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Printer problems

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3 replies to this topic

#1 santare


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Posted 25 October 2017 - 10:10 AM

I have a HP Deskjet D2360 printer. The printer is not working. I went to the device manager and the printer isn't listed there. However, it has a green check in Device and Printers. The printer is connected to the computer. The printer is now shown on device manager after some solution involving cmd found on the internet. Device manager says that this device is not connected to the computer and is showing error 45. I would like some help in getting that printer running. The only way I can get the printer to show up in device manager is by following this:



Follow the steps mentioned below and check if the issue persists.
a.Click Start, type cmd.
b.At command promptright click and select "Run as Administrator" type the following command , and then press ENTER:
set devmgr_show_nonpresent_devices=1
c.Type the following command a command prompt, and then press ENTER:
start devmgmt.msc
d.Troubleshoot the devices and drivers in Device Manager.
NOTE: Click Show hidden devices on the View menu in Device Manager before you can see devices that are not connected to the computer.

Edited by santare, 25 October 2017 - 10:51 AM.

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#2 Chris Cosgrove

Chris Cosgrove

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Posted 25 October 2017 - 05:47 PM

This sounds rather as if your printer has gone and died on you but it would definitely be worth your while to completely uninstall the printer and re-install its drivers. You can get the drivers here




or from MS Update if you are running Win 10. If you go to the HP site download the 'Quick set-up' guide as well and follow it. Printers can be very fussy about the installation sequence.


Chris Cosgrove

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#3 santare

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Posted 26 October 2017 - 08:59 AM

I use Windows 7 and Windows 7 says I have uptodate drivers.

#4 britechguy


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Posted 26 October 2017 - 09:23 AM

Whatever drivers your printer's manufacturer has on its support pages for Windows 7 is the latest version of drivers they support.


Chris's advice is excellent, and what I have often done myself.  When I have to uninstall and reinstall I always use the "full package" and not just the drivers, as there are usually at least a couple of utilities that come with the full package that are useful.  I've also had less trouble with this route since these installers tend to do lots of communications checks with the printer/multi-function itself as part of the install, including the printing of a test page, which I always do.

Brian  AKA  Bri the Tech Guy (my website address is in my profile) Windows 10 Home, 64-bit, Version 1709, Build 16299


    Here is a test to find out whether your mission in life is complete.  If you’re alive, it isn’t.
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