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Okay... Now I'm concerned!


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#1 mitcheyfex

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Posted 02 November 2017 - 05:52 PM

Hi guys, hopefully someone can shed some insight because I'm going out of my mind here, I downloaded a program for audio optimization called Fidelizer, as I have just purchased some nice new speakers and amp for my desktop I wanted the quality of the music files to sound that little bit better, shortly after downloading this into my programs and as soon as I double clicked the zip file to install my PC screen went crazy, now my desktop has lines in the screen I tried turning it straight off because I freaked out hoping that it would return to normal.


It hasn't..


What has happened to my computer?

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#2 mitcheyfex

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Posted 02 November 2017 - 05:53 PM

Hi guys, hopefully someone can shed some insight because I'm going out of my mind here, I downloaded a program for audio optimization called Fidelizer, as I have just purchased some nice new speakers and amp for my desktop I wanted the quality of the music files to sound that little bit better, shortly after downloading this into my programs and as soon as I double clicked the zip file to install my PC screen went crazy, now my desktop has lines in the screen I tried turning it straight off because I freaked out hoping that it would return to normal.


It hasn't..


What has happened to my computer?


My PC spec can be found in other topics I have posted I do not have access to it at the moment as I'm not on my phone!

#3 mitcheyfex

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Posted 02 November 2017 - 05:56 PM

Here is a picture, has anyone seen anything like this before? I really hope I haven't damaged something :(

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#4 Condobloke

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Posted 03 November 2017 - 12:32 AM

I have no experience with that particular program....however.....personally I would attempt a System Restore.

 

 

 

 

 

btw...have read HERE

 

It is my experience that if something sounds too good to be true....it probably is.


Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

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It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

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#5 mitcheyfex

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Posted 03 November 2017 - 05:41 AM

Have you viewed the picture.. The screen is literally like that and I don't know what could cause it, graphics card damage spyware malware virus? Not sure what to do was hoping someone could tell me what it's about or even my monitor because that's quite old

#6 Platypus

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Posted 03 November 2017 - 06:09 AM

It's a memory addressing error, not normally caused by the application of snake oil. It's not normally a monitor error, although that's not impossible, connecting the monitor to another source is one way to eliminate it as a possibility.

 

It's more likely to be a problem with a video driver, video card or system memory, depending on whether the video is on-board or a discrete video card. Starting in Safe Mode is a basic way to eliminate video driver from the equation. If the fault is in the video card, in Safe Mode a similar effect will likely show, but may look somewhat different. The system startup screen/POST/BIOS screens could also show similar, but not necessarily, depending exactly where the fault is occurring.

 

A process of elimination is the standard diagnostic procedure to isolate the fault.


Top 5 things that never get done:

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#7 mitcheyfex

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Posted 03 November 2017 - 08:26 AM

That's incredibly helpful I'm so glad someone recognises this! In hindsight is this bad costly or unfixable?

My computers not "completely" ruined

#8 Platypus

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Posted 03 November 2017 - 08:34 AM

It could just need the video driver re-installed, or the video card or RAM modules removed and re-seated in their slots. But it all depends on diagnosing just where the problem lies. e.g. if it is a faulty video card, that would need to be replaced.

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1.


#9 mitcheyfex

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Posted 03 November 2017 - 11:25 AM

All I know is my graphics is dedicated isn't the video card the graphics? Apologise for the newly question have you viewed my spec?

#10 xrobwx

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Posted 03 November 2017 - 12:05 PM

After they help you diagnose the issue and you get it fixed. This is what I use for sound enhancement. Works very well on my Windows 10 64bit system. It's safe and free.

https://alternativeto.net/software/equalizer-apo/


7581204627.png


#11 mitcheyfex

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Posted 03 November 2017 - 12:09 PM

After they help you diagnose the issue and you get it fixed. This is what I use for sound enhancement. Works very well on my Windows 10 64bit system. It's safe and free.
https://alternativeto.net/software/equalizer-apo/




You sir are a gentleman!! Thank you. I hope I get this sorted as I've just bought some monitor audio 2's with a nice and sounds incredible but I lose slot of sound quality.

