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PC Freeze and Shutdown


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#1 Chokachilds

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Posted 27 October 2017 - 08:23 PM

Hey there,

 

I'm coming from this thread: https://www.bleepingcomputer.com/forums/t/660828/pc-is-freezing-when-im-playing-games-and-watching-stream-on-side-dual-monitor/

 

However, I experienced a different symptom compared to the freezing that happened to me 2 days after the mentioned post. 

 

I created a new thread on Tom's Hardware concerning my new issue: http://www.tomshardware.com/forum/id-3552431/shut-unable-turn-minutes-turned-hour-problem.html#20316307

The issue from above prompted me to run the BSOD troubleshoot. Attached is the .zip file and below is my speccy snapshot. If there's anything else that I can do, it'd be appreciated. Thanks. 

 

I've already run a memtest86 from the first thread above and it passed all 4 tests without errors. 

 

Using Samsung Magician, it stated that my SSD was in good condition. 

 

http://speccy.piriform.com/results/saxQR8bywEq4svXuyVUDIiZ

Attached Files


Edited by Chokachilds, 27 October 2017 - 08:45 PM.


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#2 Chokachilds

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Posted 27 October 2017 - 08:45 PM

Sorry, I forgot about the EventViewer file. Attached is the Administrative events .zip

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#3 Chokachilds

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Posted 28 October 2017 - 08:54 PM

Bump



#4 Chokachilds

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Posted 29 October 2017 - 05:45 PM

My PC froze again. Unrelated to the shutdown, moreso my initial issue. THis happened while I was watching a stream. Attached is the 2nd .zip

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#5 usasma

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Posted 29 October 2017 - 07:37 PM

Please PM a moderator and have them merge your topics.

If there's a need to split into more than one topic, one of the analysts will suggest it.  Otherwise it's best to keep the problem(s) in one topic so that you don't end up waiting for several days to get a response.

 

Also, while posting to this topic, I may miss things that were from the other topic - and that may make it take longer to help with your issues.

 

I have no problem with you posting at other forums, but would appreciate you letting us know what you have done as a result of their suggestions.  Nothing real long and involved, just a quick note.  If we need more info, we'll ask for it.

 

There is no need to bump your topic in the BSOD forums - there's only a few helpers that work here, and we can easily follow the posts.  It's just that we don't have enough time to get to all of the posts promptly all of the time.

 

What is the make/model/wattage and age of your Power Supply?
The purpose of this question is to get you to evaluate your PSU.
- PSU's tend to get less efficient with age
- adding components over time may decrease the ability of the PSU to support the entire system (Maybe remove some stuff to see if that helps?)
- while you can measure the output of a PSU with a multimeter, the readings may change dramatically when the PSU is put under load.  PSU testing instructions (by dc3) here:  https://www.bleepingcomputer.com/forums/t/654994/pc-is-crashingfreezing-up-multiple-times-daily/page-2#entry4341756
- there's a free PSU test in the OCCT program at http://www.ocbase.com/

Your UEFI/BIOS (version x) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

The Admin logfile doesn't show any patterns (that I can see) just before the unexpected shutdowns.
Most often this is a sign of a hardware problem.

Please run ALL of these free hardware diagnostics (the Video2 tests from OCBase also contain a PSU test):  http://www.carrona.org/hwdiag.html

 

Good luck!


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