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Laptop freezes unless in safe mode


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#1 millaaash

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Posted 23 October 2017 - 02:09 PM

Hi, I'm new..

 

I got a laptop that's a few years old and it freezes about 10 minutes after booting up normally.

However, it works fine in safe mode.. It has win 8 which is unsupported and i can't update since it just freezes..

 

i did a sfc/scannow but it failed to fix someting and provided a log which i will provide to you..

 

Specs:

Laptop model: Acer Aspire V5-552PG

CPU: AMD A10-5757M

GPU: AMD Radeon HD 8750M

Ram: 8GB DDR3

HDD: 1TB

Win: Windows 8 64-bit

 

Help would be appreciated very much, thank you...



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#2 JohnC_21

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Posted 23 October 2017 - 03:22 PM

One solution is to back up all your personal data and install with a DVD or USB using Media Creation Tool for Windows 8.1. Doing this will give you a fresh install of 8.1 without all the Windows 8 baggage. You may need to reinstall some drivers after the install as the media created using the MCT is not OEM specific. I would go to your computer's support site and download any 8.1 specific drivers. (edit: Especially the wifi driver for 8.1)

 

The Media Creation tool needs to be run on a Windows 7 or later computer. You could download on your Windows 8 computer using Safe Mode with Networking.

https://www.microsoft.com/en-us/software-download/windows8

 

If the computer came pre-installed with Windows 8 the key resides in firmware. When asked for a key click next without entering anything. To be safe I would download the following program and make a note of the key it finds. You can also download and run using Safe Mode with Networking.

 

https://github.com/Superfly-Inc/ShowKeyPlus/releases


Edited by JohnC_21, 23 October 2017 - 03:23 PM.


#3 millaaash

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Posted 23 October 2017 - 03:32 PM

One solution is to back up all your personal data and install with a DVD or USB using Media Creation Tool for Windows 8.1. Doing this will give you a fresh install of 8.1 without all the Windows 8 baggage. You may need to reinstall some drivers after the install as the media created using the MCT is not OEM specific. I would go to your computer's support site and download any 8.1 specific drivers. (edit: Especially the wifi driver for 8.1)

 

The Media Creation tool needs to be run on a Windows 7 or later computer. You could download on your Windows 8 computer using Safe Mode with Networking.

https://www.microsoft.com/en-us/software-download/windows8

 

If the computer came pre-installed with Windows 8 the key resides in firmware. When asked for a key click next without entering anything. To be safe I would download the following program and make a note of the key it finds. You can also download and run using Safe Mode with Networking.

 

https://github.com/Superfly-Inc/ShowKeyPlus/releases

So... do i have to put the drivers on the usb? 



#4 JohnC_21

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Posted 23 October 2017 - 03:50 PM

It would be best to put the drivers on a separate key if you can. If not then put the drivers on the key after creating the USB install using the Media Creation Tool. Create a separate folder on the root of the USB and call it something like Toshiba drivers.



#5 millaaash

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Posted 23 October 2017 - 03:53 PM

It would be best to put the drivers on a separate key if you can. If not then put the drivers on the key after creating the USB install using the Media Creation Tool. Create a separate folder on the root of the USB and call it something like Toshiba drivers.

Would an micro sd card on an adapter be okay? (laptop has sd card port) edit: for the second i mean


Edited by millaaash, 23 October 2017 - 03:54 PM.


#6 JohnC_21

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Posted 23 October 2017 - 04:14 PM

If you mean use the micro sd card to copy the drivers to then yes you can use it.

 

After backing up your personal data and any licenses for purchased software, especially Windows Office you can follow this step by step for a clean install of 8.1.

 

https://www.lifewire.com/how-to-clean-install-windows-8-or-8-1-2626254


Edited by JohnC_21, 23 October 2017 - 04:16 PM.


#7 millaaash

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Posted 23 October 2017 - 04:25 PM

If you mean use the micro sd card to copy the drivers to then yes you can use it.

