Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

BSOD after sleep mode


  • Please log in to reply
2 replies to this topic

#1 fadi-sheikh

fadi-sheikh

  • Members
  • 246 posts
  • OFFLINE
  •  
  • Local time:06:44 AM

Posted 23 October 2017 - 05:20 PM

Hi

 

yesterday, I got two BSOD and few hours between the two. When the computer was in sleep mode and after signing in I get BSOD.

 

Now it seems working fine, but just posted this to know what caused this.

 

http://speccy.piriform.com/results/M0oGi8hpncNwwpV1wW8XHEq

Attached Files



BC AdBot (Login to Remove)

 


#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:10:44 AM

Posted 24 October 2017 - 07:01 AM

Unfortunately it appears that the system has pirated software.
Please get a legitimate copy installed and we'll be glad to help.

Here's suggestions on how to ensure that your version is legitimate:  http://windows.microsoft.com/en-us/windows/genuine

Please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

As a courtesy, I will offer an analysis of your issues using the reports you provided.
I will not answer any questions about the analysis until the system is made legitimate.
If you do make it legitimate, please submit a new set of reports for us to check.

Just FYI, sometimes the owner won't know about this.  So here's 2 scenarios that might ring a bell:
- if they had a "friend" help with the computer - and the "friend" installed a pirated copy.
- or they used a copy that they had from another OEM computer.  The OEM license is tied to the hardware that it came from - so you can't just use it on another system (that means that it's pirated).

And here's the analysis:
 

Please monitor your temps.  Here's a free utility that will help you do that:  http://www.almico.com/sfdownload.php

 

Your UEFI/BIOS (version V4.7) dates from 2010.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You only have 650 MB of available Physical Memory (RAM).
Please get more memory if the system is able to handle it.
While waiting to upgrade the memory, please:
- only use one program at a time
- go through your startup items and stop those that aren't essential from loading with Windows
 

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html
NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.
NOTE2:  The latest version has an SPTD2.sys driver - the uninstaller is on the same page as the SPTD.sys driver - just download the version for W10!

Both memory dumps point to video issues (may be software, may be hardware)
Please uninstall your video drivers and all the AMD or nVidia VIDEO (not chipset) software from your system
- If uninstalling the AMD video drivers, you may also want to run the AMD Clean Uninstall utility (free from here:  http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx )
Then use this free tool to remove any traces of the drivers:  http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Then reboot and check Windows Update (allow it to install video drivers):  https://support.microsoft.com/en-us/help/15054/windows-7-automatically-get-recommended-drivers-updates-hardware

Test to see if this helps and post back with the results.

Then, if that works and you need the nVidia drivers - feel free to download and install the latest, W10 compatible video drivers from http://www.nvidia.com/Download/index.aspx
Then, if that works and you need the AMD drivers - feel free to download and install the latest, W10 compatible video drivers from http://support.amd.com/en-us/download

Please update these older drivers.  Links are provided in order to assist you with looking up the source of the drivers.  
If unable to find an update, please uninstall the program that is responsible for that driver.  

DO NOT manually delete/rename the driver as it may make the system unbootable!!!:

usbVM303.sys                Sun Mar 25 00:26:25 2007 (4605F9F1)
Vimicro Video streaming and Capture Device Driver http://www.vimicro.com/english/product/pc003.htm
http://www.carrona.org/drivers/driver.php?id=usbVM303.sys
 
xpc4drvr.sys                Tue May  8 14:54:53 2007 (4640C77D)
Xilinx microprocessor driver http://www.xilinx.com/support/download/index.htm
http://www.carrona.org/drivers/driver.php?id=xpc4drvr.sys
 
vvftav303.sys               Sat Jun 23 01:46:10 2007 (467CB3A2)
Vimicro Filter driver http://www.vimicro.com/english/product/pc003.htm
http://www.carrona.org/drivers/driver.php?id=vvftav303.sys
 
VSTwindrvr6.sys             Fri Jul  4 03:28:01 2008 (486DD101)
Jungo WinDriver Device Driver Download - http://www.jungo.com/st/contact-form/?product=WinDriver[br]Support - http://www.jungo.com/st/support/windriver/
http://www.carrona.org/drivers/driver.php?id=VSTwindrvr6.sys
 
windrvr6.sys                Tue Aug 31 07:15:04 2010 (4C7CE438)
WinDriver or Alohabob USB Bridge Cable Driver http://www.jungo.com/st/support/uninstall.html
http://www.carrona.org/drivers/driver.php?id=windrvr6.sys
 
intelppm.sys                Thu Sep 22 06:43:11 2011 (4E7B113F) - this will most likely update through Windows Update
Intel Processor driver http://downloadcenter.intel.com/Default.aspx also at  
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
 
tap0901.sys                 Thu Aug 22 08:40:01 2013 (521606A1)
TAP-Win32 Adapter V9 or[br]OpenVPN driver or COMODO http://openvpn.net/index.php/open-source/downloads.html or http://forums.comodo.com/index.php?action=dlattach;topic=17220.0;attach=17692  Requires registration
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
 
