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Browser problem: can't open subsequent windows in IE or Firefox


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5 replies to this topic

#1 myfyrwall2

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Posted 25 October 2017 - 09:16 PM

I've been having a weird problem for a couple weeks.  After a re-start, I can open one browser window from the desktop icon.  With Firefox, I can open subsequent windows from the already-open window, but not from the desktop icon.  If I shut down all windows, I have to re-start the computer to get a browser window to open.  I tried Internet Explorer 8 for comparison (I know it's old, but I just needed to try another browser).  If it is the first to open on re-start, a window comes up halfway, but non-functional, and I cannot open a Firefox window afterwards.  Same vice-versa - if Firefox is open, an IE window won't open at all.  In all cases of attempting to open second window, whether IE or FF, Task Manager does show a process starting, up to about 3000-5000K, then stops loading.

The problem seems to have started with an Avast update, but after trying their forum's suggestions of repairing, re-installing etc.,  the problem remains and I can no longer System Restore, and they are not being helpful.  Before this, IE was functional; I don't use it much because of vulnerability, but had been using it that today, so the problem of the original window coming up but being non-functional seems connected.

I have tried uninstalling Avast, but the problem persists without it.  I am using XP SP3, Avast 17.7.2314, Firefox 52.4.1 ESR, and Internet Explorer 8.  I would like to be able to shut down all Firefox windows to do scans etc. without having to restart to get them to open again, and I would like IE8 to function again for those times I need a different browser.

the problem seems to be some other process that starts when any browser starts that prevents further browsers from opening, whether IE or FF.  I did update FF, which they claimed was the same as a clean re-install (hmm).  I have not tried uninstalling and re-installing IE8, because it doesn't seem to the issue and I don't want to lose previous updates to it.  Any suggestions?


Edited by myfyrwall2, 26 October 2017 - 03:04 PM.


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#2 hamluis

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Posted 01 November 2017 - 02:30 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 alisp

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Posted 09 November 2017 - 06:14 AM

Have you got Malwarebytes on there as well?  If so, have a look at the MWB forum.



#4 myfyrwall2

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Posted 09 November 2017 - 08:40 PM

Hamluis, thank you for your response.  I did not receive an email notification, though I am signed up for them, so I apologize for my delay in responding.
 
I downloaded the two tools, but neither worked properly.  Or maybe I wasn't patient enough.  The Mini-Toolbox ran for an hour and was stuck on "listing installed programs."  When I finally stopped it, it did produce the form below, which I hope will be enough information.
 
I ran Speccy twice, once for more than two hours, and it stuck on analyzing the operating system (though it did show in the summary).  Because it hadn't finished, "publish snapshot" was grayed out.  I made jpgs of every page.  The summary is below, and I can upload any of the others, except the Operating System page, as that just said "analyzing."  Again, I hope this will be enough.
 
If I was just too impatient, please let me know to try running these again, and if possible, how many hours I can expect them to take.  Thanks so much for your time and help.
 
MiniToolBox by Farbar  Version: 17-06-2016
Ran by MS (administrator) on 08-11-2017 at 22:05:10
Running from "C:\Documents and Settings\Melanie\Desktop"
Microsoft Windows XP Professional Service Pack 3 (X86)
Model: Pavilion dv8000 (ET834UA#ABA) Manufacturer: Hewlett-Packard

Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (11/06/2017 08:34:27 PM) (Source: Application Error) (User: )
Description: Faulting application avastui.exe, version 17.7.3660.244, faulting module avastui.exe, version 17.7.3660.244, fault address 0x0014373a.  Processing media-specific event for [avastui.exe!ws!]
 
Error: (11/06/2017 05:09:32 PM) (Source: Application Error) (User: )
Description: Faulting application avastui.exe, version 17.7.3660.244, faulting module avastui.exe, version 17.7.3660.244, fault address 0x0014373a.  Processing media-specific event for [avastui.exe!ws!]
 
Error: (11/06/2017 04:54:53 PM) (Source: Application Error) (User: )
Description: Faulting application avastui.exe, version 17.7.3660.244, faulting module avastui.exe, version 17.7.3660.244, fault address 0x0014373a.  Processing media-specific event for [avastui.exe!ws!]
 
