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My computer is infected with Savings Cool adware and is not being removed after


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#1 mjain74

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Posted 31 October 2017 - 11:32 AM

I have tried various tools like

ADWCleaner

Zemana

iExplore64

JRT

HitmanPro

 

But nothing worked.

 

I also ran RKill first and then run Malwarebytes. It identifies the threat however is unable to remove the following registry entries. See log entries below.

 

Registry Value: 9
Adware.SavingsCool.PrxySvrRST, HKU\S-1-5-18\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYENABLE, Removal Failed, [983], [-1],0.0.0
Adware.SavingsCool.PrxySvrRST, HKU\S-1-5-21-1883678420-1673128745-1503261575-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYENABLE, Quarantined, [983], [-1],0.0.0
Adware.SavingsCool.PrxySvrRST, HKU\S-1-5-18\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYSERVER, Removal Failed, [983], [-1],0.0.0
Adware.SavingsCool.PrxySvrRST, HKU\S-1-5-21-1883678420-1673128745-1503261575-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYSERVER, Quarantined, [983], [-1],0.0.0
Adware.SavingsCool.PrxySvrRST, HKU\S-1-5-18\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYOVERRIDE, Removal Failed, [983], [-1],0.0.0
Adware.SavingsCool.PrxySvrRST, HKU\S-1-5-21-1883678420-1673128745-1503261575-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYOVERRIDE, Quarantined, [983], [-1],0.0.0
Adware.SavingsCool.PrxySvrRST, HKU\.DEFAULT\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYENABLE, Removal Failed, [983], [-1],0.0.0
Adware.SavingsCool.PrxySvrRST, HKU\.DEFAULT\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYSERVER, Removal Failed, [983], [-1],0.0.0
Adware.SavingsCool.PrxySvrRST, HKU\.DEFAULT\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYOVERRIDE, Removal Failed, [983], [-1],0.0.0
 
I have also run FRST as suggested by one of the support specialist, and am attaching the logs as requested.
 

Attached Files



BC AdBot (Login to Remove)

 


#2 nasdaq

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Posted 01 November 2017 - 10:14 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Remove this program in bold via the Control Panel > Programs > Programs and Features.
Free File Viewer 2014 (HKLM-x32\...\FreeFileViewer_is1) (Version: 2014.2.16.0 - Bitberry Software) <==== ATTENTION
===

Press the Windows key + r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.

Please copy the entire contents of the code box below to a new file.
 
Start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:
RemoveProxy:

() C:\ProgramData\Microsoft\Windows\NetworkCacheMan\ntcache.exe
() C:\ProgramData\Microsoft\Windows\NetworkCacheMan\ntcache.exe
ProxyEnable: [.DEFAULT] => Proxy is enabled.
ProxyServer: [.DEFAULT] => http=127.0.0.1:47574
ProxyEnable: [S-1-5-21-1883678420-1673128745-1503261575-1001] => Proxy is enabled.
ProxyServer: [S-1-5-21-1883678420-1673128745-1503261575-1001] => http=127.0.0.1:47574
FF Plugin-x32: @DVR/npmedia,version=33.2.0.4 -> C:\Program Files (x86)\webrec\WEB30\DVR32\33.2.0.4\npmedia.dll [No File]
FF Plugin-x32: @DVR/npTimeGrid,version=33.2.0.4 -> C:\Program Files (x86)\webrec\WEB30\DVR32\33.2.0.4\npTimeGrid.dll [No File]
CHR Extension: (Chrome Media Router) - C:\Users\Jain-Family\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm [2017-10-27]
R2 ntcache; C:\ProgramData\Microsoft\Windows\NetworkCacheMan\ntcache.exe [863744 2017-10-14] () [File not signed] <==== ATTENTION
S2 WinZip Smart Monitor Service; "C:\Program Files\WinZip Smart Monitor\WinZip Smart Monitor Service.exe" [X]
U3 mfeavfk01; no ImagePath
U3 aswbdisk; no ImagePath
U0 Partizan; system32\drivers\Partizan.sys [X]
C:\ProgramData\Microsoft\Windows\NetworkCacheMan
ShellIconOverlayIdentifiers: [00asw] -> {472083B0-C522-11CF-8763-00608CC02F24} =>  -> No File
ContextMenuHandlers5: [igfxcui] -> {3AB1675A-CCFF-11D2-8B20-00A0C93CB1F4} =>  -> No File
2017-10-14 15:52 - 2017-10-14 15:52 - 000863744 _____ () C:\ProgramData\Microsoft\Windows\NetworkCacheMan\ntcache.exe
FirewallRules: [{5D1D0078-7BE2-4CFC-9586-D40106167E5A}] => (Allow) C:\Program Files (x86)\FreeFileViewer\FFVCheckForUpdates.exe

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.

