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BSOD during games


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#1 Dotfix31415926

Dotfix31415926

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Posted 27 October 2017 - 03:16 PM

My laptop is crashing while playing games, since I installed CS:GO.

 

The screen freezes and is filled by about a fourth with small white squares. Sometimes the Laptop shuts down instantly, sometimes I see a BSOD message (behind the white squares) VIDEO_SCHEDULER_INTERNAL_ERROR and the screen starts flickering blue-green when it reaches 100%.

And once, only the game crashed and I was back on desktop.

 

I updated drivers over and over again. All of them, including fingerprint sensor...

 

What can I do next?

 

http://speccy.piriform.com/results/Fj47T2hlNEyeFIxbq4AIyL7

 

Attached File  SysnativeFileCollectionApp.zip   810.07KB   2 downloads


Edited by Dotfix31415926, 27 October 2017 - 03:18 PM.


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#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 29 October 2017 - 07:01 PM

First guess is that the video card is overheating.

Ensure that:

- you blow out all the vents with canned air (DO NOT use an air compressor or a vacuum, they can damage the components)

- ensure that you only use the laptop on a hard surface with the sides and back free of obstructions (for good air flow).

- if possible, use a laptop cooling pad to increase airflow into the case.

 

Your UEFI/BIOS (version 5.12) dates from 2017.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have 4 hard drives.  What is the make/model/wattage and age of your Power Supply?
The purpose of this question is to get you to evaluate your PSU.
- PSU's tend to get less efficient with age
- adding components over time may decrease the ability of the PSU to support the entire system (Maybe remove some stuff to see if that helps?)
- while you can measure the output of a PSU with a multimeter, the readings may change dramatically when the PSU is put under load.  PSU testing instructions (by dc3) here:  https://www.bleepingcomputer.com/forums/t/654994/pc-is-crashingfreezing-up-multiple-times-daily/page-2#entry4341756
- there's a free PSU test in the OCCT program at http://www.ocbase.com/

Errors in the WER section of the MSINFO32 report are also suggestive of a hardware problem (such as overheating).

Please monitor your temps with this free software:  https://www.hwinfo.com/

 

The lone memory dump is a STOP 0x119 (more info on that error here: 

Troubleshooting instructions for this sort of error are here:  http://www.carrona.org/VideoTDR.html

 

Please update these older drivers.  Links are provided in order to assist you with looking up the source of the drivers.  
If unable to find an update, please uninstall the program that is responsible for that driver.  

DO NOT manually delete/rename the driver as it may make the system unbootable!!!:

MBfilt64.sys                                  Thu Jul 30 23:40:32 2009 (4A7267B0)
Realtek HiDefinition Audio driver (file labelled as Creative Audio Driver) - Was found in the latest Win8 version available from Realtek on 07Sep2013 http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false
http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
 
intelppm.sys                                  Thu Sep 22 06:43:11 2011 (4E7B113F)
Intel Processor driver http://downloadcenter.intel.com/Default.aspx also at  
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
 
uim_vimx64.sys                                Thu Nov 22 07:08:04 2012 (50AE15A4)
Paragon Image Mounter (UIM) Plugin driver http://www.paragon-software.com/downloads/home/
http://www.carrona.org/drivers/driver.php?id=uim_vimx64.sys
 
SvThANSP.sys                                  Fri Oct 11 23:08:38 2013 (5258BD36)
Savitech Hotkey Driver None at http://www.savitech-ic.com/ [br]Must get from OEM.
http://www.carrona.org/drivers/driver.php?id=SvThANSP.sys
 
FPWinIo.sys                                   Tue Oct  7 05:42:57 2014 (5433B5A1)
Egis Technologies Biometric Scanners Requires registration at https://cis.egistech.com/[br]Get drivers from OEM
http://www.carrona.org/drivers/driver.php?id=FPWinIo.sys
 
XtuAcpiDriver.sys                             Thu Feb 26 07:51:57 2015 (54EF16ED)
Intel extreme tuning BIOS interface driver http://downloadcenter.intel.com/
http://www.carrona.org/drivers/driver.php?id=XtuAcpiDriver.sys
 
HWiNFO64A.SYS                                 Tue Mar 31 05:51:32 2015 (551A6E24)
HWiNFO32 Kernel Driver http://www.hwinfo.com/download32.html
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
 
iocbios2.sys                                  Thu May 28 16:42:10 2015 (55677DA2)
Intel Extreme Tuning Utility Performance Tuning Driver http://downloadcenter.intel.com/
http://www.carrona.org/drivers/driver.php?id=iocbios2.sys
 
ndisrfl.sys                                   Thu Jul  9 13:06:23 2015 (559EAA0F)
Intel Technology Access Filter Driver[br] http://downloadcenter.intel.com
http://www.carrona.org/drivers/driver.php?id=ndisrfl.sys
 
HKKbdFltr.sys                                 Tue Jul 21 23:36:56 2015 (55AF0FD8)
HotKey Keyboard Class Filter Service (Signed by Insyde Software) OEM only. None at www.insyde.com
http://www.carrona.org/drivers/driver.php?id=HKKbdFltr.sys
 
HKMouFltr.sys                                 Tue Jul 21 23:36:59 2015 (55AF0FDB)
HotKey Mouse Class Filter Service (Signed by Insyde Software) OEM. None at http://www.insyde.com
http://www.carrona.org/drivers/driver.php?id=HKMouFltr.sys

 