Error: (11/03/2017 02:21:05 PM) (Source: Application Error) (User: )
Description: Faulting application avastui.exe, version 17.7.3660.244, faulting module avastui.exe, version 17.7.3660.244, fault address 0x0014373a.  Processing media-specific event for [avastui.exe!ws!]
 
Error: (11/03/2017 01:13:15 PM) (Source: Application Error) (User: )
Description: Faulting application avastui.exe, version 17.7.3660.244, faulting module avastui.exe, version 17.7.3660.244, fault address 0x0014373a.  Processing media-specific event for [avastui.exe!ws!]
 
Error: (11/03/2017 01:01:08 PM) (Source: Application Error) (User: )
Description: Faulting application avastui.exe, version 17.7.3660.244, faulting module avastui.exe, version 17.7.3660.244, fault address 0x0014373a.  Processing media-specific event for [avastui.exe!ws!]
 
Error: (10/15/2017 10:59:30 PM) (Source: Application Error) (User: )
Description: Faulting application avastui.exe, version 17.7.3660.226, faulting module unknown, version 0.0.0.0, fault address 0x4573492e.  Processing media-specific event for [avastui.exe!ws!]
 
Error: (10/14/2017 04:53:53 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.
 
Error: (10/14/2017 04:53:43 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The server name or address could not be resolved
 
Error: (10/14/2017 03:34:11 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
 System errors:
=============
Error: (11/08/2017 01:53:14 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.  " attempting to start the service gupdate with arguments "/comsvc" in order to run the server:
{4EB61BAC-A3B6-4760-9581-655041EF4D69}
 
Error: (11/07/2017 05:53:44 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.  " attempting to start the service gupdate with arguments "/comsvc" in order to run the server:
{4EB61BAC-A3B6-4760-9581-655041EF4D69}
 
Error: (11/07/2017 12:30:54 PM) (Source: DCOM) (User: MYOB)
Description: DCOM got error "%%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.  " attempting to start the service gupdatem with arguments "/comsvc"  in order to run the server: {E225E692-4B47-4777-9BED-4FD7FE257F0E}
 
Error: (11/07/2017 12:30:52 PM) (Source: DCOM) (User: MYOB)
Description: DCOM got error "%%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.  " attempting to start the service gusvc with arguments "" in order to run the server:
{89DAE4CD-9F17-4980-902A-99BA84A8F5C8}
 
Error: (11/07/2017 11:53:38 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.  " attempting to start the service gupdate with arguments "/comsvc" in order to run the server:
{4EB61BAC-A3B6-4760-9581-655041EF4D69}
 
Error: (11/06/2017 07:58:30 PM) (Source: 0) (User: )
Description: 0xC0000043HarddiskVolume1
 
Error: (11/06/2017 07:55:55 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error:  %%5 = Access is denied.

 
Error: (11/06/2017 07:53:50 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error:  %%5 = Access is denied.
 
Error: (11/02/2017 03:16:50 PM) (Source: Service Control Manager) (User: )
Description: The aswbIDSAgent service failed to start due to the following error: %%1053 = The service did not respond to the start or control request in a timely fashion.
 
Error: (11/02/2017 03:16:50 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the aswbIDSAgent service to connect.
 
Microsoft Office Sessions:
=========================
Error: (11/06/2017 08:34:27 PM) (Source: Application Error)(User: )
Description: avastui.exe17.7.3660.244avastui.exe17.7.3660.2440014373a
 
Error: (11/06/2017 05:09:32 PM) (Source: Application Error)(User: )
Description: avastui.exe17.7.3660.244avastui.exe17.7.3660.2440014373a
 
Error: (11/06/2017 04:54:53 PM) (Source: Application Error)(User: )
Description: avastui.exe17.7.3660.244avastui.exe17.7.3660.2440014373a
 
Error: (11/03/2017 02:21:05 PM) (Source: Application Error)(User: )
Description: avastui.exe17.7.3660.244avastui.exe17.7.3660.2440014373a
 
Error: (11/03/2017 01:13:15 PM) (Source: Application Error)(User: )
Description: avastui.exe17.7.3660.244avastui.exe17.7.3660.2440014373a
 
Error: (11/03/2017 01:01:08 PM) (Source: Application Error)(User: )
Description: avastui.exe17.7.3660.244avastui.exe17.7.3660.2440014373a
 
Error: (10/15/2017 10:59:30 PM) (Source: Application Error)(User: )
Description: avastui.exe17.7.3660.226unknown0.0.0.04573492e
 
Error: (10/14/2017 04:53:53 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis network connection does not exist.
 
