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Numeric Keypad Malfunction for Hp Omen


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#1 Lokasenna2102

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Posted 30 October 2017 - 09:52 AM

I purchased an Hp Omen laptop about 3 months ago. I am very much pleased with the purchase, and the computer works wonderfully. However, recently the Numpad is no longer functioning properly. specifically, the keys which DO NOT work are 1, 2, 3, "ENTER", 7, 8, 9 and "+".

 

Every other key on the computer works just fine along with the back-lighting. This leads me to believe it is not a short, which is good. Yet, I cannot figure out whereabouts I would perhaps find a driver or other means to returning functionality to my keyboard.

 

As an avid, AutoCad user, this is an increasingly frustrating issue.

 

Thank you!   - Loki



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#2 coxchris

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Posted 30 October 2017 - 10:42 AM

Hi and Welcome to Bleeping Computer

 

So the Numpad "keys" are not working but the whole keyboard is functioning properly.

 

This is a mechanical issue it seems likely. Since this is a new computer it under HP warranty I would go that route but first Let try CAN of Air to clear any debris between the Numpum keys Underneath the keyboard there is a sensor net with spaces for the keycaps. Often times there something inhibiting the pressing the keycaps that when push the computer can't find it.

 

See if the can of air helps first.


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#3 Lokasenna2102

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Posted 02 November 2017 - 09:45 AM

Thank you. I tired this, however it did not resolve my issue. I dismantled the computer carefully from behind and blew air into every crevice I could find as well as top-down under the keys. They still do not function.






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