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Fri Oct 27 15:00:37.148 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\102717-8531-01.dmp]
Windows 10 Kernel Version 16299 MP (8 procs) Free x64
Built by: 16299.15.amd64fre.rs3_release.170928-1534
System Uptime:0 days 21:44:25.884
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :dxgmms2.sys ( dxgmms2+28a27 )
BugCheck 119, {5, ffffc801e83f5000, ffffc801e844b9e0, 130e0}
BugCheck Info: VIDEO_SCHEDULER_INTERNAL_ERROR (119)
Arguments:
Arg1: 0000000000000005, The subtype of the bugcheck:
Arg2: ffffc801e83f5000
Arg3: ffffc801e844b9e0
Arg4: 00000000000130e0
BUGCHECK_STR:  0x119
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: OLD_IMAGE_dxgmms2.sys
CPUID:        "Intel® Core™ i7-6700K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4008
  BIOS Version                  5.12
  BIOS Release Date             02/22/2017
  Manufacturer                  Notebook                        
  Product Name                  P870DM2_DM3                     
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri Oct 27 15:00:37.148 2017 (UTC - 4:00)**************************
MpKslf918fae0.sys                             Mon Feb 27 20:54:41 1989 (2409FBE1)
MBfilt64.sys                                  Thu Jul 30 23:40:32 2009 (4A7267B0)
intelppm.sys                                  Thu Sep 22 06:43:11 2011 (4E7B113F)
uim_vimx64.sys                                Thu Nov 22 07:08:04 2012 (50AE15A4)
SvThANSP.sys                                  Fri Oct 11 23:08:38 2013 (5258BD36)
FPWinIo.sys                                   Tue Oct  7 05:42:57 2014 (5433B5A1)
XtuAcpiDriver.sys                             Thu Feb 26 07:51:57 2015 (54EF16ED)
HWiNFO64A.SYS                                 Tue Mar 31 05:51:32 2015 (551A6E24)
iocbios2.sys                                  Thu May 28 16:42:10 2015 (55677DA2)
ndisrfl.sys                                   Thu Jul  9 13:06:23 2015 (559EAA0F)
HKKbdFltr.sys                                 Tue Jul 21 23:36:56 2015 (55AF0FD8)
HKMouFltr.sys                                 Tue Jul 21 23:36:59 2015 (55AF0FDB)
ICCWDT.sys                                    Sun Sep 20 03:59:19 2015 (55FE6757)
secnvme.sys                                   Thu Dec  8 02:32:27 2016 (58490C8B)
dump_secnvme.sys                              Thu Dec  8 02:32:27 2016 (58490C8B)
uimbus.sys                                    Wed Feb 15 02:29:34 2017 (58A4035E)
uimdevim.sys                                  Wed Feb 15 02:29:35 2017 (58A4035F)
SynTP.sys                                     Tue Feb 21 05:29:43 2017 (58AC1697)
Smb_driver_Intel.sys                          Tue Feb 21 05:30:28 2017 (58AC16C4)
Oculus_ViGEmBus.sys                           Fri Mar 24 17:40:37 2017 (58D59255)
TeeDriverW8x64.sys                            Tue Apr  4 03:02:36 2017 (58E3450C)
e2xw10x64.sys                                 Thu Apr 13 13:09:57 2017 (58EFB0E5)
RfeCo10X64.sys                                Wed May 17 00:13:40 2017 (591BCDF4)
iaStorA.sys                                   Tue Jun  6 12:27:18 2017 (5936D7E6)
RTKVHD64.sys                                  Wed Jun 14 01:58:31 2017 (5940D087)
ibtusb.sys                                    Wed Jun 21 16:11:32 2017 (594AD2F4)
Netwtw06.sys                                  Sun Jun 25 08:10:43 2017 (594FA843)
AirplaneModeHid.sys                           Tue Jun 27 22:34:41 2017 (595315C1)
rzpnk.sys                                     Sun Jul 16 15:12:07 2017 (596BBA87)
rzpmgrk.sys                                   Tue Jul 18 17:15:21 2017 (596E7A69)
nvhda64v.sys                                  Thu Sep 14 05:55:42 2017 (59BA521E)
nvvad64v.sys                                  Tue Sep 19 04:38:04 2017 (59C0D76C)
nvpciflt.sys                                  Thu Oct 12 15:21:37 2017 (59DFC0C1)
nvlddmkm.sys                                  Thu Oct 12 15:39:32 2017 (59DFC4F4)
BthHfAud.sys                                  Thu Jul 23 09:46:26 2020 (5F1994B2)
mssecflt.sys                                  Sat Mar 10 06:02:06 2035 (7A9D6CAE)
bthl2cap.sys                                  ***** Invalid 1983 Invalid 1983 Invalid
BthA2DP.sys                                   ***** Invalid 1985 Invalid 1985 Invalid


MpKslf918fae0.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=uim_vimx64.sys
http://www.carrona.org/drivers/driver.php?id=SvThANSP.sys
http://www.carrona.org/drivers/driver.php?id=FPWinIo.sys
http://www.carrona.org/drivers/driver.php?id=XtuAcpiDriver.sys
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=iocbios2.sys
http://www.carrona.org/drivers/driver.php?id=ndisrfl.sys
http://www.carrona.org/drivers/driver.php?id=HKKbdFltr.sys
http://www.carrona.org/drivers/driver.php?id=HKMouFltr.sys
http://www.carrona.org/drivers/driver.php?id=ICCWDT.sys
secnvme.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
dump_secnvme.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=uimbus.sys
uimdevim.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
Oculus_ViGEmBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=e2xw10x64.sys
RfeCo10X64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
Netwtw06.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=AirplaneModeHid.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=BthHfAud.sys
mssecflt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
bthl2cap.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=BthA2DP.sys


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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