Error: (10/14/2017 04:53:43 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThe server name or address could not be resolved
 
Error: (10/14/2017 03:34:11 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
=========================== Installed Programs ============================
3D Frog Frenzy (HKLM\...\3D Frog Frenzy) (Version:  - )
Adobe Download Manager (HKLM\...\{E2883E8F-472F-4fb0-9522-AC9BF37916A7}) (Version: 1.6.2.103 - NOS Microsystems Ltd.)
Adobe Flash Player 14 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 14.0.0.125 - Adobe Systems Incorporated)
Adobe Flash Player 26 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 26.0.0.151 - Adobe Systems Incorporated)
Adobe Reader 7.1.0 (HKLM\...\{AC76BA86-7AD7-1033-7B44-A71000000002}) (Version: 7.1.0 - Adobe Systems Incorporated)
Apple Mobile Device Support (HKLM\...\{8355F970-601D-442D-A79B-1D7DB4F24CAD}) (Version: 2.5.1.3 - Apple Inc.)
Apple Software Update (HKLM\...\{6956856F-B6B3-4BE0-BA0B-8F495BE32033}) (Version: 2.1.1.116 - Apple Inc.)
Athlon 64 Processor Driver (HKLM\...\{C151CE54-E7EA-4804-854B-F515368B0798}) (Version: 1.2.2.2 - )
ATI Control Panel (HKLM\...\{0BEDBD4E-2D34-47B5-9973-57E62B29307C}) (Version: 6.14.10.5171 - )
ATI Display Driver (HKLM\...\ATI Display Driver) (Version: 8.202-051201a2-029034C-HP - )
Avast Free Antivirus (HKLM\...\Avast Antivirus) (Version: 17.7.2314 - AVAST Software)
Blast Thru Special Edition (HKLM\...\Blast Thru Special Edition) (Version:  - )
Board Games (HKLM\...\Board Games) (Version:  - )
Bonjour (HKLM\...\{07287123-B8AC-41CE-8346-3D777245C35B}) (Version: 1.0.106 - Apple Inc.)
BufferChm (HKLM\...\{4041C245-7099-4C96-9738-5EBC23827B3C}) (Version: 60.0.155.000 - Hewlett-Packard) Hidden
Card Games for Windows (HKLM\...\Card Games for Windows) (Version:  - )
Charmed (HKLM\...\Charmed) (Version:  - )
Collector's Edition 251 (HKLM\...\Collector's Edition 251) (Version:  - )
Conexant AC-Link Audio (HKLM\...\CNXT_AUDIO) (Version:  - )
Cool Timer 3.5 (HKLM\...\Cool Timer_is1) (Version:  - )
CP_AtenaShokunin1Config (HKLM\...\{B11E71BA-498C-42D4-9F1A-9D7A89D9DA61}) (Version: 60.0.155.000 - Hewlett-Packard) Hidden
CP_CalendarTemplates1 (HKLM\...\{1CB34CE9-0E6B-493F-BB66-3425E5DF76E5}) (Version: 60.0.155.000 - Hewlett-Packard) Hidden
cp_LightScribeConfig (HKLM\...\{4DA4012B-39AF-48c2-B23B-A4D570D233A6}) (Version: 60.0.155.000 - Hewlett-Packard) Hidden
cp_OnlineProjectsConfig (HKLM\...\{BBD3BF67-5B89-4CBB-BA58-5818ED5F3290}) (Version: 60.0.155.000 - Hewlett-Packard) Hidden