Please run the Malwarebytes and post the log for my review.

Please let me know what problem persists with this computer.

#3 mjain74

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Posted 01 November 2017 - 12:02 PM

Thanks for your help and support.

 

Here is the output from Malwarebytes report.

 

Malwarebytes
www.malwarebytes.com
 
-Log Details-
Scan Date: 11/1/17
Scan Time: 11:48 AM
Log File: 6ec1632c-bf24-11e7-a9a4-f48e38dc635f.json
Administrator: Yes
 
-Software Information-
Version: 3.2.2.2029
Components Version: 1.0.212
Update Package Version: 1.0.3151
License: Free
 
-System Information-
OS: Windows 10 (Build 15063.674)
CPU: x64
File System: NTFS
User: DESKTOP-3LQHQDC\Jain-Family
 
-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 422883
Threats Detected: 5
Threats Quarantined: 5
Time Elapsed: 6 min, 24 sec
 
-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect
 
-Scan Details-
Process: 0
(No malicious items detected)
 
Module: 0
(No malicious items detected)
 
Registry Key: 2
Adware.SavingsCool.PrxySvrRST, HKLM\SOFTWARE\WOW6432NODE\SavingsCool, Quarantined, [983], [351593],1.0.3151
Adware.SavingsCool.PrxySvrRST, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\NLASVC\PARAMETERS\INTERNET\MANUALPROXIES, Quarantined, [983], [-1],0.0.0
 
Registry Value: 3
Adware.SavingsCool.PrxySvrRST, HKU\S-1-5-18\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYENABLE, Quarantined, [983], [-1],0.0.0
Adware.SavingsCool.PrxySvrRST, HKU\S-1-5-21-1883678420-1673128745-1503261575-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYENABLE, Quarantined, [983], [-1],0.0.0
Adware.SavingsCool.PrxySvrRST, HKU\.DEFAULT\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYENABLE, Quarantined, [983], [-1],0.0.0
 
Registry Data: 0
(No malicious items detected)
 
Data Stream: 0
(No malicious items detected)
 
Folder: 0
(No malicious items detected)
 
File: 0
(No malicious items detected)
 
 
 
Fix result of Farbar Recovery Scan Tool (x64) Version: 01-11-2017
Ran by Jain-Family (01-11-2017 11:41:39) Run:1
Running from C:\Users\Jain-Family\Downloads
Loaded Profiles: Jain-Family (Available Profiles: defaultuser0 & Jain-Family)
Boot Mode: Normal
==============================================
 
fixlist content:
*****************
Start
 
CreateRestorePoint:
EmptyTemp:
CloseProcesses:
RemoveProxy:
 
() C:\ProgramData\Microsoft\Windows\NetworkCacheMan\ntcache.exe
() C:\ProgramData\Microsoft\Windows\NetworkCacheMan\ntcache.exe
ProxyEnable: [.DEFAULT] => Proxy is enabled.
ProxyServer: [.DEFAULT] => http=127.0.0.1:47574
ProxyEnable: [S-1-5-21-1883678420-1673128745-1503261575-1001] => Proxy is enabled.
ProxyServer: [S-1-5-21-1883678420-1673128745-1503261575-1001] => http=127.0.0.1:47574
FF Plugin-x32: @DVR/npmedia,version=33.2.0.4 -> C:\Program Files (x86)\webrec\WEB30\DVR32\33.2.0.4\npmedia.dll [No File]
FF Plugin-x32: @DVR/npTimeGrid,version=33.2.0.4 -> C:\Program Files (x86)\webrec\WEB30\DVR32\33.2.0.4\npTimeGrid.dll [No File]
CHR Extension: (Chrome Media Router) - C:\Users\Jain-Family\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm [2017-10-27]
R2 ntcache; C:\ProgramData\Microsoft\Windows\NetworkCacheMan\ntcache.exe [863744 2017-10-14] () [File not signed] <==== ATTENTION
S2 WinZip Smart Monitor Service; "C:\Program Files\WinZip Smart Monitor\WinZip Smart Monitor Service.exe" [X]
U3 mfeavfk01; no ImagePath
U3 aswbdisk; no ImagePath
U0 Partizan; system32\drivers\Partizan.sys [X]
C:\ProgramData\Microsoft\Windows\NetworkCacheMan
ShellIconOverlayIdentifiers: [00asw] -> {472083B0-C522-11CF-8763-00608CC02F24} =>  -> No File
ContextMenuHandlers5: [igfxcui] -> {3AB1675A-CCFF-11D2-8B20-00A0C93CB1F4} =>  -> No File
2017-10-14 15:52 - 2017-10-14 15:52 - 000863744 _____ () C:\ProgramData\Microsoft\Windows\NetworkCacheMan\ntcache.exe
FirewallRules: [{5D1D0078-7BE2-4CFC-9586-D40106167E5A}] => (Allow) C:\Program Files (x86)\FreeFileViewer\FFVCheckForUpdates.exe
 
End
*****************
 
Restore point was successfully created.
Processes closed successfully.
 
