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Scoured the Internet for answers to no avail. Need help

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#1 drewbcto


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Posted 21 October 2017 - 08:21 PM

Hi there, computer noobie here. A while back, I think I formatted my external hard drive for use on a new Windows PC (formerly used Mac). I had no idea what I was doing. Think I messed it up because somehow another hard drive appears with the formatted drive called "New Volume" every time I plug it into my old Mac.


But when I plug it into my new Windows PC, only the external hard drive called "New Volume" appears and its empty. The main problem is that I can't see or access the hard drive with all my data.


This is what it looks like in Disk Management:


Even though it doesn't show up in My PC, the invisible drive with my data shows up here called Disk 2, Partition 2 - There is another called Disk 2 partition 1. This is not what named the hard drive but I know it is this one based on its capacity.

-It has no File System (ex. FAT32, NTFS)

-It has 100% free space which is not accurate 


-The volume called "New Volume" has the file system NTFS and has drive letter D


-BOTH are healthy primary partitions but not active

-BOTH do NOT have the option to mark the partition as active (option is greyed out)


Please computer lords help this noob out 

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#2 dc3


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Posted 22 October 2017 - 08:55 AM

Welcome to Bleeping Computer.


Press the Windows key OS4o0pO.png  and the X key to open the Windows menu. 


When the menu is open select Disk Management.


Please create a screenshot of the entire image of the Disk Management and post it in your topic.


How to create a screenshot.


1. Download and run A Thousand Words .

2. Follow the wizard to capture a screenshot.

3. Use the built-in editor to resize, edit, or re-capture your screen shot.

4. Your screen shot will be saved to your desktop when you finish the wizard.

You can post the screenshot in your next post as an attachment.

Just below the area where you write text in a post there is the Post button, to the right of this is More Reply Options.


When you click on More Relpy Options you will see Attach Files and Browse, click on Browse, this will open Pictures on your computer, click on the image you want to post, then click on Attach This File, then Add Reply.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.





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