CP_Package_Basic1 (HKLM\...\{766633B3-1AFA-44B6-A3FC-1DE991CD9C52}) (Version: 60.0.155.000 - Hewlett-Packard) Hidden
CP_Package_Variety1 (HKLM\...\{522D1D79-9C0A-4361-91F8-2AFF8EC6C2E1}) (Version: 60.0.155.000 - Hewlett-Packard) Hidden
CP_Package_Variety2 (HKLM\...\{23B35809-5E4A-4F14-8332-1CDEDDFAC089}) (Version: 60.0.155.000 - Hewlett-Packard) Hidden
CP_Package_Variety3 (HKLM\...\{B57F2FF0-5A25-4332-B503-4592B370C02F}) (Version: 60.0.155.000 - Hewlett-Packard) Hidden
CP_Panorama1Config (HKLM\...\{494D17B5-3369-4905-8C4B-80C972C5E0FF}) (Version: 60.0.155.000 - Hewlett-Packard) Hidden
cp_PosterPrintConfig (HKLM\...\{54F0998F-73C8-4b51-8286-FE903C231BED}) (Version: 60.0.155.000 - Hewlett-Packard) Hidden
cp_UpdateProjectsConfig (HKLM\...\{80AE27BA-B0ED-4288-A8B9-D8194BCF4115}) (Version: 60.0.155.000 - Hewlett-Packard) Hidden
Critical Update for Windows Media Player 11 (KB959772) (HKLM\...\KB959772_WM11) (Version:  - Microsoft Corporation)
CueTour (HKLM\...\{9D4ABB0C-F60B-44A6-956C-A4A63D5495C9}) (Version: 60.0.155.000 - Hewlett-Packard) Hidden
Customer Experience Enhancement (HKLM\...\{23012310-3E05-46A5-88A9-C6CBCABCAC79}) (Version: Customer Experience Enhancement -1.0.0.1680 - Hewlett-Packard) Hidden
Customer Experience Enhancement (HKLM\...\InstallShield_{23012310-3E05-46A5-88A9-C6CBCABCAC79}) (Version: Customer Experience Enhancement -1.0.0.1680 - Hewlett-Packard)
Destinations (HKLM\...\{24BEBF2E-73F3-4599-840B-EDC612CCDD0D}) (Version: 60.0.155.000 - Hewlett-Packard) Hidden
DeviceManagementQFolder (HKLM\...\{AB5D51AE-EBC3-438D-872C-705C7C2084B0}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
Diamond Fall (HKLM\...\Diamond Fall) (Version:  - )
Digital Audio Recorder 1.0 (HKLM\...\Digital Audio Recorder_is1) (Version:  - A Software Plus)
Easy Internet Sign-up (HKLM\...\{8105684D-8CA6-440D-8F58-7E5FD67A499D}) (Version: FE UI-4.1.0.1680 - Hewlett-Packard) Hidden
Easy Internet Sign-up (HKLM\...\InstallShield_{8105684D-8CA6-440D-8F58-7E5FD67A499D}) (Version: FE UI-4.1.0.1680 - Hewlett-Packard)
Easy MP3 Sound Recorder 2.01 (HKLM\...\{3E1ECEEC-814C-4B53-9E08-9B1F2FA83434}) (Version: 2.01.0000 - Shiyi Software Workroom)
FastStone Capture 3.2 (HKLM\...\FastStone Capture) (Version: 3.2 - FastStone Soft)
Flash Saving Plugin (HKLM\...\{6D74E1F4-32D5-44D0-9054-8D57E981F59F}_is1) (Version: 1.2 - UnH Solutions)
FLV Player 1.3.3 (HKLM\...\FLVPlayer) (Version:  - )
Free Mp3 Wma Converter V 1.5.1 (HKLM\...\Free Mp3 Wma Converter_is1) (Version:  - Renan Broquin)
