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Processor in a Reduced State


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#1 LittleGreenDots

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Posted 26 October 2017 - 09:50 AM

I have been having odd problems with my laptop, a Toshiba Satellite running Windows 7 (Windows 10 was originally installed but I switched to Windows 7 Professional.)  Warning:  I am not a techie. 

 

I recently ran this computer through a batch of tests here at BC to verify that the computer is free of malware.

 

And afterwards, I had the computer into the shop and the technician verified that the computer is free of any problems.

 

Since then (less than two months ago) I have had a blue screen of death and today, while trying to copy some files from one folder to another, the computer completely locked up and I was unable to close the window with CTRL+ALT+DEL and pressing and holding the power button had no effect either.  I had to remove the battery to reboot.

 

I have also been experiencing periodic error msgs about a USB device

 

I periodically get an error msg about a USB device not being recognized when the only USB device I have installed is for my wireless mouse and it is and has been working fine.  And one time I got a msg stating that the driver for a USB device had been successfully installed.

Here is the info I get about the unknown device.  (I have no idea if this is related but since it has happened a number of times...)

This is the info I get.
-----------------------------------------

Unknown Device Properties

USB controllers
Location Port #0007
Hub #0002
-----------------------------------------

 

Here is the information I copied from the Event Viewer after the Blue Screen shut down.

 

Log Name:      System
Source:        Microsoft-Windows-Kernel-PnP
Date:          10/16/2017 10:27:02 AM
Event ID:      219
Task Category: (212)
Level:         Warning
Keywords:      
User:          SYSTEM
Computer:      TooLoose-PC
Description:
The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_WALGREEN&PROD_INFINITIVE&REV_1.00#4C530001031006116565&0#.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />
    <EventID>219</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>212</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2017-10-16T14:27:02.120039700Z" />
    <EventRecordID>57882</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="72" />
    <Channel>System</Channel>
    <Computer>TooLoose-PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="DriverNameLength">124</Data>
    <Data Name="DriverName">WpdBusEnumRoot\UMB\2&amp;37c186b&amp;0&amp;STORAGE#VOLUME#_??_USBSTOR#DISK&amp;VEN_WALGREEN&amp;PROD_INFINITIVE&amp;REV_1.00#4C530001031006116565&amp;0#</Data>
    <Data Name="Status">3221226341</Data>
    <Data Name="FailureNameLength">14</Data>
    <Data Name="FailureName">\Driver\WUDFRd</Data>
    <Data Name="Version">0</Data>
  </EventData>
</Event>

-------------------------------------------------------------------------------------------------

And here is the data I copied from today's computer lock:

 

Error msg Event ID 37.  The speed of the processor 0 in group 0 is being limited by firmware.  The processor has been in this reduced state for 71 seconds since last report.

Log Name:      System
Source:        Microsoft-Windows-Kernel-Processor-Power
Date:          10/26/2017 9:50:32 AM
Event ID:      37
Task Category: (7)
Level:         Warning
Keywords:      
User:          SYSTEM
Computer:      TooLoose-PC
Description:
The speed of processor 0 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Processor-Power" Guid="{0F67E49F-FE51-4E9F-B490-6F2948CC6027}" />
    <EventID>37</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>7</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2017-10-26T13:50:32.424940800Z" />
    <EventRecordID>61082</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="84" />
    <Channel>System</Channel>
    <Computer>TooLoose-PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="Group">0</Data>
    <Data Name="Number">0</Data>
    <Data Name="CapDurationInSeconds">71</Data>
    <Data Name="PpcChanges">1</Data>
    <Data Name="TpcChanges">0</Data>
    <Data Name="PccChanges">0</Data>
  </EventData>
</Event>

-------------------------------------------------------

 

Does anybody have a clue what's really going on here?

 

Thanks!

 



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#2 LittleGreenDots

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Posted 26 October 2017 - 12:15 PM

I am not sure if this is related...and I don't know what all this means, but I found a thread with a similar msg:

 

https://software.intel.com/en-us/forums/software-tuning-performance-optimization-platform-monitoring/topic/340392






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