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Windows 7 Freezing/Crashing No BSOD


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#1 Chazzen

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Posted 19 October 2017 - 05:45 AM

I'm not sure how to really start so I'll just give a general run-down.

 

Around 4 or 5 days ago I started to experience frequent system freezing and hanging. None of which caused a BSOD and each completely distorted the screen (in different ways) every time. An example of which I'll attach to this post.

 

The only way to get control back is to restart the computer and try again. This all started when I opened VLC and was going through a video of some gameplay I had recorded. The file itself was fairly large so I was used to a bit of lag between different times I clicked through. However, after around a minute I started to notice it wasn't just VLC hanging--it was also Explorer.exe. I attempted to force-crash (aka end progam/end process) in task manager, but it failed to close. I also attempted to end explorer.exe and it refused to do so as well. After going through and trying various ways to force close both I started to get another weird error. The error read something along the lines of 'You do not have access to end 'x' program'. This was strange as I had not received it before that. When checking the properties of VLC it showed itself to be 'system32'. I checked explorer.exe and it showed the same...I think somehow VLC was connected to explorer.exe directly. Anyways, a couple minutes later the screens all go black, then flash back with the entire screen distorted (like below).

 

I tried a second time and it happened again whilst in VLC and this time it was task manager itself that was constantly hanging along with explorer.exe. There was pretty much nothing I could do except wait for the inevitable entire system hang/freeze. After this, I attempted to locate the problem.

 

Going through the various programs and drivers I tried to narrow down what might be causing it to occur. I uninstalled VLC completely and decided to see if that would fix the issue. It did not. It started occuring even with nothing running. I then checked for faulty drivers with the Driver Verifier. I found a couple minute ones from Daemos and a controller-plugin (so I could use PS4 controllers). After removing these and associated left-over files, the issues kept happening and with Verifier still running it froze again with no BSOD. I went through and enabled BSOD on CtrlScrollScroll and it still refused to give a Blue Screen, instead opting to just immediately distort the screen. The only way I could trigger a Blue Screen was in Safe Mode...which most likely didn't have whatever faulty driver it is running.

 

I had pretty much given up at this point and tried the normal: Memory checks, Prime95 stress testing, and completely uninstalling my Display drivers to no avail.

 

I also checked all my temps and made sure they were all in a good range and everything seemed normal. Especially since it is starting to get cold here.

 

A couple days ago I decided to just rollback to an automatic restore point to try and fix it...and all seemed to be running alright. That is until about an hour or so ago.

 

I once again started to get the hang while in Vegas...and I knew what was to happen next. I hit CtrlScrollScroll hoping I might be able to catch it before it hung everything...and again the screen immediately distorted and that is the picture I took below. However...it seems some sort of DMP file was saved to my C drive at the exact time I hit that. I am unable to decipher it with WinDbg and it seems it stopped exactly at 15.9GBs.

 

Weird thing about this is also that I had been playing a fairly intense FPS game for hours before this and it had previously froze during this same game...not sure why it waited until Vegas this time.

 

I am not sure what to do at this point and would really appreciate some help with this.

 

Now for the specs:

 

CPU: AMD FX-8350 8-core

PSU: 1000W Corsair Gold Edition RM1000x

GPU: AMD Sapphire Nitro R9 Fury 4GB

RAM: 16GB

OS: Windows 7 Home Edition

 

Thanks.

 

EDIT: Seems I missed a few things in my haste.

 

Motherboard: ASUS M5A99FX Pro 2.0

OS is an OEM (not originally built by me, but by a family friend)

OS is also 64-bit

Computer itself was just re-built from the ground-up earlier this year when I bought a new case/new Motherboard (old one died on installation).

Part ages: GPU is new and less than a year old, CPU is around 2 years old, PSU is new and less than a year old, RAM is from around 2013 (but passed all checks), Harddrives are from around 2013 (also passed all checks).

 

EDIT 2: I probably should have said this at some point but it must have slipped my mind. Around the same time these freezes started, I started to randomly have weird audio-clicks once in a while. Hard to describe and it doesn't seem to get caught on the sound mixer, and happens very rarely, and only usually when some other sound is happening (video, music, sfx, etc). Not sure if this is at all related, but it might help.