FullDPAppQFolder (HKLM\...\{53EE9E42-CECB-4C92-BF76-9CA65DAF8F1C}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
Google Toolbar for Internet Explorer (HKLM\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.7210.1528 - Google Inc.)
Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.5 - Google Inc.) Hidden
Google Update Helper (HKLM\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Great Pyramid (HKLM\...\Great Pyramid) (Version:  - )
HP BatteryCheck 2.10 A2 (HKLM\...\{69DAC00A-7665-4E9B-B441-093D40736429}) (Version: 2.10 A2 - Hewlett-Packard Company)
HP Game Console and games (HKLM\...\HP Game Console) (Version:  - WildTangent)
HP Help and Support (HKLM\...\{A93C4E94-1005-489D-BEAA-B873C1AA6CFC}) (Version: 4.2.0006 - HPQ)
HP Imaging Device Functions 6.0 (HKLM\...\HP Imaging Device Functions) (Version: 6.0 - HP)
HP Photosmart Premier Software 6.0 (HKLM\...\HP Photo & Imaging) (Version: 6.0 - HP)
HP QuickPlay 2.0 (HKLM\...\{45D707E9-F3C4-11D9-A373-0050BAE317E1}) (Version:  - )
HP Rhapsody (HKLM\...\HP Rhapsody) (Version:  - )
HP Update (HKLM\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HP User Guides 0026 (HKLM\...\{D17A2FDC-5C16-439C-A0E1-FF350079447E}) (Version: 1.01.0000 - Hewlett-Packard)
HP User Guides--System Recovery (HKLM\...\{BC96BBA7-C634-460E-AD18-A0A994213F80}) (Version: 1.00.0001 - Hewlett-Packard)
HP Wireless Assistant 2.00 C1 (HKLM\...\{4302B2DD-D958-40E3-BAF3-B07FFE1978CE}) (Version: 2.00 C1 - Hewlett-Packard Company)
HpSdpAppCoreApp (HKLM\...\{DB518BA6-CB74-4EB6-9ABD-880B6D6E1F38}) (Version: 3.00.0000 - Hewlett-Packard) Hidden
InstantShareDevices (HKLM\...\{FC8D25A7-FF1B-41BB-BB3B-9A06C0A60AE0}) (Version: 60.0.155.000 - Hewlett-Packard) Hidden
iTunes (HKLM\...\{5D601655-6D54-4384-B52C-17EC5385FBBD}) (Version: 8.2.0.23 - Apple Inc.)
J2SE Runtime Environment 5.0 Update 10 (HKLM\...\{3248F0A8-6813-11D6-A77B-00B0D0150100}) (Version: 1.5.0.100 - Sun Microsystems, Inc.)
J2SE Runtime Environment 5.0 Update 11 (HKLM\...\{3248F0A8-6813-11D6-A77B-00B0D0150110}) (Version: 1.5.0.110 - Sun Microsystems, Inc.)
J2SE Runtime Environment 5.0 Update 6 (HKLM\...\{3248F0A8-6813-11D6-A77B-00B0D0150060}) (Version: 1.5.0.60 - Sun Microsystems, Inc.)
J2SE Runtime Environment 5.0 Update 9 (HKLM\...\{3248F0A8-6813-11D6-A77B-00B0D0150090}) (Version: 1.5.0.90 - Sun Microsystems, Inc.)
Java Auto Updater (HKLM\...\{4A03706F-666A-4037-7777-5F2748764D10}) (Version: 2.0.6.1 - Sun Microsystems, Inc.) Hidden
Java™ 6 Update 27 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83216027FF}) (Version: 6.0.270 - Oracle)

