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Think I may be infected, need some help please


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6 replies to this topic

#1 bcolas

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Posted 30 October 2017 - 01:16 PM

Attached File  Addition.txt   50.01KB   3 downloadsAttached File  FRST.txt   101.11KB   3 downloads  My computer has been randomly turning off once or twice a day for the last 10 days or so and it doesn't feel overheated/fans sound like they're working. I think I'm infected, please help. 


Edited by bcolas, 30 October 2017 - 01:28 PM.


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#2 bcolas

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Posted 30 October 2017 - 07:16 PM

bump



#3 nasdaq

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Posted 31 October 2017 - 09:14 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Remove this program in bold via the Control Panel > Programs > Programs and Features.
Yahoo Search Set (HKLM-x32\...\Yahoo! SearchSet) (Version: - Yahoo Inc.)
===

Press the Windows key + r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.

Please copy the entire contents of the code box below to a new file.
 
Start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

(Skype Technologies) C:\Program Files (x86)\Skype\Browser\SkypeBrowserHost.exe
(Skype Technologies) C:\Program Files (x86)\Skype\Browser\SkypeBrowserHost.exe
HKLM-x32\...\Run: [] => [X]
HKLM Group Policy restriction on software: %systemroot%\system32\mrt.exe <==== ATTENTION
CHR HKLM\SOFTWARE\Policies\Google: Restriction <==== ATTENTION
HKU\S-1-5-21-462009360-97338965-2606558335-1000\Software\Microsoft\Internet Explorer\Main,Search Page = hxxps://search.yahoo.com/yhs/search?type=avastbcl&hspart=avast&hsimp=yhs-001&p={searchTerms}
SearchScopes: HKLM-x32 -> DefaultScope {9CB96984-43C3-4D44-90EF-01466EFCF7BB} URL = hxxps://search.yahoo.com/yhs/search?type=avastbcl&hspart=avast&hsimp=yhs-001&p={searchTerms}
SearchScopes: HKLM-x32 -> {9CB96984-43C3-4D44-90EF-01466EFCF7BB} URL = hxxps://search.yahoo.com/yhs/search?type=avastbcl&hspart=avast&hsimp=yhs-001&p={searchTerms}
SearchScopes: HKU\S-1-5-21-462009360-97338965-2606558335-1000 -> {9CB96984-43C3-4D44-90EF-01466EFCF7BB} URL = hxxps://search.yahoo.com/yhs/search?type=avastbcl&hspart=avast&hsimp=yhs-001&p={searchTerms}
CHR HomePage: Default -> hxxp://www.search.ask.com/?gct=hp
CHR DefaultSearchURL: Default -> hxxp://www.search.ask.com/web?q={searchTerms}
CHR DefaultSearchKeyword: Default -> search.ask.com
CHR DefaultSuggestURL: Default -> hxxp://ssmsp.ask.com/query?sstype=prefix&li=ff&q={searchTerms}
DeleteKey: (BetterTTV) - C:\Users\Brandon\AppData\Local\Google\Chrome\User Data\Default\Extensions\ajopnjidmegmdimjlfnijceegpefgped
DeleteKey: Extension: (Chrome Media Router) - C:\Users\Brandon\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm
DeleteKey: HKLM-x32\...\Chrome\Extension: [eofcbnmajmjmplflapaojjnihcjkigck]
DeleteKey: HKLM-x32\...\Chrome\Extension: [gomekmidlodglbbmalcneegieacbdmki]
U3 idsvc; no ImagePath
CustomCLSID: HKU\S-1-5-21-462009360-97338965-2606558335-1000_Classes\CLSID\{005A3A96-BAC4-4B0A-94EA-C0CE100EA736}\localserver32 -> C:\Users\Brandon\AppData\Roaming\Dropbox\bin\Dropbox.exe /autoplay => No File
