txt and aswMBR.log files.

 

Do I need to attach the log files to this post or send them directly to a moderator or member of the Malware Response Team?

 

 

Kind regards,

 

nottstrekkie



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#2 satchfan

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Posted 03 November 2017 - 02:32 AM

Hello nottstrekkie and welcome to Bleeping Computer.

My name is Satchfan and I would be glad to help you with your computer problem.

Please read the following guidelines which will help to make cleaning your machine easier:

  • please follow all instructions in the order posted
  • please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear
  • all logs/reports, etc. must be posted in Notepad. Please ensure that word wrap is unchecked. In Notepad click Format, uncheck Word wrap if it is checked
  • if you don't understand something, please don't hesitate to ask for clarification before proceeding
  • the fixes are specific to your problem and should only be used for this issue on this machine.
  • please reply within 3 days. If you do not reply within this period I will post a reminder but topics with no reply in 4 days will be closed!

IMPORTANT:

Please DO NOT install/uninstall any programs unless asked to.
Please DO NOT run any scans other than those requested

As you have already run them, please copy/paste the log results directly into your next post.

Thanks

Satchfan

 


My help is always free of charge. If you are happy with the help provided, if you wish you can make a donation to buy me a beer.


#3 satchfan

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Posted 05 November 2017 - 08:39 AM

Hi nottstrekkie

It has been a couple of days since I replied to your request for help with your computer problems.

Please let me know if you are having problems and still need help.

Thanks

Satchfan


My help is always free of charge. If you are happy with the help provided, if you wish you can make a donation to buy me a beer.


#4 nottstrekkie

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Posted 05 November 2017 - 07:15 PM

Hello

 

Apologies for the delay in replying; I've been busy with work then family & friends over the weekend.

 

Please find attached the log files as requested.

 

 

Kind regards,

 

nottstrekkie

Attached Files



#5 satchfan

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Posted 06 November 2017 - 05:15 AM

I suggest you uninstall SlimDrivers and Spybot Search & Destroy.

SlimDrivers

Having all of your drivers up to date does not improve the performance of your computer. Also, it has been proved that these programs will ‘detect’ outdated drivers on a system that has the most up-to-date drivers from the manufacturer.

Spybot Search & Destroy

We no longer recommend this product because of its poor results in testing.

================================================

Run CKScanner

Download CKScanner by askey127 from here & save it to your Desktop.

  • double-click CKScanner.exe then click Search For Files
  • when the cursor hourglass disappears, click Save List To File
  • a message box will verify the file saved
  • double-click the CKFiles.txt icon on your desktop then copy/paste the contents in your next reply.

================================================

Please download MGADiag by clicking here and save it to your desktop

  • right-click MGADiag.exe and select Run as administrator to run the programme.
  • on completion, click Continue
  • click Copy
  • open Notepad and paste, (Ctrl+V), the copied log
  • save the log to your desktop.

Logs to include in your next post:

 

CKFiles.txt
MGADiag log


Satchfan

 


My help is always free of charge. If you are happy with the help provided, if you wish you can make a donation to buy me a beer.


#6 nottstrekkie

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Posted 06 November 2017 - 05:27 PM

Hello

 

Please find attached logs as requested.

 

 

Kind regards,

 

nottstrekkie

Attached Files



#7 satchfan

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Posted 06 November 2017 - 06:02 PM

Thanks for those.

 

11pm here now, (GMT), so will look at the logs and answer sometime tomorrow.


My help is always free of charge. If you are happy with the help provided, if you wish you can make a donation to buy me a beer.


#8 satchfan

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Posted 07 November 2017 - 04:29 AM

Morning.

 

The MGADiag log was fine but there were some missing lines in your CKScanner report.

 

Please send the complete report.

 

If the reason for the missing lines is due to cracked/illegal software, please uninstall anything on your computer that is not legally paid for and then re-run CKScanner.

 

Thanks

 

Satchfan


My help is always free of charge. If you are happy with the help provided, if you wish you can make a donation to buy me a beer.


#9 nottstrekkie

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Posted 08 November 2017 - 05:53 PM

Hi

 

Removing Spybot appears to have resolved the issue; I have been able to restart my machine without the BitDefender message appearing.

 

Many thanks for your help! :-)

 

 

Kind regards,

 

nottstrekkie



#10 satchfan

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Posted 09 November 2017 - 03:03 AM

I'm glad things are OK now.

 

Now that you’re computer seems to be running well, please follow these steps to tidy up your computer and decrease the likelihood of getting infected again:

Download & run Delfix

  • download Delfix from here to remove many of the tools we've used during the cleaning process.
  • ensure “Remove disinfection tools” is checked.

Also place a checkmark next to:


o    Create registry backup
o    Purge system restore

  • click the Run button.

You can delete all other logs and programs we’ve used that are on your desktop. Just click on them and press Delete.

===================================================

Recommended programs

SpywareBlaster. SpywareBlaster protects against bad ActiveX, it immunizes your PC against them. It blocks over 11,000 bad sites and uses no resources of your computer.

======================

Download and run the installer for Malwarebytes 3.0 then follow the prompts to install the program.

Update and run Malwarebytes. This really is an excellent program that you should update and run on a regular basis, probably weekly.

======================

It’s important to keep programs up to date so that malware doesn't exploit any old security flaws.

FileHippo Update Checker is an extremely helpful program that will tell you which of your programs need to be updated.

======================

Download WOT

Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:


green if it's safe
yellow for caution
red for unsafe
 

You can download the WOT add-on for Firefox, Chrome, Internet Explorer, Opera, and Safari browsers. It does not slow down your browsing experience, it is easy to use and free. Just click “Download” and you are ready to go!

======================

MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.

A couple of links with information here and here which can answer any questions you might have about installing/using it.

======================

Unchecky

Be careful when downloading free software. Many free programs come bundled with adware, many of which cause redirects/popups and verge on being malware. There is a program that automatically “unckecks” the boxes you may not notice when downloading programs.

Download and install Unchecky .

===================================================

I also recommend that you read the following:

Best Practices for Safe Computing - Prevention of Malware Infection by miekiemoes

Simple and easy ways to keep your computer safe and secure on the Internet by Lawrence Abrams

Answers to Common Security Questions - Best Practices by quietman7

How Malware Spreads - How Did I Get Infected by quietman7

I will keep this open for 24 hours in case you have any problems, after which I’ll close the topic.

Safe computing

Satchfan

 


My help is always free of charge. If you are happy with the help provided, if you wish you can make a donation to buy me a beer.


#11 satchfan

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Posted 10 November 2017 - 06:50 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

My help is always free of charge. If you are happy with the help provided, if you wish you can make a donation to buy me a beer.





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