LightScribe  1.4.56.1 (HKLM\...\{7F2F3F8B-2D57-48A3-99D0-1AC23D594C89}) (Version: 1.4.56.1 - Integrator) Hidden
Malwarebytes Anti-Exploit version 1.10.1.41 (HKLM\...\Malwarebytes Anti-Exploit_is1) (Version: 1.10.1.41 - Malwarebytes)
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
Master of Dwarves (HKLM\...\Master of Dwarves) (Version:  - )
Maze Cube (HKLM\...\Maze Cube) (Version:  - )
Microsoft .NET Framework 1.0 Hotfix (KB2572066) (HKLM\...\KB2572066) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 1.0 Hotfix (KB2604042) (HKLM\...\KB2604042) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 1.0 Hotfix (KB2656378) (HKLM\...\KB2656378) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 1.0 Hotfix (KB953295) (HKLM\...\KB953295) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 1.0 Hotfix (KB979904) (HKLM\...\KB979904) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 1.0 Security Update (KB2698035) (HKLM\...\KB2698035) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 1.0 Security Update (KB2742607) (HKLM\...\KB2742607) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 1.0 Security Update (KB2833951) (HKLM\...\KB2833951) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 1.0 Security Update (KB2904878) (HKLM\...\KB2904878) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 1.1 (HKLM\...\Microsoft .NET Framework 1.1  (1033)) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB2698023) (HKLM\...\M2698023) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB2833941) (HKLM\...\M2833941) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB979906) (HKLM\...\M979906) (Version:  - )
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft Compression Client Pack 1.0 for Windows XP (HKLM\...\MSCompPackV1) (Version: 1 - Microsoft Corporation)
Microsoft Money 2006 (HKLM\...\Money2006b) (Version: 15 - Microsoft)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 3.0.40624.0 - Microsoft Corporation)
Microsoft User-Mode Driver Framework Feature Pack 1.0 (HKLM\...\Wudf01000) (Version:  - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Works (HKLM\...\{416D80BA-6F6D-4672-B7CF-F54DA2F80B44}) (Version: 08.04.0623 - Microsoft Corporation)
Mozilla Firefox 52.4.1 ESR (x86 en-US) (HKLM\...\Mozilla Firefox 52.4.1 ESR (x86 en-US)) (Version: 52.4.1 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 52.4.1 - Mozilla)
MSXML 4.0 SP2 (KB927978) (HKLM\...\{37477865-A3F1-4772-AD43-AAFC6BCFF99F}) (Version: 4.20.9841.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB936181) (HKLM\...\{C04E32E0-0416-434D-AFB9-6969D703A9EF}) (Version: 4.20.9848.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP2 and SOAP Toolkit 3.0 (HKLM\...\{32343DB6-9A52-40C9-87E4-5E7C79791C87}) (Version: 1.0.0.0 - Webroot Software, Inc.) Hidden
muvee autoProducer 4.5 (HKLM\...\{286F29AF-0BE2-4D5F-AB17-B7631A810553}) (Version: 4.50.050 - muvee Technologies)
NetZero HiSpeed (remove only) (HKLM\...\NetZero HiSpeed) (Version:  - )
NetZero Internet (HKLM\...\{6c651250-2eb2-11d5-8e33-0050dad72ac2}) (Version: 8.9.4.0 - NetZero, Inc.)
Office 2003 Trial Assistant (HKLM\...\{47D2103B-FD51-4017-9C20-DD408B17D726}) (Version: 1.0.0 - Microsoft)
OptionalContentQFolder (HKLM\...\{36D620AD-EEBA-4973-BA86-0C9AE6396620}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
Otto (HKLM\...\B3EE3001-DC24-4cd1-8743-5692C716659F) (Version:  - )
OverDrive for Windows (HKLM\...\{FF27E73D-C30A-4F32-B2D7-22069F01DDB9}) (Version: 3.6.0 - OverDrive, Inc.)
Photo Match All (HKLM\...\Photo Match All) (Version:  - )
PhotoGallery (HKLM\...\{869C3062-4745-4949-B6C9-98AF24D89030}) (Version: 60.0.155.000 - Hewlett-Packard) Hidden
Quick Launch Buttons 5.20 G1 (HKLM\...\{CEB326EC-8F40-47B2-BA22-BB092565D66F}) (Version: 5.20 G1 - Hewlett-Packard Company)
Quicken 2006 (HKLM\...\{2818095F-FB6C-42C8-827E-0A406CC9AFF5}) (Version: 15.1.3.1 - Intuit)
QuickTime (HKLM\...\{C78EAC6F-7A73-452E-8134-DBB2165C5A68}) (Version: 7.62.14.0 - Apple Inc.)
QuickTime Alternative 1.70 (HKLM\...\QuicktimeAlt_is1) (Version: 1.70 - )