Attached Files


Edited by Chazzen, 19 October 2017 - 06:22 AM.


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#2 bwv848

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Posted 19 October 2017 - 11:49 AM

Unfortunately, the ZIP log file is missing some important files. Would you please run the Sysnative File Collection App again and attach the results? Sorry about this.



#3 Chazzen

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Posted 19 October 2017 - 12:01 PM

Unfortunately, the ZIP log file is missing some important files. Would you please run the Sysnative File Collection App again and attach the results? Sorry about this.

 

Thanks for the help!

 

It's slightly larger than the previous one so hopefully it has everything you need. I did give it a quick glance-over and I don't see any new files however.

Attached Files



#4 bwv848

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Posted 19 October 2017 - 01:04 PM

You're welcome. :)

Strange, you are right, it is not much better this time.

Can you open an elevated command prompt (run as admin) and enter the following command:

systeminfo|clip

When the command has finished, you will find it copied something to your clipboard. Paste the info here.

 

Note: If it appears to get stuck on loading hotfix information, still let it run. The process really shouldn't take longer than five minutes however.


Edited by bwv848, 19 October 2017 - 01:05 PM.


#5 Chazzen

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Posted 19 October 2017 - 01:37 PM

-snip-

Both this and the other one took around ~15 seconds to complete. Not sure if that's good or bad hah. Also, I notice the recommendation around here to update the BIOS quite a bit, but I believe that's what (at least helped) to brick my old Motherboard. So hopefully it won't come to that. :P

 

Here's the contents:

 

Host Name:                 OWNER-PC
OS Name:                   Microsoft Windows 7 Home Premium
OS Version:                6.1.7601 Service Pack 1 Build 7601
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          Owner
Registered Organization:   
Product ID:                00359-OEM-8703055-16106
Original Install Date:     2/4/2013, 9:54:57 PM
System Boot Time:          10/19/2017, 2:43:37 AM
System Manufacturer:       To be filled by O.E.M.
System Model:              To be filled by O.E.M.
System Type:               x64-based PC
Processor(s):              1 Processor(s) Installed.
                           [01]: AMD64 Family 21 Model 2 Stepping 0 AuthenticAMD ~4000 Mhz
BIOS Version:              American Megatrends Inc. 2501, 4/7/2014
Windows Directory:         C:\Windows
System Directory:          C:\Windows\system32
Boot Device:               \Device\HarddiskVolume1
System Locale:             en-us;English (United States)
Input Locale:              en-us;English (United States)
Time Zone:                 (UTC-08:00) Pacific Time (US & Canada)
Total Physical Memory:     16,283 MB
Available Physical Memory: 12,140 MB
Virtual Memory: Max Size:  32,865 MB
Virtual Memory: Available: 28,348 MB
Virtual Memory: In Use:    4,517 MB
Page File Location(s):     D:\pagefile.sys
Domain:                    WORKGROUP
Logon Server:              \\OWNER-PC
Hotfix(s):                 257 Hotfix(s) Installed.
                           [01]: KB2849697
                           [02]: KB2849696
                           [03]: KB2841134
                           [04]: KB2670838
                           [05]: KB2592687
                           [06]: KB971033
                           [07]: KB2305420
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                           [246]
Network Card(s):           3 NIC(s) Installed.
                           [01]: Realtek PCIe GBE Family Controller
                                 Connection Name: Local Area Connection
                                 DHCP Enabled:    Yes
                                 DHCP Server:     192.168.0.1
                                 IP address(es)
                                 [01]: 192.168.0.3
                                 [02]: fe80::c9bf:504f:7f8d:a208
                                 [03]: 2600:8801:3b00:f550:c9b9:cdf1:43b6:7580
                                 [04]: 2600:8801:3b00:f550:c9bf:504f:7f8d:a208
                           [02]: VirtualBox Host-Only Ethernet Adapter
                                 Connection Name: VirtualBox Host-Only Network
                                 Status:          Hardware not present
                           [03]: TAP-Windows Adapter V9
                                 Connection Name: Local Area Connection 2
                                 Status:          Hardware not present
 



#6 bwv848

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Posted 20 October 2017 - 09:20 AM

Hi,

 

First of all, please run Speccy, as we're missing that...

