Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

BSOD out of the clear 'blue' sky


  • Please log in to reply
15 replies to this topic

#1 jsw043

jsw043

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:07:59 PM

Posted 19 October 2017 - 08:14 AM

Any help appreciated. While watching video from friend on FB and:

 

Problem signature:

  Problem Event Name:                        BlueScreen

  OS Version:                                          6.1.7601.2.1.0.256.1

  Locale ID:                                             1033

 

Additional information about the problem:

  BCCode:                                               100000ea

  BCP1:                                                    FFFFFA8022B7CB50

  BCP2:                                                    0000000000000000

  BCP3:                                                    0000000000000000

  BCP4:                                                    0000000000000000

  OS Version:                                          6_1_7601

  Service Pack:                                       1_0

  Product:                                               256_1

 

Files that help describe the problem:

  C:\Windows\Minidump\101617-29608-01.dmp

  C:\Users\Jim\AppData\Local\Temp\WER-48032-0.sysdata.xml

 

 

Windows 7 Ultimate 64-bit SP1
AMD FX-8350 8 °C
Vishera 32nm Technology
32.0GB Dual-Channel DDR3 @ 668MHz (11-11-11-28)
ASUSTeK COMPUTER INC. CROSSHAIR V FORMULA-Z (Socket 942) 26 °C
Philips (1920x1080@60Hz)
4096MB ATI AMD Radeon R9 200 Series (C.P. Technology) 28 °C
1863GB Western Digital WDC WD20EZRZ-00Z5HB0 ATA Device (SATA) 25 °C
Optiarc DVD RW AD-7200S ATA Device
AMD High Definition Audio Device


BC AdBot (Login to Remove)

 


#2 Allan

Allan

  • BC Advisor
  • 8,602 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:07:59 PM

Posted 19 October 2017 - 08:17 AM

If this is an isolated instance I wouldn't worry about it. If it happens again it's worth investigating.



#3 bwv848

bwv848

    Bleepin' Owl


  • BSOD Kernel Dump Expert
  • 3,024 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:92.96 million miles away from the sun
  • Local time:07:59 PM

Posted 19 October 2017 - 08:30 AM

We need more information about your system than what you've provided. Hence, please follow these BSOD posting instructions and attach the requested files by replying to this topic. You may skip the part of step three where it instructs you to create a new topic, since you already have a topic here. There's no need to create another topic. :wink:

Thank you.

Regards,
bwv848


If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#4 jsw043

jsw043
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:07:59 PM

Posted 19 October 2017 - 08:56 AM

http://speccy.piriform.com/results/ZO5xmygGVJe8gwFS7G4uEhO



#5 jsw043

jsw043
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:07:59 PM

Posted 19 October 2017 - 11:16 PM

Attached File  SysnativeFileCollectionApp.zip   1.62MB   5 downloads



#6 bwv848

bwv848

    Bleepin' Owl


  • BSOD Kernel Dump Expert
  • 3,024 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:92.96 million miles away from the sun
  • Local time:07:59 PM

Posted 20 October 2017 - 09:13 AM

There are no dumps files in the uploaded reports — please stop using CCleaner for now as it automatically deletes dumps. On the other hand, a BSOD is recorded in WER and appears to flag atikmdag.sys, your graphics driver. Since this BSOD only occurred once and because of the complexities of graphics drivers, I would leave the system alone, unless you get another BSOD. In that case, just run the Sysnative File Collection App and attach its output here.

Regards,
bwv848


If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#7 jsw043

jsw043
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:07:59 PM

Posted 20 October 2017 - 09:49 AM

Could the atikmdag.sys be connected with multiple 'green screens' that I have experienced while playing War of Warcraft? I never had green screen before I installed this PowerColor PCS+  R9 380. I only associated green screens with my console game playing days.

​If i uncheck Memory Dumps, Windows Error Reporting and Windows Log Files in CCleaner will that suffice to keep it from deleting the needed files?



