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Windows 10 Random Program Crashes


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#1 WhiteFireX

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Posted 20 October 2017 - 02:10 PM

Hello to everyone reading this!

 

So I currently am having a lot of issues with my computer and i'm not very tech minded enough to fix it but good enough to know to google the issue and try that.

 

I am currently getting issues with any program I launch that after a while it randomly locks up and crashes, leaving no error code. This happens to me running most programs i.e. 3DSMax, Adobe Photoshop CC and many of my video games (Tom Clancys Rainbow Six Siege, PLAYERUNKNOWNS Battlegrounds to name a few). I have looked at Reliability History and it says:

 

Problem signature
Problem Event Name:    LiveKernelEvent
Code:    141
Parameter 1:    ffffe60c0159b010
Parameter 2:    fffff805af91f818
Parameter 3:    0
Parameter 4:    13fc
OS version:    10_0_15063
Service Pack:    0_0
Product:    256_1
OS Version:    10.0.15063.2.0.0.256.48
Locale ID:    2057

 

---------

 

Windows 10 Pro x64bit

System manufacturer: MSI

System Model: MS 7821
Processor: Intel Core i7-4770K CPU @ 3.50GHz

Ram: Corsair Vengence 1600 4x4GB

Graphics Card: AMD Radeon R9 200 Series (Lightning version, pre-overclocked)

Motherboard: MSI Z87-G45

 

This is as far as googleing can answer as most posts with this problem seem to be from back in 2012/2014 and don't seem to be relevant anymore. If there are any further scans or system speccs you need, please tell me and I will get back to you asap.



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#2 usasma

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Posted 22 October 2017 - 07:16 PM

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504
The Event ID 41 error is simply Windows saying that it doesn't know why it shutdown.

While waiting for a reply, please monitor your temps with this free utility:  http://www.almico.com/sfdownload.php


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 WhiteFireX

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Posted 23 October 2017 - 11:58 AM

Here are the test you asked for, sorry I don't know how to paste them onto the forum so i've dropboxed them for download :<

 

 

https://www.dropbox.com/s/pl5idoxz1j5mli2/Admin.zip?dl=0

 

https://www.dropbox.com/s/sb2fkitlktyvqsf/SysnativeFileCollectionApp.zip?dl=0



#4 usasma

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Posted 24 October 2017 - 05:50 AM

BCM42RLY service failed to start - this happens twice every 6 seconds (has been going on in different intervals since 10 Oct)
This probably belongs to your wired networking connection

Please:
- download a fresh copy of the latest drivers from the PC/Motherboard manufacturer's website

- uninstall the current Broadcom wired networking software/drivers

- install the freshly downloaded software/drivers

- monitor for further problems.

 

Your UEFI/BIOS (version V1.4) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 3 Windows Update hotfixes installed.  Most build 15063 (1703/Creators Update) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have 4 hard drives.  What is the make/model/wattage and age of your Power Supply?
The purpose of this question is to get you to evaluate your PSU.
- PSU's tend to get less efficient with age
- adding components over time may decrease the ability of the PSU to support the entire system (Maybe remove some stuff to see if that helps?)
- while you can measure the output of a PSU with a multimeter, the readings may change dramatically when the PSU is put under load.  PSU testing instructions (by dc3) here:  https://www.bleepingcomputer.com/forums/t/654994/pc-is-crashingfreezing-up-multiple-times-daily/page-2#entry4341756
- there's a free PSU test in the OCCT program at http://www.ocbase.com/

Many Live Kernel Events in the WER section of the MSINFO32 report.
Often this is a sign of a hardware problem.  Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please finish ALL of the tests and let us know the results.

 

MSI Afterburner  (along with EVGA Precision and Riva Tuner) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys).  Please un-install them immediately!

If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.


 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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