Hi, a family member recently clicked on an ad that said something along the lines of 'Need to update your latest Adobe to view this content" or something along them lines, and allowed the virus to upload itself onto the computer.
I'm not 100% on the computers specs but I know that it's a Lenovo laptop with Win8.1 on it.
I saw a post from a few years ago that seems to have something very similar happen to it, and they were able to have it fixed with the help of someone on these forums so I'm hoping you can help me, and I'll provide as much information on the laptop as possible. Please understand that the laptop goes black AFTER the user has logged in, the computer is still able to run and bring up the log-in splash screen, but once a password is used to log in then the screen goes black and nothing can be seen.
In the previous thread, the person was asked to download a Farbar Recovery Scan Tool on the laptop and post the results, I have done this scan and have the information saved. If it is an use then I can post in upon request!
Thanks for any help that anyone tries to give, its all much appreciate!