ShellIconOverlayIdentifiers: [DropboxExt1] -> {FB314ED9-A251-47B7-93E1-CDD82E34AF8B} =>  -> No File
ShellIconOverlayIdentifiers: [DropboxExt2] -> {FB314EDA-A251-47B7-93E1-CDD82E34AF8B} =>  -> No File
ShellIconOverlayIdentifiers: [DropboxExt3] -> {FB314EDB-A251-47B7-93E1-CDD82E34AF8B} =>  -> No File
ShellIconOverlayIdentifiers: [DropboxExt4] -> {FB314EDC-A251-47B7-93E1-CDD82E34AF8B} =>  -> No File
ContextMenuHandlers5: [igfxcui] -> {3AB1675A-CCFF-11D2-8B20-00A0C93CB1F4} =>  -> No File
Task: {4DB0C0D4-A451-494E-B488-565153568E01} - \Microsoft\Windows\Setup\GWXTriggers\OutOfIdle-5d -> No File <==== ATTENTION
Task: {5F7BA026-9083-413B-8376-939BC826924E} - \Microsoft\Windows\Setup\GWXTriggers\Logon-5d -> No File <==== ATTENTION
Task: {697F0F8B-45CF-45E2-A414-9C2D8A2473A4} - \Microsoft\Windows\Setup\GWXTriggers\Telemetry-4xd -> No File <==== ATTENTION
Task: {6D791E16-1EAC-4C66-825E-8461A6527542} - \Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent -> No File <==== ATTENTION
Task: {7128F82E-7AD6-4688-B553-A2E2D6E99E85} - \Microsoft\Windows\Setup\GWXTriggers\MachineUnlock-5d -> No File <==== ATTENTION
Task: {789ABD9C-91F0-411D-990A-78535FF1337F} - \Microsoft\Windows\Setup\gwx\refreshgwxconfig -> No File <==== ATTENTION
Task: {80838ACA-0620-4CBE-B2CE-C57645599DEF} - \Microsoft\Windows\Setup\gwx\refreshgwxcontent -> No File <==== ATTENTION
Task: {8FD8BB5A-BDE2-46EB-90BC-BD80D128C799} - \Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B -> No File <==== ATTENTION
Task: {98DDF767-A5BF-44B0-9BDB-E4F462911608} - \Microsoft\Windows\Setup\gwx\launchtrayprocess -> No File <==== ATTENTION
Task: {A1533DDE-2A27-4393-8D1C-B29A3DAE83E5} - \Microsoft\Windows\Setup\GWXTriggers\Time-5d -> No File <==== ATTENTION
Task: {F6C7A9AF-BA6B-46F9-9C89-1248A85F59EE} - \Microsoft\Windows\Setup\GWXTriggers\OutOfSleep-5d -> No File <==== ATTENTION

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Reset Chrome...
Open Google Chrome, click on menu icon google-chrome-setting-icon.png or the 3 vertical dots located right side top of the google chrome.
 
Click "Settings" then "Show advanced settings" at the bottom of the screen.
 
Click "Reset browser settings" button.
 
Restart Chrome.
===

Please let me know what problem persists with this computer.

#4 bcolas

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Posted 31 October 2017 - 10:58 AM

Thank you for the help, I'll let you know if the problem persists. Attached File  Fixlog.txt   12.89KB   2 downloads



#5 nasdaq

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Posted 31 October 2017 - 01:09 PM

Hi,

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/


https://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
Simple and easy ways to keep your computer safe and secure on the Internet.
===

#6 bcolas

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Posted 01 November 2017 - 11:44 AM

Sadlyy, the problem persists. My computer is still shutting off and last night, a new problem occurred. My monitor and keyboard turned off but the computer stayed on. I've attached new logs. Attached File  FRST.txt   55.88KB   0 downloadsAttached File  Addition.txt   48.27KB   1 downloads



#7 nasdaq

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Posted 07 November 2017 - 07:38 AM

Hi,

I apologize for this late reply.

Do you still need help?




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