 

:step1: Speccy by Piriform

  • Download and save Speccy from here.
  • Navigate to the directory in which you saved the ZIP file.
  • Right-click on the downloaded ZIP file, click Extract all, taking note of where the files will be extracted, and then hit Extract.
  • Open up the extracted folder, right-click on Speccy64.exe (or Speccy.exe, if your system is 32-bit), and select Run as administrator. Please accept any User Account Control prompts.
  • After waiting a while, click File, then Publish Snapshot.
  • Hit Yes to the Publish Snapshot dialog, then click Copy to Clipboard. Paste the URL in your next reply.

 

Do you have any ideas what these Device Manager errors are all about?

Logitech_LGVirHid02    LOGIDEVICE\VID_046D&PID_C231\1&2D12BED1&1&02    The drivers for this device are not installed.
Logitech Gaming Virtual Keyboard    LOGIDEVICE\VID_046D&PID_C232\1&2D12BED1&1&01    This device is working properly.
VirtualBox Host-Only Ethernet Adapter    ROOT\NET\0001    This device is disabled.
TAP-Windows Adapter V9    ROOT\NET\0002    This device is disabled.
Airlink101 Wireless USB Adapter - PANDA NDIS IM Filter Miniport v1.6.0.44    ROOT\NETIMFLTMP01060044\0000    This device is disabled.
WAN Miniport (IP) - PANDA NDIS IM Filter Miniport v1.6.0.44    ROOT\NETIMFLTMP01060044\0002    This device is working properly.
WAN Miniport (Network Monitor) - PANDA NDIS IM Filter Miniport v1.6.0.44    ROOT\NETIMFLTMP01060044\0003    This device is disabled.
WAN Miniport (IPv6) - PANDA NDIS IM Filter Miniport v1.6.0.44    ROOT\NETIMFLTMP01060044\0004    This device is working properly.
VirtualBox Host-Only Ethernet Adapter - PANDA NDIS IM Filter Miniport v1.6.0.44    ROOT\NETIMFLTMP01060044\0006    This device is working properly.
AODDriver4.2.0    ROOT\LEGACY_AODDRIVER4.2.0\0000    This device is not present, is not working properly, or does not have all its drivers installed.

Anyway, I highly suggest you remove any USB wireless dongles, as they are known to be problematic.

 

Regards,

bwv848



#7 Chazzen

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Posted 20 October 2017 - 10:59 AM

First of all, please run Speccy, as we're missing that...

 

select Run as administrator.

 

 

Do you have any ideas what these Device Manager errors are all about?

I've used Speccy previously but it's the first time I've received a message like this before:

 

Crash.PNG

 

This only happened when running it as administrator. Running it normally worked fine: http://speccy.piriform.com/results/4xbEPafRuQEOUQXDGKanvHb

 

As for the errors I'll go in order:

 

Logitech_LGVirHid02 -- Not sure what this is. Might be something to do with my mouse or keyboard as both are Logitech.

 

Logitech Gaming Virtual Keyboard -- No idea what a 'virtual keyboard' is...other than the default one that comes with Windows 7 in accessories.

 

VirtualBox Host-Only Ethernet Adapter -- This functioned as the 'proxy' for using the virtualbox I had with Panda AV wayback when the computer was first installed. It was part of the internet adapters and I disabled it as it slowed down my internet. AFAIK it doesn't do anything since I uninstalled Panda.

 

TAP-Windows Adapter V9 -- Another one of the random internet adapters. I have no idea what this one was for unless it was linked to my old wireless USB I had a long time ago now.

 

Airlink101 Wireless USB Adapter - PANDA NDIS IM Filter Miniport v1.6.0.44 -- The Airlink101 was the wireless adapter USB I had...I guess Panda used a proxy to filter it and never removed it when it was uninstalled? This was years ago however.

 

WAN Miniport (IP) - PANDA NDIS IM Filter Miniport v1.6.0.44

WAN Miniport (Network Monitor) - PANDA NDIS IM Filter Miniport v1.6.0.44

WAN Miniport (IPv6) - PANDA NDIS IM Filter Miniport v1.6.0.44

^ I believe all these are the same as the Airlink101 Panda Proxy, just for other internet types?

