Thanks again for the response. I know why mods request specific info, I've used this site before, and always with excellent results and great helpfulness and patience on the part of the mods. The problem is now the computer did the disk check (almost 2 hours), then I told it to go into self-repair. After another hour, it said it could not repair itself, and asked if I wanted to: do advanced options or go to Windows 10. I tried the advanced options, and requested it to do a system restore, but was told there were no restore points established. (Again, this is my daughter's unit, I'm unfortunately not here every day to oversee her usage (I work 450km away from home)) and never had the chance to create a system restore point when the unit was running properly. So I went back to the after-diagnostics screen this morning, and told it to go to Windows, and it went back to the blank screen.
It finally went back to the screen asking about self-diagnostics, and again I went to 'Advanced Options', and told it to keep my files but to reinstall Windows. After ten minutes, it said there was a problem resetting the commuter and no changes were made.
When I tell it to go back to Windows, it looks like there is a flash of a Windows screen that shows for a split second before going back to the diagnostics-options screen.
OK, it went back to a screen showing the Windows icon and running a diagnostic on itself. Just like before. Then went to the screen that says it can't repair itself. It's stuck in some kind of loop. It won't start Windows, and can't repair itself.
If I power it down, then restart it, can I do something to get it into safe-mode and see if it will run from there, or should I just buy another Windows 10 disc and see if I can get it to boot from that, though at present I can't get to the set-up screen to select an alternative boot device. Will having the disc in the CD drive do anything without me selecting it as the boot device?
I'll let you know what happens. Sorry for the confusion, but it's taking so long for the screen changes that I'm never sure what's coming next.
Edited by PGHinBKK, 27 October 2017 - 01:24 AM.
Life is strange......and then there's Thailand....