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Incredibly poor, inconsistent performance on gaming PC


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#1 fooflinger

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Posted 30 October 2017 - 03:59 PM

Hey all, I'm new here so forgive me if I'm missing some details in this first post.

 

I have a gaming rig I built less than two years ago that's been running into some major performance issues in the past couple of weeks. 

 

Specs: 

 

Windows 10 Pro

Intel Core i5 6600K @ 3.50GHz

16.0GB Dual-Channel Unknown @ 1333MHz (ram)

MSI Z170A GAMING M5 (MS-7977) (MB)

2047MB NVIDIA GeForce GTX 980 Ti (Gigabyte)

 

 

The problems started when I experimented with overclocking. I thought I had it down fine then one night I went out and came back and my system had reverted to a very old back up. Whether it was just a coincidence or not, around the same exact time my SSD (which I was running my Windows install off of ) started dying. It would load about 50% of the time upon boot until I finally put the final nail in the coffin by updating the drivers. (I'm sending it back for warranty, so I should get a new one before too long.) Since then, I've wiped and did a fresh install of Windows on my 2TB hard drive. 

 

The problem is just very slow performance, both in and outside of games. I've noticed sometimes right when I boot up my disk usage will be at 100%, and this will also be the case many times during gaming.Though I can't confirm this is the issue, as I've had this choppiness even when my disk usage (and other system processes) are running normally. When the disk usage is up ridiculously high, it's usually by the System process, Super Fetch, Antimalware Executable or a similar program. Games I used to be able to run flawlessly such as Player Unknown's Battlegrounds and Hold fast Nations at War (games my PC should run no problem) are now incredibly choppy, dropping lower than 20 fps at times. Furthermore, changing the graphics does nothing to affect performance.

 

The strange thing about the issue is, some times, even for entire days the computer will run absolutely fine. Games that I couldn't play hours earlier suddenly run 100% fine again. And then, after awhile, the performance goes back down without reason. I can't identify any programs that could be causing the drops. 

 

I've tried doing a fresh install of windows, got the smart data for my HDD to confirm that it's not damaged, Getting all the latest windows/driver updates, Running every possible virus scanner and cleaner I can think, defragging, updating the bios and checking manually for hardware connection problems, turning off the Nvidia and Windows Gaming overlays, I'm at a loss of what else there is I could do or what could be causing the issue.

 

Any help would be GREATLY appreciated.


Edited by fooflinger, 30 October 2017 - 04:01 PM.


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#2 usasma

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Posted 31 October 2017 - 07:07 AM

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504
The Event ID 41 error is simply Windows saying that it doesn't know why it shutdown.

While waiting for a reply, please monitor your temps with this free utility:  http://www.almico.com/sfdownload.php


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 fooflinger

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Posted 31 October 2017 - 03:59 PM

Let's try looking at these 2 sets of reports:
 

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504
The Event ID 41 error is simply Windows saying that it doesn't know why it shutdown.

While waiting for a reply, please monitor your temps with this free utility:  http://www.almico.com/sfdownload.php

 

 
Thanks for the reply!

 

Here are the two things you asked for.

 

 

Attached Files



#4 usasma

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Posted 01 November 2017 - 05:32 AM

2 ominous errors in Admin log file (that I can see):

 

Windows cannot access the file  for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program......

and

 

...Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc000001d....

The exception code means "Status Illegal Instruction"

 

So, I suspect either a hardware error first, but there's also a strong possibility of a software/OS error.
Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please finish ALL of the tests and let us know the results so we can move on from there.

I'll finish up the analysis later today or tomorrow AM as I'm running late for work right now.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 usasma

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Posted 01 November 2017 - 06:03 AM

Your UEFI/BIOS (version x) dates from October of 2017.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Other than that, there's not much of note in the reports.

In most cases, that means that a hardware problem is likely.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 fooflinger

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Posted 03 November 2017 - 01:30 PM

Just wanted to post back saying I solved the performance problem by disabling Intel Hyperthreading in the bios.



#7 usasma

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Posted 03 November 2017 - 05:28 PM

Glad to hear that you've fixed it.

Thanks for letting us know!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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