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Posted 25 October 2017 - 10:16 PM
Posted 26 October 2017 - 05:11 AM
Welcome to BC...
Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the
Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.
After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.
Malwarebytes - Clean Mode
If you are unable to run a scan using MBAM:
Follow the instructions in the thread below. Make sure to download the MBAR linked in it. Let me know if you're not able to launch it and run a scan.
Posted 26 October 2017 - 07:30 AM
Used CCleaner with Default settings, no problem.
Tried to run Malwarebytes, and not started, no error message, the program don't even blink on the screen, followed the link and when download the MBAR Windows Defender say its virus, disabled the real time scan of Windows Defender, downloaded and run the MBAR (only scan for drivers, as the link says), no problem, and I can't start the Malwarebytes.
Stopped here, don't used the Junkware Removal Tool, because I stopped at Malwarebytes.
Posted 26 October 2017 - 07:38 AM
Go ahead and run the JRT scan.
Run this tool, too:
AVCertClean that will scan the Disallowed registry key for legitimate blocked keys and remove them. To use the tool, simply download and execute it. The program will then automatically remove blocked certificates.
When the program has finished, it will display a log that lists the certificates that were cleaned by AVCertClean.
Now that the certificates are no longer being blocked, users can install and run their security programs in order to clean their computer. In some situations, user's may need to restart the application in order to get them to run.
For example, for Malwarebytes to run after cleaning the certs, users should go into the Windows Service Manager (services.msc) and restart the Malwarebytes Service.
Posted 26 October 2017 - 08:16 AM
Run the JRT and got the log bellow.
Run AVCertClean, a lot of blocked certificates was removed.
Now I can run the McAfee, but I still can't run the Malwarebytes, even going to Windows Service Manager and restarted the Malwarebytes Service.
Posted 26 October 2017 - 08:49 AM
After McAfee finishes its scan...reboot and try Malwarebytes. If it still won't run...uninstall it and reinstall.
Please post what McAfee finds if anything.
If Malwarebytes still won't install or run after install...follow the directions below for starting a new topic in the malware removal forum.
Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.
When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.
Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.
After doing this, please reply back in this thread with a link to the new topic so we can close this one.
DO NOT bump your new topic. Wait for a response from one of the Team Members.
Posted 26 October 2017 - 05:20 PM
buddy215, thanks for the help, takes a long time, but finished the McAfee complete scan, found 6 problems and solved, I don't find the log to post here.
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