Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

cannot open link


  • Please log in to reply
11 replies to this topic

#1 catsears

catsears

  • Members
  • 26 posts
  • OFFLINE
  •  

Posted 29 October 2017 - 01:37 PM

win7 OS; when I click on a link from within a message, website etc, it will NOT open in anything (once in awhile I can open in "incognito" mode; sometimes it wont open in it or doesnt give me the option.  I have tried turning off extensions; turning off blockers, resetting all settings to default, nothing!!!

 

its really aggravating; can anyone give me ideas as to why its doing this?  just got the computer back from repair (they reinstalled OS system), I havent even reinstalled all my backups yet; it was doing this before repair also.

 

thanks for any suggestions!



BC AdBot (Login to Remove)

 


m

#2 Chris Cosgrove

Chris Cosgrove

  • Moderator
  • 5,596 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Scotland
  • Local time:07:26 AM

Posted 29 October 2017 - 05:50 PM

Does this happen in only one browser ?  Or do you only have Internet Explorer installed ?

 

If you only have the one browser installed try installing a second, either Firefox - mozilla.com - or Chrome - google .com - and see if it happens in them. This will help separate out a browser problem, an internet problem or an OS problem.

 

Post back.

 

Chris Cosgrove



#3 catsears

catsears
  • Topic Starter

  • Members
  • 26 posts
  • OFFLINE
  •  

Posted 29 October 2017 - 06:47 PM

nope, in any browser; I use chrome most of the time (occasionally firefox) but never ie



#4 catsears

catsears
  • Topic Starter

  • Members
  • 26 posts
  • OFFLINE
  •  

Posted 31 October 2017 - 06:46 AM

no one has any ideas why I cant open a link?  as stated, it happens in any browser.....turned off all extensions, blockers, tried it without virus/malware extensions, etc.  still nothing....I click on the link...it blinks, and will either stay on current page, or bring up a "blank tab".



#5 Chris Cosgrove

Chris Cosgrove

  • Moderator
  • 5,596 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Scotland
  • Local time:07:26 AM

Posted 31 October 2017 - 06:58 PM

I get home very late on a Monday evening and I felt I didn't have the time to give your problem adequate consideration.

 

My primary email system routinely disables links in emails then gives you the option to enable them - a useful security measure - but I have never come across this in other web-sites that I might routinely visit. Links normally just work. Occasionaly I come across one that doesn't and on the odd occasion I have come across links that don't take you where they should, but normally they do do something.

 

I am not convinced that it is a browser problem but I suggest that you completely uninstall one of your normal browsers completely - Firefox ? since you use it less - and use the Revo installer to ensure that all traces have been removed. If you don't have the Revo installer it is a free download from here -

 

https://www.bleepingcomputer.com/download/revo-uninstaller/

 

Then re-install Firefox and see if the problem still happens in Firefox. If links works properly then do the same for Chrome. If it doesn't, post back.

 

Chris Cosgrove



#6 catsears

catsears
  • Topic Starter

  • Members
  • 26 posts
  • OFFLINE
  •  

Posted 01 November 2017 - 06:29 AM

ok did as you suggested, its still not opening links inside a site.  anything else?  sorry didnt mean to imply no one helping...you guys always help me and its greatly appreciated.  just wasnt sure anyone was there.  Y'all are the only ones I can turn to and trust!!!



#7 Chris Cosgrove

Chris Cosgrove

  • Moderator
  • 5,596 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Scotland
  • Local time:07:26 AM

Posted 01 November 2017 - 06:25 PM

Given that this was happening in two browsers it was always something of a long shot. That leaves a choice between your internet connection and an OS problem. If you could get a friend to come round with their laptop or a tablet and try connecting to your internet this would be helpful. If their laptop suddenly has the same problem then it is an internet problem, either your router or your connection. Of course if they have no problems then it is your computer !

