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No Internet/Secured, but the internet works fine


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#1 TheDeetster

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Posted 25 October 2017 - 09:36 AM

I have an issue that is not computer specific. I run the network for the service department at a car dealer and I have one infuriating issue that is present in every single Windows 10 computer. 

 

First, the network. Certain hardware is provided by our brand and can not be altered. I am 100% locked out of it (and due to recent diagnostic equipment changes, as soon as it fails even once, out it goes). The network is restricted and censored, FortiGuard. No big deal. The Windows 7 computers work just fine, Most phones have no problems. 

 

The issue is that whenever a Windows 10 machine connects to it the first time, it launches an edge window to some website that is blocked. (pretty much everything not HTTPS is blocked.) The website in question is "http://www/msftconnecttest.com/redirect" After you close the window saying it's a blocked website, Windows 10 will then report that the network is secured, connected, but has no internet access and it will drop the network the first chance it gets. Its causes endless pinging between networks for the machines that move from one area to another (we have multiple access points with different SSIDs)

 

Been googling it, only find people who cant get online, can't find anything with the issue and my hardware vendor has no idea either. Its a common problem with other dealers and there seems to be no fix. 

 

Anyone got any ideas?



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#2 coxchris

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Posted 25 October 2017 - 11:54 AM

Hello, Welcome to Bleeping Computer

 

That link is a 302 Redirect Link from Microsoft to MSN.com. No Viruses can be found on that URL https://www.virustotal.com/#/url/272a530a0b807fa7a535451de716c91b12beccc1ce74a8eb2d5819fe3c6a8b66/detection and I check  the redirect checker for that URL 

 

 

Windows 7 doesn't have Edge on it so it seems to be Windows 10 problem or an Edge Problem.

 

 Since your running in a secured environment with employee filter controls. I would block that URL from FortiGuard because its a 302 temporary redirect to MSN or if you have an Information Technology Service department. I would create a policy that blocks Edge a.) either from running on Windows 10 machines or b.) Uninstall Microsoft Edge assuming you don't have a vendor that requires Edge to be on the system or employees that solely use Edge for car maintenance requests

 

Hope that helps 


Edited by coxchris, 25 October 2017 - 11:56 AM.

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#3 TheDeetster

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Posted 25 October 2017 - 11:56 AM

I don't have a requirement to run Edge, to be honest, I was unaware it could be uninstalled. Unfortunately, I'm not able to access any of the settings in the router for the network I have this issue on. 

 

EDIT: Edge doesn't show up in the manage programs/apps area or in the optional features. 


Edited by TheDeetster, 25 October 2017 - 11:58 AM.


#4 coxchris

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Posted 25 October 2017 - 12:08 PM

Unfortunately, Microsoft Edge can't uninstall but however, it can be blocked by Group Policy https://social.technet.microsoft.com/Forums/en-US/32f6bc8c-cabf-449f-a9f5-08152acea8f5/how-to-block-edge-from-running?forum=win10itprogeneral


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#5 TheDeetster

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Posted 25 October 2017 - 12:10 PM

Okay thanks. I will try this later when I have more time as see where that takes me. Thanks for the info.



#6 coxchris

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Posted 25 October 2017 - 12:15 PM

Your welcome :) There might be more replies when you get back to try too


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