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ntuserlist: svcvmx.exe vmxclient.exe


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#1 dannysaur

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Posted 01 November 2017 - 09:37 PM

Downloaded some stuff of the internet without being cautious about anything and now my computer is pretty bad... Thankfully i have seen others post about this exact virus on this website which made me want to post myself and get personal help instead since my situation might be different than others. I try and download things like malwarebytes and anti virus programs but none of them load up and then when i manually click on them i will have a message that pops up and says requested resource is in use. Need some help bad... seems like there's nothing much else to do other than get a new laptop it seems like. Windows defender and firewalls are off and i can't even turn them back on. Any bit of advice would help, thank you.



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#2 Aura

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Posted 01 November 2017 - 09:39 PM

Hi dannysaur :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.
  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
  • As long as I'm assisting you on BleepingComputer, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against BleepingComputer's rules
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread
This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Follow the instructions in the thread below. Make sure to download the MBAR version linked in it. Let me know if you're not able to launch it and run a scan.

https://forums.malwarebytes.com/topic/198907-requested-resource-is-in-use-error-unable-to-start-malwarebytes/

If you manage to run a scan, delete everything it finds, and then copy/paste the content of the mbar-log-DATE-(TIME).txt log that is located in the MBAR folder here after.

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#3 dannysaur

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Posted 01 November 2017 - 09:53 PM

I followed instruction of both of the links that were posted and i am being prevented from being able to run malwarebytes both ways. Sometimes it would show as it is a pop up and that windows smartscreen protected me from the program but when i ran it anyway i still got the same "requested resource is in use" error message.



#4 Aura

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Posted 02 November 2017 - 07:23 AM

Are you getting the "Requested resource in in use" message when running the MBAR installer, or when running the MBAR.exe program inside the MBAR folder (after having ran the installer)?

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#5 dannysaur

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Posted 02 November 2017 - 02:34 PM

Both. I try to run one or the other both as administrators and still get the same annoying message. Seems like my laptop is doomed if i cant even make it past step 1...



#6 Aura

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Posted 03 November 2017 - 07:51 AM

Use this .zip version instead, and launch the MBAR.exe inside it with Admin Rights.

https://support.malwarebytes.com/docs/DOC-1267

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#7 dannysaur

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Posted 03 November 2017 - 04:32 PM

I was successfully able to run the program and scan my system and have it cleaned. I'm trying to post the contents of the log data but i get either post_too_long message from the website or the website crashes and i get an error 524 message. not too sure what to do here.



#8 Aura

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Posted 03 November 2017 - 10:13 PM

Can you attach the log instead? It would be easier.

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#9 dannysaur

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Posted 03 November 2017 - 10:26 PM

yeah, here you go.

Attached Files



#10 Aura

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Posted 04 November 2017 - 08:54 AM

Awesome. Now you should be able to install and run a scan with Malwarebytes.

j1Bynr2.pngMalwarebytes - Clean Mode
  • Download and install the free version of Malwarebytes
    Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point
  • Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so
  • Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan
  • Let the scan run, the time required to complete the scan depends of your system and computer specs
  • Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button
    • If it asks you to restart your computer to complete the removal, do so
  • Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply

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#11 dannysaur

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Posted 05 November 2017 - 12:32 PM

.

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#12 Aura

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Posted 05 November 2017 - 02:07 PM

Good! Now let's do a sweep with RogueKiller and AdwCleaner.

RQKuhw1.pngRogueKiller
  • Download the right version of RogueKiller for your Windows version (32 or 64-bit)
  • Once done, move the executable file to your Desktop, right-click on it and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Click on the Start Scan button in the right panel, which will bring you to another tab, and click on it again (this time it'll be in the bottom right corner)
  • Wait for the scan to complete
  • On completion, the results will be displayed
  • Check every single entry (threat found), and click on the Remove Selected button
  • On completion, the results will be displayed. Click on the Open Report button in the bottom left corner, followed by the Open TXT button (also in the bottom left corner)
  • This will open the report in Notepad. Copy/paste its content in your next reply
zcMPezJ.pngAdwCleaner - Fix Mode
  • Download AdwCleaner and move it to your Desktop
  • Right-click on AdwCleaner.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all active processes
    V7SD4El.png
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply
Your next reply(ies) should therefore contain:
  • Copy/pasted RogueKiller clean log
  • Copy/pasted AdwCleaner clean log

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#13 dannysaur

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Posted 05 November 2017 - 03:10 PM

.

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#14 Aura

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Posted 05 November 2017 - 09:00 PM

Awesome. Now, please run a new scan with FRST and provide me a fresh set of logs, as we'll look for remnants.

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#15 dannysaur

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Posted 05 November 2017 - 09:09 PM

.

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