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Event 41 mystery. Narrowing down reasons, still confused


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#1 gr34td3str0y3r

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Posted 27 October 2017 - 06:40 PM

So I am having powerdown issues (event 41) and they are happening at VERY specific moments. This never happened until I got my 1080ti. I have a Corsair HX750i and which is only 16 months old. My system never uses more than 400-450 watts peak. 

 

So I have run through all the standard event 41 troubleshooting. Updated drivers. Deleted audio drivers that I am not using. Temps? My PC and GPU and PSU run colder than antarctica. CPU peaks around 60 (water cooled). Ram doesn't break 40. GPU hardly breaks 50 or 60. I turned the OC off on my GPU. (My CPU [6700k] is overclocked but its been OCed since the day I installed it with zero problems) 

 

I have played 500 hours+ of games and VR on my 1080ti and only get event 41 in two instances. Battlefield 4 and Destiny 2. I could play BF1 just fine, the newer and far more demanding Battlefield game. I just gave up on BF4. It would Event 41 ten minutes in no matter what. VR and a half a dozen other games. Zero problems at all. 

 

Destiny 2 is a different story and I am determined to play this game. I am playing this game at 60fps and 4k. With most setting turned to max. I started getting power downs at VERY specific moments in the game. When I teleported off my ship onto a planet. So strange to have such a specific moment to cause the system to crash. This is why I don't suspect the PSU. 

 

I found a couple other areas that moment I try to cross the threshold into a certain room the computer shuts down. 

 

So this is where it gets strange if I knock the setting down to 1080p 30pfs and medium, no crash. I can walk into the areas that caused my system to crash before. 

 

So my theory is something to do with some sort of rendering effect used when I teleport and in these rooms that causes the computer to crash. It could still be causing some weird voltage spike, driver error, or software error. 

 

I can post whatever info you need to help me further pinpoint this.

HWmontior and DXdiag results are attached. 

Attached Files



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#2 usasma

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Posted 29 October 2017 - 07:07 PM

Overclocking components increases wear on the components and any other components affected by the overclock (such as increased heat being near other components).

 

First, this probably isn't the best place for this sort of problem, but I can look at some reports to see if there's evidence there.

I'd suggest both the Internal Hardware forums here:    http://www.bleepingcomputer.com/forums/f/7/internal-hardware/ 

The Gaming forums here:  https://www.bleepingcomputer.com/forums/f/20/computer-gaming/

and the nVidia forums.

My suspicions are that the card is broken.  Newer video cards are so advanced that the standard video stress tests don't effectively test them - so the only effective test is trying another card.

 

Please make the system crash, then recover and immediately generate these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504
The Event ID 41 error is simply Windows saying that it doesn't know why it shutdown.

While waiting for a reply, please monitor your temps with this free utility:  http://www.almico.com/sfdownload.php


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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