Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows Explorer stopped working video hardware problem maybe


  • Please log in to reply
8 replies to this topic

#1 woopie

woopie

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:12:17 AM

Posted 28 October 2017 - 04:18 PM

Hi.

 

My problem is about windows explorer.exe which is possibly because of my video card.

 

First. two days ago, when I woke up, it seems that my CPU was bumped by someone because the things i left there has been scattered around it. Well, the CPU wont turn on.. so, I thought power is the problem.. so I removed the power supply from my CD ROM... thereafter, CPU has been operable but I noticed, it was significantly slow..

 

Second. suddenly, the windows explorer stopped working prompt always pops up.. I had this problem before so I removed my video card driver and installed it back. problem still persists.. I checked the Action Center what could have been the problem... indeed, a few days ago, there was a video hardware error.. here:

 

Description
A problem with your video hardware caused Windows to stop working correctly.
 
Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
 
Extra information about the problem
BCCode: 117
BCP1: C68BD008
BCP2: 949076D4
BCP3: 00000000
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Bucket ID: 0x117_Tdr:2_IMAGE_nvlddmkm.sys
Server information: 4c7cc05f-2768-4a91-a28b-047cabef6510
 
I tracked a few days back further, and found that NVIDIA Streamer User Agent has always been stopped working.
 
a sample:
 
Problem signature
Problem Event Name: InPageError
Error Status Code: c000009c
Faulting Media Type: 00000003
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
 
Extra information about the problem
Bucket ID: 470146

 

It turns out that, a software problem existed even before the said accident of "someone bumped my CPU" has transpired, tho i do not take out the possibility of a hardware problem..

 

Third, I installed Unigine Heaven Benchmark tool but i dont know what Im doing.. however, I noticed when it was playing that, the frame is stuttering throughout the video.

 

Fourth, I noticed in my task manager something fishy about the command lines of my running programs.. I attached a screenshot below..

 

Please help me, my computer is so slow now.. and when I start it, windows explorer always stops  working. sad.

 

dota2 always crashes.

 

 

P.S. im writing this topic using the computer to be diagnosed. 

Attached Files


Edited by woopie, 28 October 2017 - 04:32 PM.


BC AdBot (Login to Remove)

 


#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,089 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:12:17 PM

Posted 29 October 2017 - 07:39 PM

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504
The Event ID 41 error is simply Windows saying that it doesn't know why it shutdown.

While waiting for a reply, please monitor your temps with this free utility:  http://www.almico.com/sfdownload.php


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 woopie

woopie
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:12:17 AM

Posted 30 October 2017 - 07:53 AM

hello sir, i just read your reply. will do this and fetch u back the results. thanks sir



#4 woopie

woopie
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:12:17 AM

Posted 30 October 2017 - 07:56 AM

by the way sir... i noticed that my streaming buffer longer than usual to the point that it wont buffer anymore..

 

 

also,

 

the size in some of my files shows significantly different information as when I hover the mouse over it, it shows a

significantly lower size than when I check it in its properties..

 

e.g.   when I hover its 4.8mb but when i check the properties its 7mb



#5 woopie

woopie
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:12:17 AM

Posted 30 October 2017 - 10:13 AM

sir do i need to run the hardware diagnostic ? im scared. website says that it might break my HDD or am i just doubtful


Report Set #1 done sir

 

https://www.bleepingcomputer.com/forums/t/661503/bsod-posting-for-report-collection-attn-usasma/



#6 woopie

woopie
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:12:17 AM

Posted 30 October 2017 - 10:18 AM

Report Set #2 done sir

 

 

Attached Files



#7 woopie

woopie
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:12:17 AM

Posted 30 October 2017 - 10:29 AM

i dont quite get what im doing but here is how i monitored the temperature using speedfan

 

 

Attached File  speedfan.png   527.57KB   0 downloads


Edited by woopie, 30 October 2017 - 10:31 AM.


#8 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,089 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:12:17 PM

Posted 31 October 2017 - 07:05 AM

Please don't start other topics - it confuses those who are following this one.

 

The STOP 0x117 is a Video TDR error.

I'd suggest following the steps here:  http://www.carrona.org/VideoTDR.html

 

Your UEFI/BIOS (version 0303) dates from 2010.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

 

Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Less than 7 gB free on your C: drive.  I'd strongly suggest posting over in the Windows 7 forums for more expert advice on this OS.

Low free space can cause errors and BSOD's

 

Other than that, I'm about out of ideas here.

If problems continue - please post over in the Internal Hardware forums:    http://www.bleepingcomputer.com/forums/f/7/internal-hardware/ 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 woopie

woopie
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:12:17 AM

Posted 31 October 2017 - 07:41 AM

thanks man much appreciated :)






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users