 

After backing up your personal data and any licenses for purchased software, especially Windows Office you can follow this step by step for a clean install of 8.1.

 

https://www.lifewire.com/how-to-clean-install-windows-8-or-8-1-2626254

Okay thank you very much!! appreciate it

do i mark this as Solved now, or when i've installed 8.1 and the freezing is gone? (sry new)


Edited by millaaash, 23 October 2017 - 04:27 PM.


#8 JohnC_21

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Posted 23 October 2017 - 04:29 PM

No problem. If you have any additional questions I will try to answer them. 

 

I just want to repeat, make sure you have backed up all your personal data first. Sometimes it easy to overlook something like browser bookmarks or email if you have an email client and not webmail. I would also repeat to grab the windows key using the keyfinder I linked to just in case it's needed.



#9 millaaash

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Posted 23 October 2017 - 04:45 PM

No problem. If you have any additional questions I will try to answer them. 

 

I just want to repeat, make sure you have backed up all your personal data first. Sometimes it easy to overlook something like browser bookmarks or email if you have an email client and not webmail. I would also repeat to grab the windows key using the keyfinder I linked to just in case it's needed.

Hey i just realized that my usb size is too small for the win 8.1 files.. microsoft says i need 4gb, my usb stick only has 3.72gb.. is it possible to use an micro sd card with an usb adapter?



#10 JohnC_21

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Posted 23 October 2017 - 05:03 PM

If the stick is labeled 4GB it will work as Windows, because it uses binary, sees the drive as 3.72GB. The 8.1 uses about 3.5GB

 

If you input 4 into the below calculator you will see that Windows will display 3.72

 

http://www.endmemo.com/data/diskcapacity.php

 

1kb = 1024 bytes 

1MB = 1024 x 1024 bytes

1GB = 1024 x 1024 x 1024 bytes = 1073741824 bytes

 

1000000000 / 1073741824 = .931

 

4GB x .931 = 3.724



#11 millaaash

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Posted 23 October 2017 - 06:04 PM

If the stick is labeled 4GB it will work as Windows, because it uses binary, sees the drive as 3.72GB. The 8.1 uses about 3.5GB

 

If you input 4 into the below calculator you will see that Windows will display 3.72

 

http://www.endmemo.com/data/diskcapacity.php

 

1kb = 1024 bytes 

1MB = 1024 x 1024 bytes

1GB = 1024 x 1024 x 1024 bytes = 1073741824 bytes

 

1000000000 / 1073741824 = .931

 

4GB x .931 = 3.724

Ohh okay i'll try this method now, thanks again



#12 millaaash

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Posted 23 October 2017 - 06:08 PM

Hey, umm just to be clear, if it asks for my key, my windows 8 key will be accepted? i'm installing 8.1 tho?



#13 millaaash

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Posted 23 October 2017 - 06:16 PM

If the stick is labeled 4GB it will work as Windows, because it uses binary, sees the drive as 3.72GB. The 8.1 uses about 3.5GB

 

If you input 4 into the below calculator you will see that Windows will display 3.72

 

http://www.endmemo.com/data/diskcapacity.php

 

1kb = 1024 bytes 

1MB = 1024 x 1024 bytes

1GB = 1024 x 1024 x 1024 bytes = 1073741824 bytes

 

1000000000 / 1073741824 = .931

 

4GB x .931 = 3.724

The ms mediacreation tool says there isn't enough storage space..... so can i use the micro sd in an usb adapter? it has enough space...



#14 JohnC_21

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Posted 23 October 2017 - 07:26 PM

Yes, you can use the 8 key for 8.1. As I previously posted, click next without entering a key. If it requires a key, use the key found using the keyfinder I posted. You want to keep the key found as with the keyfinder as a backup.

 

I never used a SD card with an adapter as install media. The only thing I can suggest is to try it and see if it works. If that fails you will need to purchase or borrow a 8GB or higher capacity USB flash drive.






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