You need to start a topic in the Virus, Trojan, Spyware, and Malware Removal Logs forum. You will need to do the following prior to starting your topic.
Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.
* If you cannot complete a step, then skip it and continue with the next.
* In Step 6 there are instructions for downloading and running FRST which will create two logs.
When you have done this, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.
Start a new topic and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.
After doing this, please reply back in this thread with a link to the new topic so this topic can be closed by a Moderator.
DO NOT bump your new topic. Wait for a response from one of the Malware Response Team Members. The MRT members look for topics which have not been addressed. If you bump your topic it will make it appear that your topic is being addressed.