It's a memory addressing error, not normally caused by the application of snake oil. It's not normally a monitor error, although that's not impossible, connecting the monitor to another source is one way to eliminate it as a possibility.
 
It's more likely to be a problem with a video driver, video card or system memory, depending on whether the video is on-board or a discrete video card. Starting in Safe Mode is a basic way to eliminate video driver from the equation. If the fault is in the video card, in Safe Mode a similar effect will likely show, but may look somewhat different. The system startup screen/POST/BIOS screens could also show similar, but not necessarily, depending exactly where the fault is occurring.
 
A process of elimination is the standard diagnostic procedure to isolate the fault.



#12 mitcheyfex

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Posted 03 November 2017 - 01:33 PM

Okay so I've just got home and switched the of on, to my surprise the lines have disappeared but the resolution of the screen seems to have changed (everything S larger) what do you think happened

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#13 usasma

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Posted 03 November 2017 - 03:50 PM

Start with this.  It'll give you a clean, new video driver installation.

If the problem goes away, it was due to the drivers.  If it doesn't, there's more work to do here:

 

Please uninstall your video drivers and all the nVidia/AMD/Intel VIDEO (not chipset) software from your system
- If uninstalling the AMD video drivers, you may also want to run the AMD Clean Uninstall utility (free from here:  http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx )
Then use this free tool to remove any traces of the drivers:  http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Then reboot and check Windows Update (allow it to install video drivers):  https://support.microsoft.com/en-us/help/15054/windows-7-automatically-get-recommended-drivers-updates-hardware

Test to see if this helps and post back with the results.

Then, if that works and you need the nVidia drivers - feel free to download and install the latest, W10 compatible video drivers from http://www.nvidia.com/Download/index.aspx
Then, if that works and you need the AMD drivers - feel free to download and install the latest, W10 compatible video drivers from http://support.amd.com/en-us/download
Then, if that works and you need the Intel drivers - feel free to download and install the latest, W10 compatible video drivers from http://downloadcenter.intel.com (you can also usually download these drivers from the manufacturer's website)
 


Edited by usasma, 03 November 2017 - 03:53 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#14 mitcheyfex

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Posted 15 November 2017 - 01:53 PM

 

Start with this.  It'll give you a clean, new video driver installation.

If the problem goes away, it was due to the drivers.  If it doesn't, there's more work to do here:

 

Please uninstall your video drivers and all the nVidia/AMD/Intel VIDEO (not chipset) software from your system
- If uninstalling the AMD video drivers, you may also want to run the AMD Clean Uninstall utility (free from here:  http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx )
Then use this free tool to remove any traces of the drivers:  http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Then reboot and check Windows Update (allow it to install video drivers):  https://support.microsoft.com/en-us/help/15054/windows-7-automatically-get-recommended-drivers-updates-hardware

Test to see if this helps and post back with the results.

Then, if that works and you need the nVidia drivers - feel free to download and install the latest, W10 compatible video drivers from http://www.nvidia.com/Download/index.aspx
Then, if that works and you need the AMD drivers - feel free to download and install the latest, W10 compatible video drivers from http://support.amd.com/en-us/download
Then, if that works and you need the Intel drivers - feel free to download and install the latest, W10 compatible video drivers from http://downloadcenter.intel.com (you can also usually download these drivers from the manufacturer's website)
 

Sorry i haven't been on in awhile, so i have just checked on my system drivers and there doesn't seem to be any video drivers listed only audio drivers. Am i missing something?



#15 TyronSmiteApril

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Posted 15 November 2017 - 02:11 PM

 

 

Sorry i haven't been on in awhile, so i have just checked on my system drivers and there doesn't seem to be any video drivers listed only audio drivers. Am i missing something?

 

 

 

Are you still have the issue? If so do what @usasma suggested(if you haven't already) by doing the steps provided uninstalling and re-installing those drivers can sometimes fix the issue. 






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