Posted 22 September 2006 - 02:30 PM
Examine and verify that the CD-ROM is clean and is operable.
Take the CD-ROM out of the computer and visibly check it for scratches and other impurities. Wipe it gently with a lint-free cloth.
Test the CD in another CD-ROM drive. If the CD-ROM works correctly in the other CD-ROM drive, verify and possibly repair issues concerning the CD-ROM drive.
If the CD-ROM works in another CD-ROM drive, the first CD-ROM drive may be dirty, broken or need updated drivers. Contact the computer and/or CD-ROM drive manufacturer for any available CD-ROM drive driver updates.
One workaround may be to copy the entire contents of the installation CD on to the local hard drive of the target installation computer then install the software from the copy. This may not work if the CD-ROM is too badly damaged or if another CD-ROM drive is not available, etc., however, it may help decrease the troubleshooting time if the installation needs to be completed quickly.