RandMap (HKLM\...\{3FE0CFAB-584A-4AA5-B8CD-C32284CFA308}) (Version: 60.0.155.000 - Hewlett-Packard) Hidden
Real Alternative 1.50 (HKLM\...\RealAlt_is1) (Version: 1.50 - )
SkinsHP1 (HKLM\...\{2A548002-9042-4083-A270-B67473DE1073}) (Version: 60.0.155.000 - Hewlett-Packard) Hidden
Soft Data Fax Modem with SmartCP (HKLM\...\CNXT_MODEM_PCI_VEN_1002&DEV_4378) (Version:  - )
Sonic Audio Module (HKLM\...\{AB708C9B-97C8-4AC9-899B-DBF226AC9382}) (Version: 2.0.4 - Sonic Solutions)
Sonic Copy Module (HKLM\...\{B12665F4-4E93-4AB4-B7FC-37053B524629}) (Version: 2.0.4 - Sonic Solutions)
Sonic Data Module (HKLM\...\{075473F5-846A-448B-BCB3-104AA1760205}) (Version: 2.0.4 - Sonic Solutions)
Sonic Express Labeler (HKLM\...\{6675CA7F-E51B-4F6A-99D4-F8F0124C6EAA}) (Version: 2.0.0 - Sonic Solutions)
Sonic MyDVD Plus (HKLM\...\{21657574-BD54-48A2-9450-EB03B2C7FC29}) (Version: 6.2.0 - Sonic Solutions)
Sonic Update Manager (HKLM\...\{30465B6C-B53F-49A1-9EBA-A3F187AD502E}) (Version: 3.0.0 - Sonic Solutions)
Sonic_PrimoSDK (HKLM\...\{79F8E1D4-36C1-439C-95FA-F695050B5B07}) (Version: 60.0.155.000 - Hewlett-Packard) Hidden
SonicAC3Encoder (HKLM\...\{52FBAE98-D389-4281-8C14-21B4046CCB4E}) (Version: 1.00.0000 - Sonic Solutions)
SonicMPEGEncoder (HKLM\...\{B16AF568-A644-483C-A6DA-5028CD019C8C}) (Version: 1.00.0000 - Sonic Solutions)
Speedy Eggbert (HKLM\...\Speedy Eggbert) (Version:  - )
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 10.0.13.2 - Synaptics)
Texas Instruments PCIxx21/x515/xx12 drivers. (HKLM\...\InstallShield_{7B6CF9EB-CB2B-4A1A-81A9-BE1A9044690A}) (Version: 1.15.0000 - Texas Instruments Inc.)
TIPCI (HKLM\...\{7B6CF9EB-CB2B-4A1A-81A9-BE1A9044690A}) (Version: 1.15.0000 - Texas Instruments Inc.) Hidden
Top 20 Solid Gold (HKLM\...\Top 20 Solid Gold) (Version:  - )
Top 30 Games 4 Kids (HKLM\...\Top 30 Games 4 Kids) (Version:  - )
Top 50 Blazing Games (HKLM\...\Top 50 Blazing Games) (Version:  - )
TourSetup (HKLM\...\{A01FC76F-CC09-4658-9E37-5C2F635EE708}) (Version: 1.0.0 - Microsoft)
Unload (HKLM\...\{34F3FCF1-817B-4D61-B6AF-19D9486AFEA0}) (Version: 6.0.0 - Hewlett-Packard) Hidden
Update for Windows Internet Explorer 8 (KB2447568) (HKLM\...\KB2447568-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB2632503) (HKLM\...\KB2632503-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Media Player 10 (KB913800) (HKLM\...\KB913800) (Version:  - Microsoft Corporation) Hidden
Update for Windows Media Player 10 (KB926251) (HKLM\...\KB926251) (Version:  - Microsoft Corporation) Hidden
Update for Windows XP (KB2141007) (HKLM\...\KB2141007) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2345886) (HKLM\...\KB2345886) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2467659) (HKLM\...\KB2467659) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2492386) (HKLM\...\KB2492386) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2541763) (HKLM\...\KB2541763) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2607712) (HKLM\...\KB2607712) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2616676) (HKLM\...\KB2616676) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2641690) (HKLM\...\KB2641690) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2661254-v2) (HKLM\...\KB2661254-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB2718704) (HKLM\...\KB2718704) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2736233) (HKLM\...\KB2736233) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2749655) (HKLM\...\KB2749655) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2863058) (HKLM\...\KB2863058) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2904266) (HKLM\...\KB2904266) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2934207) (HKLM\...\KB2934207) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB951072-v2) (HKLM\...\KB951072-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB951978) (HKLM\...\KB951978) (Version: 1 - Microsoft Corporation) Hidden