========= RemoveProxy: =========
 
HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings\\ProxyEnable => value removed successfully
HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings\\ProxyServer => value removed successfully
HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\DefaultConnectionSettings => value removed successfully
HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\SavedLegacySettings => value removed successfully
HKU\S-1-5-21-1883678420-1673128745-1503261575-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings\\ProxyServer => value removed successfully
HKU\S-1-5-21-1883678420-1673128745-1503261575-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\DefaultConnectionSettings => value removed successfully
HKU\S-1-5-21-1883678420-1673128745-1503261575-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\SavedLegacySettings => value removed successfully
 
 
========= End of RemoveProxy: =========
 
[11388] C:\ProgramData\Microsoft\Windows\NetworkCacheMan\ntcache.exe => process closed successfully.
C:\ProgramData\Microsoft\Windows\NetworkCacheMan\ntcache.exe => No running process found
HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings\\ProxyEnable => value not found.
HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings\\ProxyServer => value not found.
HKU\S-1-5-21-1883678420-1673128745-1503261575-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings\\ProxyEnable => value removed successfully
HKU\S-1-5-21-1883678420-1673128745-1503261575-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings\\ProxyServer => value not found.
HKLM\Software\Wow6432Node\MozillaPlugins\@DVR/npmedia,version=33.2.0.4 => key removed successfully
HKLM\Software\Wow6432Node\MozillaPlugins\@DVR/npTimeGrid,version=33.2.0.4 => key removed successfully
CHR Extension: (Chrome Media Router) - C:\Users\Jain-Family\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm [2017-10-27] => Error: No automatic fix found for this entry.
ntcache => Unable to stop service.
HKLM\System\CurrentControlSet\Services\ntcache => key removed successfully
ntcache => service removed successfully
HKLM\System\CurrentControlSet\Services\WinZip Smart Monitor Service => key removed successfully
WinZip Smart Monitor Service => service removed successfully
HKLM\System\CurrentControlSet\Services\mfeavfk01 => key removed successfully
mfeavfk01 => service removed successfully
HKLM\System\CurrentControlSet\Services\aswbdisk => key removed successfully
aswbdisk => service removed successfully
HKLM\System\CurrentControlSet\Services\Partizan => key removed successfully
Partizan => service removed successfully
C:\ProgramData\Microsoft\Windows\NetworkCacheMan => moved successfully
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\00asw => key removed successfully
HKLM\Software\Classes\CLSID\{472083B0-C522-11CF-8763-00608CC02F24} => key not found. 
HKLM\Software\Classes\Directory\Background\ShellEx\ContextMenuHandlers\igfxcui => key removed successfully
HKLM\Software\Classes\CLSID\{3AB1675A-CCFF-11D2-8B20-00A0C93CB1F4} => key not found. 
"C:\ProgramData\Microsoft\Windows\NetworkCacheMan\ntcache.exe" => not found.
HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{5D1D0078-7BE2-4CFC-9586-D40106167E5A} => value removed successfully
 
=========== EmptyTemp: ==========
 
BITS transfer queue => 11558912 B
DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 115386271 B
Java, Flash, Steam htmlcache => 1155 B
Windows/system/drivers => 8927885 B
Edge => 20780704 B
Chrome => 993292183 B
Firefox => 12337798 B
Opera => 0 B
 
Temp, IE cache, history, cookies, recent:
Default => 0 B
Users => 0 B
ProgramData => 0 B
Public => 0 B
systemprofile => 1768943 B
systemprofile32 => 0 B
LocalService => 4922 B
NetworkService => 15734 B
defaultuser0 => 7168 B
Jain-Family => 351159688 B
 
RecycleBin => 17108105 B
EmptyTemp: => 1.4 GB temporary data Removed.
 
================================
 
 
The system needed a reboot.
 
==== End of Fixlog 11:42:39 ====

I will check and let you know if problem persists.

 

Thanks,

 

Manish



#4 nasdaq

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Posted 01 November 2017 - 12:55 PM

Please let me know.

#5 mjain74

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Posted 01 November 2017 - 05:41 PM

So far so good. I will reach out to you if I see the issue again.

 

Thanks,

 

Manish



#6 nasdaq

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Posted 07 November 2017 - 07:36 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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