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Even the world’s top Apple blogger is losing it over a new MacBook Pro problem


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#1 JohnC_21

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Posted 19 October 2017 - 11:33 AM

Apple’s newest MacBooks apparently suffer from an unexpected problem, a keyboard issue that’s not easy to fix. Affected models include 2015 or later MacBook and 2016 or later MacBook Pro models. These laptops are thinner than ever, and Apple redesigned the mechanism under each key so that it could manufacture butterfly keyboards with an even slimmer profile.
 
Incredibly, it turns out that simple particles of dust can render individual keys on these machines useless, and dislodging them to fix them isn’t as easy as it was on older MacBook models.
 
Reports recently published in The Outline and 512pixels indicate that some users are experiencing serious issues with their keyboards.
 
The Outline explains that replacing a faulty keyboard isn’t possible. Apple has to replace the top case, which has a $700 price tag if the MacBook Pro is out of warranty. Apparently, plenty of buyers are affected:
 
It’s unclear how big of a problem butterfly switch keyboards are. Apple forums are overflowing with reports of Geniuses who have told customers that Apple is “collecting data” on the issue. One corporate issuer of the MacBook Pros in question reported to me that its business has encountered a significant number of keyboard issues, but “less than 5% for sure.” Another Genius explained to me that he had seen an overwhelming number of the computers with keyboard issues, the spacebar in particular — while some keys can be very delicately removed, the spacebar breaks every single time anyone, including a professional, tries to remove it. This is a big problem, since, according to the Genius I spoke to, it’s the key most susceptible to acting up from the aforementioned piece of dust. “I would say it’s THE issue on this computer,” he told me. (Apple declined to comment.)
 
What further proves the new butterfly keyboards have a dust issue is this Apple support document that’s basically insane. If you need to have this guide on your site, it means a significant number of MacBook buyers experience keyboard issues, and it’s not a problem that is going to go away:

 

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#2 softeyes

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Posted 19 October 2017 - 04:19 PM

WOW!!!

 

Gulp…..I would not be a happy camper, to say the least!  :nono: Had I purchased a 15” 2016 MacBook Pro, and paid anywhere from $2,399.00 to $2,799.00, I would expect Apple to pay the $700.00 to fix the problem <at the minimum!> With Apple continuing to outsource their manufacturing, with the attempt to reconfigure their laptops <hardware> to “compete” in the non-Apple market, their proprietary claim that their hardware surpasses any other computer supplier is no longer. <of course IMO> Mind you, I tend to believe that most computer hardware ‘spits’ out of the same manufacturing plant in either Mongolia or China, and a logo is stamped on the case at the end of the line! <regardless of the brand> For me, the ultimate concern in general, is that the new “slim” designed and ultra-light laptops, are experiencing hardware component challenges, regardless of the price of the device.






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