 

VirtualBox Host-Only Ethernet Adapter - PANDA NDIS IM Filter Miniport v1.6.0.44 -- Guessing this was Panda's proxy within a proxy? No idea.

 

AODDriver4.2.0 -- This was for AMD Overdrive...not sure why it is showing as incorrect. I used AOD for CPU overclocking, but the program isn't all that stable and I stopped using it for the most part.

 

Also, all the PANDA internet adapters don't show up in the adapter settings.

 

Thanks for the help once again!

 

EDIT: I almost forgot Logitech_LGVirHid02 may also have something to do with an old microphone I had. It was also Logitech.

Attached Files


Edited by Chazzen, 20 October 2017 - 11:15 AM.


#8 bwv848

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Posted 22 October 2017 - 08:47 PM

First, sorry for the tardy response. I've been very busy this weekend with personal affairs. :)

 

AODDriver4.2.0 -- This was for AMD Overdrive...not sure why it is showing as incorrect. I used AOD for CPU overclocking, but the program isn't all that stable and I stopped using it for the most part.

Does this mean you are currently overclocking? If so, please stop while we're troubleshooting your system.

 

I noticed unusual (but not serious) PSU voltage fluctuations. Can you send me a picture of your PSU voltages, as seen from the BIOS? It's highly unlikely the PSU is faulty, but I'd like to make sure.

 

Since your graphics card's subvendor is SAPPHIRE, let's try using their recommended drivers...

 

http://asia.dl.sapphiretech.com/archive/gm/drivers/whql-win7-64bit-radeon-crimson-relive-17.4.3.zip

 

They're several of them, but let's start with those above. BTW - if possible, please uninstall your drivers with DDU.



#9 Chazzen

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Posted 22 October 2017 - 09:53 PM

First, sorry for the tardy response. I've been very busy this weekend with personal affairs :)

No Problem! Just glad I'm getting help at all. Especially from a forum of volunteers.

 

Does this mean you are currently overclocking? If so, please stop while we're troubleshooting your system.

Hmm, I didn't even think about that. But yeah, I believe I have it overclocked in either MSI Afterburner or AOD still. I also have the base increased via the BIOS itself. Never had issues with it so didn't think about it. I'll try and go through and get them all back to default.

 

I noticed unusual (but not serious) PSU voltage fluctuations. Can you send me a picture of your PSU voltages, as seen from the BIOS? It's highly unlikely the PSU is faulty, but I'd like to make sure.

Interesting. Could be for when I am gaming as I have AMD 'chill' in effect via Radeon Settings enabled (as well as general power-saving) where it uses less power in static areas of a game and uses more during more graphically intensive areas. I'll take some pics with my phone and see how they come out.

 

Since your graphics card's subvendor is SAPPHIRE, let's try using their recommended drivers...

 

http://asia.dl.sapphiretech.com/archive/gm/drivers/whql-win7-64bit-radeon-crimson-relive-17.4.3.zip

Hmm I hadn't even thought to try that since they are usually quite out-of-date compared to AMD ones. Indeed that's the case here, but if it'll fix my issues I'm all for it.

 

BTW - if possible, please uninstall your drivers with DDU.

I previously did AMDs clean uninstall thing before I rolled-back to a previous restore point. If DDU doesn't work, do you want me to try AMDs again?

 

Also, would it be alright if I uninstalled the audio driver for AMD as well? I never intended to install it as I already have official drivers from Creative (my headphone makers) and the AMD audio driver is probably what is giving me the audio issues.

 

Lastly, I have mid-terms due tonight and class tomorrow so I'll probably have to do all this tomorrow night, so if I don't respond that'll probably be why. Just wanted to give a heads-up in advance that I wasn't abandoning this topic. :)

 

Thanks again!



#10 bwv848

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Posted 23 October 2017 - 10:20 PM

 

Also, would it be alright if I uninstalled the audio driver for AMD as well? I never intended to install it as I already have official drivers from Creative (my headphone makers) and the AMD audio driver is probably what is giving me the audio issues.