Update for Windows XP (KB955759) (HKLM\...\KB955759) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB955839) (HKLM\...\KB955839) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB967715) (HKLM\...\KB967715) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB968389) (HKLM\...\KB968389) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971029) (HKLM\...\KB971029) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971737) (HKLM\...\KB971737) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973687) (HKLM\...\KB973687) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973815) (HKLM\...\KB973815) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB976749) (HKLM\...\KB976749) (Version: 1 - Microsoft Corporation) Hidden
Update for Windows XP (KB978207) (HKLM\...\KB978207) (Version: 1 - Microsoft Corporation) Hidden
Update for Windows XP (KB980182) (HKLM\...\KB980182) (Version: 1 - Microsoft Corporation) Hidden
Update Rollup 2 for Windows XP Media Center Edition 2005 (HKLM\...\KB900325) (Version:  - Microsoft Corporation)
VideoLAN VLC media player 0.8.5 (HKLM\...\VLC media player) (Version: 0.8.5 - VideoLAN Team)
WebFldrs XP (HKLM\...\{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}) (Version: 9.50.7523 - Microsoft Corporation) Hidden
WildTangent Web Driver (HKLM\...\WildTangent CDA) (Version:  - )
Windows Genuine Advantage Notifications (KB905474) (HKLM\...\WgaNotify) (Version: 1.5.0532.0 - Microsoft Corporation)
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\KB892130) (Version:  - Microsoft Corporation)
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\WGA) (Version: 1.7.0069.2 - Microsoft Corporation)
Windows Internet Explorer 8 (HKLM\...\ie8) (Version: 20090308.140743 - Microsoft Corporation)
Windows Media Format 11 runtime (HKLM\...\Windows Media Format Runtime) (Version:  - )
Windows Media Player 11 (HKLM\...\Windows Media Player) (Version:  - )
Windows XP Media Center Edition 2005 KB2502898 (HKLM\...\KB2502898) (Version:  - Microsoft Corporation)
Windows XP Media Center Edition 2005 KB2619340 (HKLM\...\KB2619340) (Version:  - Microsoft Corporation)
Windows XP Media Center Edition 2005 KB2628259 (HKLM\...\KB2628259) (Version:  - Microsoft Corporation)
Windows XP Media Center Edition 2005 KB925766 (HKLM\...\KB925766) (Version:  - Microsoft Corporation)
Windows XP Media Center Edition 2005 KB973768 (HKLM\...\KB973768) (Version:  - Microsoft Corporation)
Windows XP Service Pack 3 (HKLM\...\Windows XP Service Pack) (Version: 20080414.031525 - Microsoft Corporation)
Wireless Home Network Setup (HKLM\...\{09D8492A-C8E2-421E-927D-46800FB327A3}) (Version: 1.1.19.0 - Hewlett-Packard)
Yahoo! Install Manager (HKLM\...\YInstHelper) (Version:  - )
Yahoo! Messenger (HKLM\...\Yahoo! Messenger) (Version:  - )
ZD Soft Screen Recorder (HKLM\...\ZD Soft Screen Recorder) (Version: 1.4 - )
 
========================= Memory info: ===================================
 Percentage of memory in use: 85%
Total physical RAM: 1022.17 MB
Available physical RAM: 153.23 MB
Total Virtual: 2459.73 MB
Available Virtual: 1398.08 MB
 
========================= Partitions: =====================================
 1 Drive c: () (Fixed) (Total:79.42 GB) (Free:18.79 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:12.7 GB) (Free:0.78 GB) FAT32
 
========================= Users: ========================================
[...This is where it stopped.]
 

Attached File  Summary.jpg   151.32KB   0 downloads


Edited by hamluis, 10 November 2017 - 11:41 AM.


#5 myfyrwall2

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Posted 09 November 2017 - 08:42 PM

Alisp, I do have Malwarebytes and will check their forum, which I have not yet done, though I feel sure the issue is with Avast.  Thanks for the tip.



#6 alisp

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Posted 10 November 2017 - 04:37 AM

Avast has bought AVG, so the programs may be starting to merge.  (I've had similar problems with AVG and Malwarebytes conflicting)

 

Speccy should only take a few seconds, or possibly minutes, to complete.

 

I'm interested that you have a lot more XP updates showing than I do in your toolbox printout.  I must investigate this further.






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