Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


Extremely Slow Browser loading & Page opening, & some Windows Tasks

  • This topic is locked This topic is locked
2 replies to this topic

#1 mhas12


  • Members
  • 1 posts
  • Local time:06:17 AM

Posted 28 October 2017 - 04:03 PM

Attached File  ComboFix.txt   14.9KB   3 downloadsAttached File  ComboFix.txt   14.9KB   3 downloadsHello everyone, 


Hope everyone of you is fine. My computer system is DELL laptop windows 7 ultimate x64 with 4GB RAM, 128 GB graphics card and model is N5110i


So it has been happening for quite a while and ever since it started happening, i mistook the issue to have to do something with the computer RAM since my Laptop 's pretty old one and i thought maybe the RAM has given way and that's why the computer is lagging, and it took quite a few seconds , almost as much as sometimes 15-20 seconds when i tried opening a new tab in google chrome browser.


But, before any of this had started occurring, my laptop had a technical malfunction one day, where the blue screen appeared and then when i tried restarting it, it would not start. I pressed the power button and tried numerous times, but within 2-3 seconds of having started, it would shut off. At that point i thought, maybe the issue is RAM related, and maybe the RAM is burnt off or something and since i did not know where the problem could be, well a repair lab seemed like an inevitable option. 


I took the PC to a technician, and all he basically ended up doing was reconnect a few things, i think (sorry i don't remember the details, and also i was not there when it was being carried out) cleaning , and fixing the laptop's heating conduit/conductor cream but HE told me that there was nothing wrong with the RAM of the computer. Now the issue of delayed loading in PC tasks and in browser opening started to appear after i had brought the PC back from its service. I thought maybe the Issue is RAM related after all, but after 2 weeks, the issue of delayed loading were becoming more frequent and became pretty much annoying. Sometimes, even when i had a few of the tabs opened and i returned back to those tabs, then they would be completely blank, as if the computer somehow flushed it out of its memory and was keeping the record in hard disk somewhere and took sometime to display the result of that tab. Even searching something on youtube search bar would halt the PC.  


Frustrated, :( , i looked towards using the ComboFix because i already had the Symantec Endpoint Protection installed but I wanted to give it a try anyhow. And Voila, my PC has returned to normal operation again right after i restarted it by running the ComboFix. 

The log file is attached, and my suspicion is that the Technician had somehow intentionally or unintenionally ended up infecting my computer with a malware, that even evaded its detection from my "Updated" Symantec Endpoint Protection Anti Virus.  :)

I have attached the report, and I do hope you find something that would let other people know , what kind of malware they might have to deal with. Please let me know if I would need do more to rid my PC of any lingering issues. 


Edited by mhas12, 28 October 2017 - 04:04 PM.

BC AdBot (Login to Remove)


#2 HelpBot


    Bleepin' Binary Bot

  • Bots
  • 12,740 posts
  • Gender:Male
  • Local time:09:17 PM

Posted 02 November 2017 - 04:05 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:


step1.gif In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> https://www.bleepingcomputer.com/logreply/661383 <<< CLICK THIS LINK

If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.


step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new FRST log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.


We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download FRST by Farbar from the following link if you no longer have it available and save it to your destop.

    FRST Download Link

  • When you go to the above page, there will be 32-bit and 64-bit downloads available. Please click on the appropriate one for your version of Windows. If you are unsure as to whether your Windows is 32-bit or 64-bit, please see this tutorial.
  • Double click on the FRST icon and allow it to run.
  • Agree to the usage agreement and FRST will open. Do not make any changes and click on the Scan button.
  • Notepad will open with the results.
  • Post the new logs as explained in the prep guide.
  • Close the program window, and delete the program from your desktop.

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 HelpBot


    Bleepin' Binary Bot

  • Bots
  • 12,740 posts
  • Gender:Male
  • Local time:09:17 PM

Posted 07 November 2017 - 05:10 PM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

Thank you for using Bleeping Computer, and have a great day!

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users