#8 bwv848

bwv848

    Bleepin' Owl


  • BSOD Kernel Dump Expert
  • 3,024 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:92.96 million miles away from the sun
  • Local time:07:59 PM

Posted 20 October 2017 - 10:46 AM

 

​If i uncheck Memory Dumps, Windows Error Reporting and Windows Log Files in CCleaner will that suffice to keep it from deleting the needed files?

Yes, that works. :)

 

Could the atikmdag.sys be connected with multiple 'green screens' that I have experienced while playing War of Warcraft? I never had green screen before I installed this PowerColor PCS+  R9 380. I only associated green screens with my console game playing days.

Most likely. What is your the make/model/wattage/voltages in BIOS of your PSU? I'm wondering whether if the system is underpowered, as that can be a common culprit after graphics card upgrades. What graphics drivers are you using? The ones directly from AMD?


If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#9 jsw043

jsw043
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:07:59 PM

Posted 20 October 2017 - 11:08 AM

ThermalTake Smart M Series 80+ Bronze 1000 watt.

Unsure of how to access BIOS of the PSU.



#10 jsw043

jsw043
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:07:59 PM

Posted 20 October 2017 - 11:13 AM

AMD Software ver 17.9.2



#11 jsw043

jsw043
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:07:59 PM

Posted 20 October 2017 - 11:19 AM

The frequency of green screens lessened once I killed Windows Media Center updater though I don't have the expertise to know for sure if that was just coincidence or not.



#12 bwv848

bwv848

    Bleepin' Owl


  • BSOD Kernel Dump Expert
  • 3,024 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:92.96 million miles away from the sun
  • Local time:07:59 PM

Posted 22 October 2017 - 09:02 PM

The frequency of green screens lessened once I killed Windows Media Center updater though I don't have the expertise to know for sure if that was just coincidence or not.

I, too, am not in a position to conclude that Windows Media Center was related either. :) No post hoc ergo propter hoc for me. :wink:

ThermalTake Smart M Series 80+ Bronze 1000 watt.

If working properly, this PSU provides more than enough power.

Unsure of how to access BIOS of the PSU.

It's the BIOS setup of the motherboard. :) But the PSU voltages look fine in Speccy.

 

Do you know the subvendor of your graphics card? (Is it really C.P. Technology - never knew they did graphics cards?) If so, go over to their website and try using their recommended drivers.


Edited by bwv848, 22 October 2017 - 09:03 PM.

If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#13 jsw043

jsw043
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:07:59 PM

Posted 23 October 2017 - 02:15 PM

Yes it is C.P. Technology. I took a chance on them because of their price point. I don't usually do this. The tech guy, when I asked about the company, said "They're not an awful company". A warning I failed to heed being strapped for cash and needing a graphics card quick.

 

A Review claimed the company drivers to be problematic so I've been using the AMD Radeon Settings for driver updates. Just installed a new AMD driver ver 17.10.1 this morning. If I have more of the same I'll try the C.P. Technology site to see if they've updated their drivers. Hope springs eternal. If problem persists I know where to go to for help.

 

I want to take this opportunity to thank you for all your help. Problems can be vexing to say the least but they're also an opportunity for me to learn.



#14 bwv848

bwv848

    Bleepin' Owl


  • BSOD Kernel Dump Expert
  • 3,024 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:92.96 million miles away from the sun
  • Local time:07:59 PM

Posted 25 October 2017 - 09:35 PM

You're most welcome. I was unaware that C.P. Technology made graphics cards. In my experience, I've found that newer graphics drivers aren't necessarily better. In contrast, the ones recommended by the subvendor are usually best, as they have been tested and been found compatible.

 

Regards,

bwv848


Edited by bwv848, 25 October 2017 - 09:35 PM.

If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#15 jsw043

jsw043
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:07:59 PM

Posted 26 October 2017 - 03:00 AM

At the risk of jinxing myself I have had no green screens or BSOD issues since last driver update. Haven't checked Subvendor site yet but will do so as per your recommendation. Thanks again. 






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users