Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

I'm Infected! please help! Ads


  • This topic is locked This topic is locked
6 replies to this topic

#1 Nyjal-

Nyjal-

  • Members
  • 48 posts
  • OFFLINE
  •  
  • Local time:08:22 AM

Posted 30 October 2017 - 06:47 AM

I installed a program but i didn't know there was a program called 

 

"Search Manager"

"Chromium"

"bytefence" 

:yahoo search"

comes with it

i quickly scanned with malwarebytes and they removed them removed all the chromium files and bytefence files

i just want to make sure im safe what do i do please guide me


Edited by Nyjal-, 30 October 2017 - 06:51 AM.


BC AdBot (Login to Remove)

 


#2 nasdaq

nasdaq

  • Malware Response Team
  • 40,197 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:08:22 PM

Posted 30 October 2017 - 09:12 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

:step1: Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

:step2: Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.
Click Attach this file.
Click the Add reply button.
===


Please post the logs.

Let me know what problems persists.
==============================

#3 Nyjal-

Nyjal-
  • Topic Starter

  • Members
  • 48 posts
  • OFFLINE
  •  
  • Local time:08:22 AM

Posted 30 October 2017 - 09:41 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

:step1: Please download AdwCleaner by Xplode onto your Desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

:step2: Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.
Click Attach this file.
Click the Add reply button.
===


Please post the logs.

Let me know what problems persists.
==============================

 

 

I'cant run adware cleaner. without running in compatibility mode.

 wPXqtX8.jpg

 

 

 

ANYWAY I'VE ATTACHED ALL 3 LOGS

Attached Files



#4 nasdaq

nasdaq

  • Malware Response Team
  • 40,197 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:08:22 PM

Posted 30 October 2017 - 12:36 PM

Hi,

Press the Windows key + r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.

Please copy the entire contents of the code box below to a new file.
 
Start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

FF HKU\S-1-5-21-1415395603-2619486847-3890213405-1001\...\SeaMonkey\Extensions: [mozilla_cc2@internetdownloadmanager.com] - C:\Program Files (x86)\Internet Download Manager\idmmzcc2.xpi => not found
CHR DefaultSearchURL: Default -> hxxp://srch.bar/{searchTerms}
CHR DefaultSearchKeyword: Default -> lp
CHR DefaultSuggestURL: Default -> hxxp://srch.bar/?s={searchTerms}
DeleteKey: HKLM\...\Chrome\Extension: [nahhmpbckpgdidfnmfkfgiflpjijilce] - hxxps://clients2.google.com/service/update2/crx
DeleteKey: HKLM\...\Chrome\Extension: [ngpampappnmepgilojfohadhhmbhlaek] - C:\Program Files (x86)\Internet Download Manager\IDMGCExt.crx <not found>
DeleteKey: HKLM-x32\...\Chrome\Extension: [nahhmpbckpgdidfnmfkfgiflpjijilce] - hxxps://clients2.google.com/service/update2/crx
CustomCLSID: HKU\S-1-5-21-1415395603-2619486847-3890213405-1001_Classes\CLSID\{0E270DAA-1BE6-48F2-AC49-170F5F5A3E94}

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Right click on the Adwclear .exe program and run the application as an Administrator.

Please let me know what problem persists with this computer.

#5 Nyjal-

Nyjal-
  • Topic Starter

  • Members
  • 48 posts
  • OFFLINE
  •  
  • Local time:08:22 AM

Posted 30 October 2017 - 07:50 PM

Hi,

Press the Windows key + r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.

Please copy the entire contents of the code box below to a new file.
 

Start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

FF HKU\S-1-5-21-1415395603-2619486847-3890213405-1001\...\SeaMonkey\Extensions: [mozilla_cc2@internetdownloadmanager.com] - C:\Program Files (x86)\Internet Download Manager\idmmzcc2.xpi => not found
CHR DefaultSearchURL: Default -> hxxp://srch.bar/{searchTerms}
CHR DefaultSearchKeyword: Default -> lp
CHR DefaultSuggestURL: Default -> hxxp://srch.bar/?s={searchTerms}
DeleteKey: HKLM\...\Chrome\Extension: [nahhmpbckpgdidfnmfkfgiflpjijilce] - hxxps://clients2.google.com/service/update2/crx
DeleteKey: HKLM\...\Chrome\Extension: [ngpampappnmepgilojfohadhhmbhlaek] - C:\Program Files (x86)\Internet Download Manager\IDMGCExt.crx <not found>
DeleteKey: HKLM-x32\...\Chrome\Extension: [nahhmpbckpgdidfnmfkfgiflpjijilce] - hxxps://clients2.google.com/service/update2/crx
CustomCLSID: HKU\S-1-5-21-1415395603-2619486847-3890213405-1001_Classes\CLSID\{0E270DAA-1BE6-48F2-AC49-170F5F5A3E94}

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Right click on the Adwclear .exe program and run the application as an Administrator.

Please let me know what problem persists with this computer.

