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Malwarebytes detects and quarantines 7,000+ potential threats, but cannot delete


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#1 computration

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Posted 26 October 2017 - 07:52 PM

I recently ran Malwarebytes 3.2.2 on my computer running windows 8.1 and detected 7,076 threats. The program then successfully quarantined all 7,076 threats, but since the completion of the process I have not been able to delete the files. I first attempted to delete the quarantined files using the normal method in the program itself, but this seems to have no effect at all; when I hit "delete," a window pops up asking "Are you sure you want to delete this item?" but when I click "yes," the window simply closes and nothing changes in the quarantine window. I have tried doing this both with individual files and by selecting all of the files, but nothing works. I have also tried to delete the quarantined files straight out of "C:\ProgramData\Malwarebytes\MBAMService\Quarantine," but this also fails. Specifically,

1.) I select all files under "\Quarantine" and hit "delete."

2.) A window pops up, saying "You'll need administrator permission to delete this file." I check the box that says "Do this for all current items," then click "Continue."

3.) The recycling window then pops up but then progress is indicated at 0% for about 30 seconds, then another window pops up saying "File access denied," and also that I "need permission to perform this action" and "require permission from Administrators to make changes to this file." It also presents me with the option to "Try again" and to "Do this for all current items," both of which I select, but the same box continues to pop up until I press "Cancel" or "Skip," which does not solve my problem as the files remain in the Quarantine folder.

Please let me know your ideas for how I might delete the files in my Quarantine folder.



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#2 boopme

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Posted 27 October 2017 - 10:32 AM

Hello what is your Operating System?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 computration

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Posted 27 October 2017 - 08:02 PM

Thank you for the quick response. I am running Windows 8.1. However my situation has changed:

This morning, I woke my computer up to find that Malwarebytes had conducted another scan without my knowing. This time, it found 1 threat and quarantined it. When I opened the quarantine folder from the sidebar, I saw that there were still 7,000+ objects in there (presumably in addition to whatever single threat was found in the second scan). On a whim, I decided to attempt deleting the files again straight out of the program. I selected all, hit delete, hit Yes, I'm sure I want to delete the files, and VOILA - the files got deleted! This is after spending several hours yesterday failing to delete the quarantined files with a variety of methods. I performed another scan with malwarebytes and it found no threats. At this point, I am relieved that it appears that my problem has been solved, but am also concerned that malwarebytes is in fact not functioning properly.



#4 boopme

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Posted 30 October 2017 - 10:19 AM

Perhaps it was a glitch or you need to reboot the machine to complete removal.

Run these. SKIP Tdsskiller

MiniToolBox
  • Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • Flush DNS
    • Report IE Proxy Settings
    • Reset IE Proxy Settings
    • Report FF Proxy Settings
    • Reset FF Proxy Settings
    • List content of Hosts
    • List IP conf[iguration
    • List Winsock Entries
    • List last 10 Event Viewer log
    • List Installed Programs
    • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
SXvL3ZF.pngTDSSKiller
  • Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is required, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
zcMPezJ.pngAdwCleaner
  • Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool. Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
lv0mVRW.pngJunkware Removal Tool
  • Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
And finally I'd like us to scan your machine with ESET OnlineScan:
  • It is recommended to turn off your antivirus program. Click on the E5rfZI9.png button to see which antivirus is currently enabled:
c4VVzVO.png
  • Turn off your antivirus program. See here how to do this.
  • Check the option beside: Enable detection of potentially unwanted applications.
  • Now click on Advanced Settings and make sure that the option Clean threats automatically is NOT checked, and select the following:
Enable detection of potentially unsafe applications
Enable detection of suspicious applications
Scan archives
Enable Anti-Stealth Technology
  • Click on the Change button and select only Operating memory, Autostart locations and drive C:\ to be scanned.
yKulboi.jpg
  • Push the dtoGjAL.png button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
8L8IBHJ.png
  • When the scan completes a list of found threats will open automatically (if any malicious files are found).
imxEgHt.png
  • Push thecRhRYZ8.png button and save the file to your desktop using a unique name, such as ESETScan.txt. Include the contents of this report in your next reply.
  • Push the 9IjfdXq.png button.
  • Check the box beside RHzfZB1.png to uninstall the application when closed.
  • Push Vc3btaC.png and the close the application clicking the X in upper right corner.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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