 

Also it would be very easy to run the System File Checker on your computer, this fixes, or tries to fix, faulty or damaged Windows files. Since you are runninng Win 7 click 'Start - All programs - Accessories'. There you will see 'Command prompt', RIGHT click on this and choose 'Open as Administrator'. A black window with white text will appear with a blinking underscore, this is the insertion point. Type 'SFC /SCANNOW' then press enter. Do not include the ' ', note there is a space between SFC and /SCANNOW and it is not case sensitive. It will start to run when you press enter and can take quite a while, an hour is not unusual but do not interrupt it until it has finished. When it has finished it will produce a report on screen which will say one of three things (in translation)

 

(1) No problems found

(2) Problems found and fixed

(3) Problems found and NOT fixed

 

There is also the possibility it may not complete. Post back and let us know how you get on.

 

Chris Cosgrove



#8 catsears

catsears
  • Topic Starter

  • Members
  • 26 posts
  • OFFLINE
  •  

Posted 02 November 2017 - 07:51 AM

ok chris, did as stated above...here's the result:  windows resource protection found corrupt files - unable to fix some.

 

CBS.Log windir\Logs\CBS\CBS.Log

 

not real savvy on this stuff...what else do I need to do?  not sure where to go from here....thanks!



#9 Chris Cosgrove

Chris Cosgrove

  • Moderator
  • 5,596 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Scotland
  • Local time:07:26 AM

Posted 02 November 2017 - 06:41 PM

This is starting to get above my pay-grade !  Do you have a Win 7 installation disc ?  If you do it would be possible to do a repair install - one that would leave your files and data untouched. If you have a disc I can tell you how to do it.

 

If you don't have a disc I will see if I can get someone with more specialist knowledge to look at your problem. What I don't want to do is get into a 'try this, try that' scenario hoping that sooner or later something will work. Eventually something would but we could both be very tired of it by the time it happened.

 

Chris Cosgrove

 

Additional info :-  See #2 by Sikntired in this topic -

 

https://www.bleepingcomputer.com/forums/t/661796/sfc-sancannow-find-corrupted-files-but-can-not-open-cbs-documentos/

 

Might be worth trying SFC at least one more time.

 

CC


Edited by Chris Cosgrove, 02 November 2017 - 06:59 PM.


#10 catsears

catsears
  • Topic Starter

  • Members
  • 26 posts
  • OFFLINE
  •  

Posted 07 November 2017 - 09:21 PM

thanks Chris, for your help.  problem hasnt changed....dont have installation disk..anything else?  take care



#11 Chris Cosgrove

Chris Cosgrove

  • Moderator
  • 5,596 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Scotland
  • Local time:07:26 AM

Posted 08 November 2017 - 05:39 PM

OK, let me get a second opinion on this.

 

Meanwhile, you said '"you just got it back from repair". What was the problem that caused you to take it in in the first place ?  If it was anything related to this browser  and link problem is it worth your while considering taking it back and saying 'You didn't fix it.' ?  Always possible you don't trust that repair shop any more !

 

Chris Cosgrove



#12 JohnC_21

JohnC_21

  • Members
  • 20,537 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:26 AM

Posted 08 November 2017 - 06:53 PM

I'm not sure this will fix the problem but go to the below page and download the HTM/HTML registry fix. Follow the instructions on the page.

 

http://www.winhelponline.com/blog/file-asso-fixes-for-windows-7/

 

Create a restore point first.

 

If the association fix does not work then run the batch file on this page. It will fix the ability to open links in IE which should work for your other browsers.

 

You can get an iso of your version of Windows 7 by using this tool. If you have a OEM computer like HP or Dell and it is Home then select COEM from the list. Burn the iso to DVD by right clicking the iso file and selecting Burn Disk Image.

 

When launching the program select No for using Resources. This is something new. Also your AV make detect it as malware but it's a false positive.

 

Edit: Please do the following first. Download Advanced Tokens Manager. Unzip to the desktop. Run the program and click the Activation Backup button. Make a note of the key found. Write this down. When the backup is completed the button will change to Activation Restore. Copy the unzipped folder to a flash drive. This program will allow you to reactivate Windows 7 on a clean install.


Edited by JohnC_21, 08 November 2017 - 07:03 PM.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users