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AVAST freeze

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3 replies to this topic

#1 Muda


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  • Local time:11:40 PM

Posted 29 October 2017 - 01:45 AM

Good day,on two separate full scans I've had AVAST freeze my computer.  I would like to verify whether this is symptom of a possible infection or a one off issue. 



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#2 nasdaq


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Posted 29 October 2017 - 09:01 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.

Press the Windows key + r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.

Please copy the entire contents of the code box below to a new file.


HKLM\SOFTWARE\Policies\Microsoft\Windows Defender: Restriction <==== ATTENTION
HKU\S-1-5-21-3291635418-2065586028-1676591033-1000\...\MountPoints2: {24c14f37-06ad-11e6-a1c8-d43d7eb33e50} - V:\Autorun.exe
HKU\S-1-5-21-3291635418-2065586028-1676591033-1000\...\MountPoints2: {d105cda8-f7c0-11e2-b843-d43d7eb33e50} - F:\LaunchU3.exe -a
GroupPolicy: Restriction <==== ATTENTION
Toolbar: HKLM - No Name - {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} -  No File
Toolbar: HKLM - No Name - {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} -  No File
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} -  No File
S3 NvStreamNetworkSvc; "C:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamNetworkService.exe" [X]
S2 NvStreamSvc; "C:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamService.exe" [X]
S3 EagleX64; \??\C:\Windows\system32\drivers\EagleX64.sys [X]
S3 MSICDSetup; \??\E:\CDriver64.sys [X]
S3 NTIOLib_1_0_C; \??\E:\NTIOLib_X64.sys [X]
S3 Synth3dVsc; System32\drivers\synth3dvsc.sys [X]
S3 tsusbhub; system32\drivers\tsusbhub.sys [X]
S3 VGPU; System32\drivers\rdvgkmd.sys [X]
Task: {3EAF44F9-2B20-49AC-8CF6-9B33855BFC6C} - System32\Tasks\{9737CE8E-1A3D-4C7D-83AA-FC7C5A04B884} => C:\Windows\system32\pcalua.exe -a C:\Users\Jonathan\AppData\Local\Temp\jre-8u91-windows-au.exe -d C:\Windows\SysWOW64 -c /installmethod=jau FAMILYUPGRADE=1 <==== ATTENTION

cmd: ipconfig /flushdns
cmd: IPCONFIG /release
cmd: IPCONFIG /renew
CMD: netsh advfirewall reset
CMD: netsh advfirewall set allprofiles state ON
CMD: netsh winsock reset catalog
CMD: netsh int ip reset c:\resetlog.txt
CMD: netsh int ipv4 reset
CMD: netsh int ipv6 reset
CMD: bitsadmin /reset /allusers

Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.

Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.

You can manually check your present version and update as recommended. (You need to check with Internet Explorer) <- Important.

Be careful not to install malware posing as Java update!
Important read this blog.

Quoted from the page.
"In light of the recent events surrounding Java, users must seriously consider their use of Java. Do they really need it? If yes, make sure that users follow the steps we recommended and get the security update directly from the official oracle website." at:

How to disable Java in your browsers

If still present after these updates remove these old version(s) via the Control Panel > Programs > Programs and Features.
Java 8 Update 141 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180141F0}) (Version: 8.0.1410.15 - Oracle Corporation)
Java 8 Update 144 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180144F0}) (Version: 8.0.1440.1 - Oracle Corporation)

Please let me know what problem persists with this computer.

#3 Muda

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Posted 29 October 2017 - 09:24 AM

Thanks for the prompt reply,I've removed the outdated Java updates.


I haven't come across any problems with Avast and will be running some security scans in the meantime. 

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#4 nasdaq


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Posted 29 October 2017 - 10:14 AM


If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.

Simple and easy ways to keep your computer safe and secure on the Internet.

In case you need to return I will leave this topic open for 6 days.

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