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Posted 25 October 2017 - 01:06 AM
Posted 25 October 2017 - 06:19 AM
It looks like you've isolated the problem to the video card.
Try updating the drivers:
Please uninstall your video drivers and all the AMD or nVidia VIDEO (not chipset) software from your system
- If uninstalling the AMD video drivers, you may also want to run the AMD Clean Uninstall utility (free from here: http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx )
Then use this free tool to remove any traces of the drivers: http://www.guru3d.com/files-details/display-driver-uninstaller-download.html
Then reboot and check Windows Update (allow it to install video drivers): https://support.microsoft.com/en-us/help/15054/windows-7-automatically-get-recommended-drivers-updates-hardware
Test to see if this helps and post back with the results.
Then, if that works and you need the nVidia drivers - feel free to download and install the latest, W10 compatible video drivers from http://www.nvidia.com/Download/index.aspx
Then, if that works and you need the AMD drivers - feel free to download and install the latest, W10 compatible video drivers from http://support.amd.com/en-us/download
Meanwhile, please start by running these free hardware diagnostics: http://www.carrona.org/hwdiag.html
Please start with the video diagnostics (Furmark and Video2 tests), bur finish ALL of the tests and let us know the results.
Finally, wait for the next crash, recover from it and immediately generate these 2 sets of reports:
Let's try looking at these 2 sets of reports:
Report Set #1) Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum) http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
If you have problems with it running it, there's an alternate tool here (direct download link): https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities.
.ZIP is the type file that can be uploaded to the forums.
Report Set #2) Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here: http://support.microsoft.com/kb/2028504
The Event ID 41 error is simply Windows saying that it doesn't know why it shutdown.
While waiting for a reply, please monitor your temps with this free utility: http://www.almico.com/sfdownload.php
Posted 25 October 2017 - 12:43 PM
Posted 25 October 2017 - 05:48 PM
OK, the first thing is that the graphics card shouldn't get that hot. I'd suggest checking out the cooling solution for the graphics card.
Make sure that:
- there power plugs for the card are firmly seated and that the card is firmly seated in it's slot.
- that the video card cooler is clean and free of dirt/dust/hairballs/etc
- that the fan on the video card cooler is working
- that the system isn't blowing hot air into the video card cooler
More expert advice on this may be had in the Internal Hardware forums located here: http://www.bleepingcomputer.com/forums/f/7/internal-hardware/
Beyond that, the GEForce Experience could be an issue - but I'm afraid that I'm not familar enough with the program to advise on it.
I'd suggest posting over in the Gaming forums for more expert advice on that: https://www.bleepingcomputer.com/forums/f/20/computer-gaming/
I don't see any repeating events in the Admin logfile. As such, I have to wonder about hardware problems (as Windows should be able to detect software problems that are causing crashes).
The heat is one issue that seems to be affecting you. Can you monitor the heat on the video card when gaming?
Your UEFI/BIOS (version 0703) dates from 2015. Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system. If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it. WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).
Only 214 Windows Update hotfixes installed. Most systems have more than this Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
Don't worry about the specific number, it's just important that you have checked and installed any updates that were available (and didn't experience any errors).
MSI Afterburner and Riva Tuner (along with EVGA Precision) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys). Please un-install them immediately!
If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.
Just to test, I'd run Driver Verifier according to these instructions: http://www.carrona.org/verifier.html
The purpose of verifier is to cause BSOD's - and we hope that it'll generate a BSOD that we can analyze.
Also, please let us know the results of the rest of the diagnostics.
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