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not sure if infected, but computer continually locks up


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#1 jdurbin79

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Posted 02 November 2017 - 01:15 PM

This laptop is old (Windows 7) and I am trying to transfer all of our pictures and documents off of it so that I can wipe it and start all over.  It continually hangs when transferring files, and runs incredibly slow, if at all.  I am at my wits end with trying everything I know to do.  It will not boot in safe mode, it hangs when you try to do that as well.  I have run regedit and disabled a bunch of start-up programs, but this doesn't appear to have helped anything.  Anyone care to assist in troubleshooting this big paperweight?  I really want to get all of my pictures of my kids off this machine before I wipe it clean.

 

Thanks in advance.

 

JOHN



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#2 shelf life

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Posted 04 November 2017 - 08:33 AM

Hi jdurbin79,

 

If you want you can post a log that will help to id any potential malware that might be causing problems. See this thread and start at item 6 on how to post a FRST log as a starting point.

Usually only on line once or twice per day so you may not get a reply back from me until the following day.

 

https://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/


How Can I Reduce My Risk to Malware?


#3 jdurbin79

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Posted 05 November 2017 - 01:28 AM

Thanks for your response.  Before I saw your reply, I was able to find a solution, so you can go ahead and close this topic.  I have resolved the issue and installed a new, clean copy of Windows 7 on the machine.  It is back up and running, and I was able to get the photos and documents off of it and onto a portable hard drive before I wiped it.  Thanks again.

 

JOHN



#4 shelf life

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Posted 05 November 2017 - 02:28 PM

Ok good. thanks for letting me know.


How Can I Reduce My Risk to Malware?





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