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Can't connect to the internet Wi-Fi after using adware cleaner


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#1 Mistergreg

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Posted 28 October 2017 - 04:34 PM

Hello everyone, how is it going?
Anyway, every once in a while I use adware cleaner to make sure that my PC doesn't have any malware/spyware , or just junk in it. However this time it disabled my internet connection and I can't seem to restore it, I've already reseted winsock on a friendly advice, but it did nothing and I was hoping to get the help of someone more experienced than me. I've already ran a scanning tool and the results are attached.

Edit: I'm sorry, I know some of it is in Spanish, I hope is not a problem :(

Attached Files

  • Attached File  MTB.txt   44.21KB   6 downloads

Edited by Mistergreg, 28 October 2017 - 05:31 PM.


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#2 jenae

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Posted 28 October 2017 - 08:24 PM

Hi, welcome to the forums, I don't read Spanish, however it appears you have two network adapters, Ethernet and WiFi , both show as disabled. Press the win + r keys together in the run box type:-  devmgmt.msc (press ok) 

 

Device manager will open, navigate to your network adapters, right click and select uninstall. Restart computer and windows will reinstall the devices, check internet then.

 

Malwarebytes AdwareCleaner is usually pretty safe, although you should always explore what it finds and wants to remove, I don't suppose you kept a copy of the Log it produces.



#3 Mistergreg

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Posted 29 October 2017 - 05:37 AM

OK, thank you. That actually did it.






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