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Solid Color Screen Crash With Buzzing Sound


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#1 fantasyseed

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Posted 25 October 2017 - 01:06 AM

I currently have an ASUS ROG G20AJ, which I got about a few years ago (2014ish maybe 13'). 
It's the model with: 
 
NVIDIA GTX 750
8 GB of Installed RAM
Intel Core i5-4460 CPU @ 3.6 Hz
It also came with one PSU not sure if it's the 180 or 230 w one.
 
I've been having some issues with this for quite some time now but ignored it because I couldn't be bothered. When playing a certain game, my computer will randomly crash and the screen would go a different solid color (pink, blue, red, yellow, black) every crash and make prolonged buzzing/beeping sound.
 
The only way for me to fix this is to hard restart (pulling the power out and plugging it back in). I'm not sure what's causing this, but I've tried to factory restore my PC several times and come across the same issue. 
 
I've also tried this overclocking application made by EVGA called PrecisionX where I would increase the GPU fan speeds to about 80%+ and increase the voltage to +12mv. (it also has options of power/temp target and GPU and MEM clock offset which I played around with as well) Doing this stalled the issue for about a few days until, it started happening again. It usually happens after playing more than 1-2 games. If I set the games settings to lower resolution it would take 3-4 games and then the crash would happen.
 
Any insight on this matter would be really helpful and useful. My warranty has expired and I'm not sure if ASUS still supports this product as I heard it was discontinued (this specific model). 


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#2 usasma

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Posted 25 October 2017 - 06:19 AM

It looks like you've isolated the problem to the video card.

Try updating the drivers:

Please uninstall your video drivers and all the AMD or nVidia VIDEO (not chipset) software from your system
- If uninstalling the AMD video drivers, you may also want to run the AMD Clean Uninstall utility (free from here:  http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx )
Then use this free tool to remove any traces of the drivers:  http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Then reboot and check Windows Update (allow it to install video drivers):  https://support.microsoft.com/en-us/help/15054/windows-7-automatically-get-recommended-drivers-updates-hardware

Test to see if this helps and post back with the results.

Then, if that works and you need the nVidia drivers - feel free to download and install the latest, W10 compatible video drivers from http://www.nvidia.com/Download/index.aspx
Then, if that works and you need the AMD drivers - feel free to download and install the latest, W10 compatible video drivers from http://support.amd.com/en-us/download

 

 

Meanwhile, please start by running these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please start with the video diagnostics (Furmark and Video2 tests), bur finish ALL of the tests and let us know the results.

 

Finally, wait for the next crash, recover from it and immediately generate these 2 sets of reports:
Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504
The Event ID 41 error is simply Windows saying that it doesn't know why it shutdown.

While waiting for a reply, please monitor your temps with this free utility:  http://www.almico.com/sfdownload.php




 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 fantasyseed

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Posted 25 October 2017 - 12:43 PM

Thanks for replying, I've uninstalled and updated the drivers many times before (directly from nVidia website) and I've had the same issue.
 
I ran the Furmark and it reached to 95 c of temperature before I turned it off (I didn't crash or anything, it was at 95 c for couple of minutes and I wanted to be safe), the test was also done in widowed mode not fulls creen maybe that could have in impact on the results?
 
 
The video mem test I ran showed no errors:
 
[2017-10-25 10:05:45 AM] Test started for "Primary Display Driver (NVIDIA GeForce GTX 750)"...
Trying 16bpp RGB:565 mode...OK
Trying 16bpp RGB:555 mode...OK
Trying 16bpp BGR:565 mode...NOT SUPPORTED (Code: 80004001)
Trying 32bpp RGB:888 mode...OK
Trying 32bpp BGR:888 mode...NOT SUPPORTED (Code: 80004001)
[2017-10-25 10:16:15 AM] Pass completed (0 errors found).
 
Edit: something weird I noticed is that when I uninstalled Nvidia Geforce Experience, I was able to play 7-8 games of Overwatch without crashing (even had the gpu fans running at 50 instead of 80%) which is highly unlikely. Game temp was around 70-80. 
 
The attached files should have the crash logs in it as I recently crashed yesterday and the day before maybe even earlier today.

Attached Files



#4 usasma

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Posted 25 October 2017 - 05:48 PM

OK, the first thing is that the graphics card shouldn't get that hot.  I'd suggest checking out the cooling solution for the graphics card.

Make sure that:

- there power plugs for the card are firmly seated and that the card is firmly seated in it's slot.

- that the video card cooler is clean and free of dirt/dust/hairballs/etc

- that the fan on the video card cooler is working

- that the system isn't blowing hot air into the video card cooler

More expert advice on this may be had in the Internal Hardware forums located here:    http://www.bleepingcomputer.com/forums/f/7/internal-hardware/ 

 

Beyond that, the GEForce Experience could be an issue - but I'm afraid that I'm not familar enough with the program to advise on it.
I'd suggest posting over in the Gaming forums for more expert advice on that:  https://www.bleepingcomputer.com/forums/f/20/computer-gaming/

 

I don't see any repeating events in the Admin logfile.  As such, I have to wonder about hardware problems (as Windows should be able to detect software problems that are causing crashes).

The heat is one issue that seems to be affecting you.  Can you monitor the heat on the video card when gaming?

 

Your UEFI/BIOS (version 0703) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 214 Windows Update hotfixes installed.  Most systems have more than this  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
Don't worry about the specific number, it's just important that you have checked and installed any updates that were available (and didn't experience any errors).

MSI Afterburner and Riva Tuner (along with EVGA Precision) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys).  Please un-install them immediately!

If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.

Just to test, I'd run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

The purpose of verifier is to cause BSOD's - and we hope that it'll generate a BSOD that we can analyze.

 

Also, please let us know the results of the rest of the diagnostics.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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