 

it keeps coming back https://i.imgur.com/NgcfMv1.jpg

 

i deleted all the folder in the extensions. i dont know it will fix it . but some files could not remove key and and could not locate omg im scared please help! :(

a folder keeps appearing names "pkedcjkdefgpdelpbcmbmeomcjbeemfm" in the extensions i don't know if thats the culprit

 

 

Fix result of Farbar Recovery Scan Tool (x64) Version: 26-10-2017
Ran by Daniel (31-10-2017 08:45:58) Run:3
Running from C:\Users\Daniel\Desktop\asd
Loaded Profiles: Daniel (Available Profiles: Daniel)
Boot Mode: Normal
==============================================
 
fixlist content:
*****************
Start
 
CreateRestorePoint:
EmptyTemp:
CloseProcesses:
 
FF HKU\S-1-5-21-1415395603-2619486847-3890213405-1001\...\SeaMonkey\Extensions: [mozilla_cc2@internetdownloadmanager.com] - C:\Program Files (x86)\Internet Download Manager\idmmzcc2.xpi => not found
CHR DefaultSearchURL: Default -> hxxp://srch.bar/{searchTerms}
CHR DefaultSearchKeyword: Default -> lp
CHR DefaultSuggestURL: Default -> hxxp://srch.bar/?s={searchTerms}
DeleteKey: HKLM\...\Chrome\Extension: [nahhmpbckpgdidfnmfkfgiflpjijilce] - hxxps://clients2.google.com/service/update2/crx
DeleteKey: HKLM\...\Chrome\Extension: [ngpampappnmepgilojfohadhhmbhlaek] - C:\Program Files (x86)\Internet Download Manager\IDMGCExt.crx <not found>
DeleteKey: HKLM-x32\...\Chrome\Extension: [nahhmpbckpgdidfnmfkfgiflpjijilce] - hxxps://clients2.google.com/service/update2/crx
CustomCLSID: HKU\S-1-5-21-1415395603-2619486847-3890213405-1001_Classes\CLSID\{0E270DAA-1BE6-48F2-AC49-170F5F5A3E94}
 
End
*****************
 
Restore point was successfully created.
Processes closed successfully.
HKU\S-1-5-21-1415395603-2619486847-3890213405-1001\Software\Mozilla\SeaMonkey\Extensions\\mozilla_cc2@internetdownloadmanager.com => value removed successfully
Chrome DefaultSearchURL => removed successfully
Chrome DefaultSearchKeyword => removed successfully
Chrome DefaultSuggestURL => removed successfully
HKLM\...\Chrome\Extension: [nahhmpbckpgdidfnmfkfgiflpjijilce] - hxxps://clients2.google.com/service/update2/crx => key not found. 
HKLM\...\Chrome\Extension: [ngpampappnmepgilojfohadhhmbhlaek] - C:\Program Files (x86)\Internet Download Manager\IDMGCExt.crx <not found> => key not found. 
HKLM-x32\...\Chrome\Extension: [nahhmpbckpgdidfnmfkfgiflpjijilce] - hxxps://clients2.google.com/service/update2/crx => could not remove key. ErrorCode1: 0xC000003A
CustomCLSID: HKU\S-1-5-21-1415395603-2619486847-3890213405-1001_Classes\CLSID\{0E270DAA-1BE6-48F2-AC49-170F5F5A3E94} => could not remove key. ErrorCode1: 0xC000003A
 
=========== EmptyTemp: ==========
 
BITS transfer queue => 7888896 B
DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 7675589 B
Java, Flash, Steam htmlcache => 107636602 B
Windows/system/drivers => 296504 B
Edge => 0 B
Chrome => 425315281 B
Firefox => 0 B
Opera => 0 B
 
Temp, IE cache, history, cookies, recent:
Default => 0 B
Users => 0 B
ProgramData => 0 B
Public => 0 B
systemprofile => 0 B
systemprofile32 => 0 B
LocalService => 0 B
NetworkService => 0 B
Daniel => 67429 B
 
RecycleBin => 757 B
EmptyTemp: => 523.5 MB temporary data Removed.
 
================================
 
 
The system needed a reboot.
 
==== End of Fixlog 08:46:11 ====

Edited by Nyjal-, 30 October 2017 - 08:05 PM.


#6 Nyjal-

Nyjal-
  • Topic Starter

  • Members
  • 48 posts
  • OFFLINE
  •  
  • Local time:08:22 AM

Posted 30 October 2017 - 08:25 PM

gOmGuBi.jpg



#7 nasdaq

nasdaq

  • Malware Response Team
  • 40,197 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:08:22 PM

Posted 31 October 2017 - 08:42 AM


Hi,

a folder keeps appearing names "pkedcjkdefgpdelpbcmbmeomcjbeemfm" in the extensions i don't know if thats the culprit


https://forums.malwarebytes.com/topic/186965-removal-instructions-for-youndoo-elex/
Run the latest version of Malwarebytes and remove everything that will be identified.

If Malwarebytes does not run on this computer remove it from Chrome.
===

I just find out that you are also being help here.
https://forums.malwarebytes.com/topic/213684-im-infected-please-help-ads/

The helper has given you a clean health. I'm closing this topic.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users