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Laptop keyboard has keys that will randomly stop working.


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#1 Buccura

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Posted 19 October 2017 - 04:12 PM

I'm getting a bit frustrated with an issue my ASUS X550J has been having for months now. Occasionally, it will randomly stop acknowledging when I press certain keys, namely backspace,2, 3, and sometimes P. I have no idea what is causing it. I've opened it up and cleaned out the connectors to the motherboard with q-tips and alcohol, but that doesn't seem to do it. Anyone else have any idea what could be causing this? I tried reinstalling drivers a while ago but that didn't seem to work.



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#2 ranchhand_

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Posted 19 October 2017 - 04:46 PM

You might want to check out this post in Internal Hardware.


Help Requests: If there is no reply after 3 days I remove the thread from my answer list. For further help PM me.


#3 Buccura

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Posted 19 October 2017 - 05:24 PM

I guess my best option then is to contact ASUS and see if I can get a replacement keyboard.



#4 Chris Cosgrove

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Posted 19 October 2017 - 06:15 PM

Laptops vary considerably in their ease of replacement. Some keyboards just unclip from the top surface - no dismantling, just a little care required. Others require virtually a complete strip down. Your best first step is to go onto YouTube and search for 'ASUS X550J keyboard', you will almost certainly find a video showing how to replace the keyboard.

 

I would also do a Google search for the keyboard. ASUS may be competitively priced, they may not. So long as you choose a supplier with a good reputation you will have no problem if another supplier offers a better price. I recently replaced one on a Sony Vaio for a friend of mine and that cost £UK 11 from Amazon.

 

Chris Cosgrove


Edited by Chris Cosgrove, 19 October 2017 - 06:15 PM.





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