nvlddmkm.sys                Fri Jan 30 18:44:08 2015 (54CC1748)
nVidia Video drivers http://www.nvidia.com/Download/index.aspx[br]Get from OEM for laptops
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 
Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Mon Oct 23 12:56:14.595 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\102317-40484-01.dmp]
Windows 10 Kernel Version 16299 MP (2 procs) Free x64
System Uptime:0 days 20:57:52.993
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :nvlddmkm.sys ( nvlddmkm+81b31 )
BugCheck 50, {ffff878d04ae5000, 0, fffff806052f1b31, 0}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: ffff878d04ae5000, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff806052f1b31, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000000, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID: AV_R_INVALID_nvlddmkm!unknown_function
CPUID:        "Genuine Intel® CPU            2140  @ 1.60GHz"
MaxSpeed:     1600
CurrentSpeed: 1600
  BIOS Version                  V4.7
  BIOS Release Date             07/28/2010
  Manufacturer                  MICRO-STAR INTERNATIONAL CO.,LTD
  Product Name                  MS-7529
  Baseboard Product             G31TM-P21 (MS-7529)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct 22 15:55:47.637 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\102217-42031-01.dmp]
Windows 10 Kernel Version 16299 MP (2 procs) Free x64
System Uptime:0 days 17:18:39.572
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :nvlddmkm.sys ( nvlddmkm+81b31 )
BugCheck 50, {ffff855704756000, 0, fffff801422d1b31, 0}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: ffff855704756000, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff801422d1b31, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000000, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  Microsoft.Stic
FAILURE_BUCKET_ID: AV_R_INVALID_nvlddmkm!unknown_function
CPUID:        "Genuine Intel® CPU            2140  @ 1.60GHz"
MaxSpeed:     1600
CurrentSpeed: 1600
  BIOS Version                  V4.7
  BIOS Release Date             07/28/2010
  Manufacturer                  MICRO-STAR INTERNATIONAL CO.,LTD
  Product Name                  MS-7529
  Baseboard Product             G31TM-P21 (MS-7529)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon Oct 23 12:56:14.595 2017 (UTC - 4:00)**************************
bam.sys                     Thu Oct 28 13:04:58 1976 (0CD64A3A)
exfat.SYS                   Mon Mar 21 01:41:07 1977 (0D9381F3)
usbVM303.sys                Sun Mar 25 00:26:25 2007 (4605F9F1)
xpc4drvr.sys                Tue May  8 14:54:53 2007 (4640C77D)
vvftav303.sys               Sat Jun 23 01:46:10 2007 (467CB3A2)
VSTwindrvr6.sys             Fri Jul  4 03:28:01 2008 (486DD101)
windrvr6.sys                Tue Aug 31 07:15:04 2010 (4C7CE438)
intelppm.sys                Thu Sep 22 06:43:11 2011 (4E7B113F)
tap0901.sys                 Thu Aug 22 08:40:01 2013 (521606A1)
nvlddmkm.sys                Fri Jan 30 18:44:08 2015 (54CC1748)
dtlitescsibus.sys           Thu Sep 24 16:17:21 2015 (56045A51)
netr28ux.sys                Fri Nov 13 21:01:49 2015 (5646960D)
dtliteusbbus.sys            Mon Dec 28 08:05:52 2015 (568133B0)
RTKVHD64.sys                Tue Dec 29 04:33:49 2015 (5682537D)
athwnx.sys                  Tue Mar  1 03:39:03 2016 (56D55527)
rt640x64.sys                Fri Mar 11 00:57:50 2016 (56E25E5E)
ftdibus.sys                 Mon Oct  3 09:33:48 2016 (57F25E3C)
ftser2k.sys                 Mon Oct  3 09:34:44 2016 (57F25E74)
edevmon.sys                 Wed Jan 25 07:36:58 2017 (58889BEA)
ehdrv.sys                   Wed Jan 25 07:38:59 2017 (58889C63)
epfw.sys                    Wed Jan 25 07:40:04 2017 (58889CA4)
epfwwfp.sys                 Wed Jan 25 07:40:04 2017 (58889CA4)
eamonm.sys                  Mon Jun 19 08:32:33 2017 (5947C461)
em000k_64.dll               Wed Jun 21 03:44:58 2017 (594A23FA)
em008k_64.dll               Thu Jun 29 06:15:31 2017 (5954D343)
em018k_64.dll               Tue Sep 26 06:19:56 2017 (59CA29CC)
em006_64.dll                Wed Oct 11 04:36:20 2017 (59DDD804)
em042_64.dll                Wed Oct 18 04:53:11 2017 (59E71677)
mssecflt.sys                Sat Mar 10 06:02:06 2035 (7A9D6CAE)
intelide.sys                ***** Invalid 2001 Invalid 2001 Invalid


bam.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=exfat.SYS
http://www.carrona.org/drivers/driver.php?id=usbVM303.sys
http://www.carrona.org/drivers/driver.php?id=xpc4drvr.sys
http://www.carrona.org/drivers/driver.php?id=vvftav303.sys
http://www.carrona.org/drivers/driver.php?id=VSTwindrvr6.sys
http://www.carrona.org/drivers/driver.php?id=windrvr6.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=dtlitescsibus.sys
http://www.carrona.org/drivers/driver.php?id=netr28ux.sys
http://www.carrona.org/drivers/driver.php?id=dtliteusbbus.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=athwnx.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=ftdibus.sys
http://www.carrona.org/drivers/driver.php?id=ftser2k.sys
http://www.carrona.org/drivers/driver.php?id=edevmon.sys
http://www.carrona.org/drivers/driver.php?id=ehdrv.sys
http://www.carrona.org/drivers/driver.php?id=epfw.sys
http://www.carrona.org/drivers/driver.php?id=epfwwfp.sys
http://www.carrona.org/drivers/driver.php?id=eamonm.sys
em000k_64.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
em008k_64.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
em018k_64.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
em006_64.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
em042_64.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
mssecflt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=intelide.sys

 

 

XXXXX


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 fadi-sheikh

fadi-sheikh
  • Topic Starter

  • Members
  • 246 posts
  • OFFLINE
  •  
  • Local time:06:44 AM

Posted 26 October 2017 - 10:28 PM

Thanks






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users