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My Touchpad Driver Uninstalls Automatically


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#1 AdityaS

AdityaS

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Posted 01 November 2017 - 10:10 AM

I have an HP Pavillion 13 which I bought about 2 years ago. Recently while using it, I saw that my touchpad stops working suddenly. When I open the device manager, I see that the driver for the Mouse (Synaptics) has been uninstalled. I download the driver from Internet, install it, restart my computer and my touchpad starts working perfectly again.

 

Now, after a few hours of work, the same issue pops up again.

 

I tried performing a clean installation of my Windows (remove all personal files) and the problem seemed to go away for while, but after few hours, same issue repeats.

 

Please help.

 

I am running Windows 10 but the laptop originally came with Windows 8.1 pre-installed in it.

 

Is my computer infected by a virus?

 

 



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#2 JohnC_21

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Posted 01 November 2017 - 11:00 AM

Perhaps Windows 10 is attempting to update the driver but fails. Have you disabled Windows 10 ability to automatically update drivers?

 

https://www.laptopmag.com/articles/disable-automatic-driver-downloads-on-windows-10


Edited by JohnC_21, 01 November 2017 - 11:00 AM.





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