Yes, that's okay.

 

Lastly, I have mid-terms due tonight and class tomorrow so I'll probably have to do all this tomorrow night, so if I don't respond that'll probably be why. Just wanted to give a heads-up in advance that I wasn't abandoning this topic. :)

No problem, I understand. I'm busy too...



#11 Chazzen

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Posted 24 October 2017 - 02:05 AM

-snip-

I've run DDU and installed the Sapphire-suggested Drivers you linked.

 

I also was able to reset MSI Afterburner and AOD to default levels.

 

I also went and changed the BIOS 'AI Tweaks' back to 'auto' from 'manual'. However, it still seems my CPU clock is around ~300Mhz faster than the base levels. At a loss for what might be causing that unless that is maybe something in the ASUS ai tweaker (program seperate from the BIOS) I changed.

 

Lastly, I checked the PSU voltages from the BIOS in the main area and advanced mode. While they seemed normal to me, I'll attach the photos you requested below:

main.jpg
advanced.jpg

Attached Files



#12 bwv848

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Posted 27 October 2017 - 08:12 PM

 

Lastly, I checked the PSU voltages from the BIOS in the main area and advanced mode. While they seemed normal to me, I'll attach the photos you requested below:

I agree the PSU voltages are totally normal — it's just that the 12V rail is a tiny bit off. :)
 

 

I also went and changed the BIOS 'AI Tweaks' back to 'auto' from 'manual'. However, it still seems my CPU clock is around ~300Mhz faster than the base levels. At a loss for what might be causing that unless that is maybe something in the ASUS ai tweaker (program seperate from the BIOS) I changed.

Is this your FX-8350 your CPU? If so, everything's fine as it has AMD Turbo Core, allowing it to run at 4.2ish GHz. :)

 

Anyway, are you still running into hangs/freezes/problems?



#13 Chazzen

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Posted 27 October 2017 - 09:04 PM

Anyway, are you still running into hangs/freezes/problems?

 

I haven't tried any of the stuff that caused it last time (opening videos, running Vegas, etc) recently as I was worried it would make it more difficult to diagnose. I'll try out doing so now and let you know the results.



#14 Chazzen

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Posted 28 October 2017 - 03:46 AM

Anyway, are you still running into hangs/freezes/problems?

Yes.

 

I started using Media Player again and I seemed to be having no issues with it at all. This made me somewhat optimistic that the issue may have been fixed...but upon loading up Vegas and clicking around on the timeline a couple times the program started to hang. I gave it about 30 seconds then tried ending it with task manager...doing so only made it go transparent and my second screen froze on the video image that was last selected. I attempted to end it multiple times to no avail...and after about a minute or so it completely hung, the screen went black, and then flashed back with this:

freezeagain.jpg

This is the first time I've seen it do this specifically. Usually it distorts the screen to whatever the background was at that point...this seems to have just went completely static like a TV screen and black bars in-between.

 

However, when this happened I hit CtrlScrollScroll again to attempt a BSOD but it did nothing--or so I thought. Upon restarting another file the same exact size as the last (RAM limitation?) appeared. This time instead of being named 'MEMORY.DMP' (which I still have by the way) it is now named 'DUMP2d56.tmp'.

 

So yeah, unfortunately the issue still persists...and it seems the dang clicking is still here too. I have no idea if it is related but it has started to get worse.

 

Anyways, any help trying to further troubleshoot this would be appreciated.

 

Thanks again for all the help so far!

 

EDIT: That's weird...the 'DUMP2d56.tmp' file has a creation date of 4/9/2016...but says it was modified at the same time I froze...I've never seen this file before. I'm guessing this is just a place-holder that got modified? Just thought I'd mention it.

Attached Files


Edited by Chazzen, 28 October 2017 - 03:59 AM.


#15 bwv848

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Posted 01 November 2017 - 08:54 AM

However, when this happened I hit CtrlScrollScroll again to attempt a BSOD but it did nothing--or so I thought. Upon restarting another file the same exact size as the last (RAM limitation?) appeared. This time instead of being named 'MEMORY.DMP' (which I still have by the way) it is now named 'DUMP2d56.tmp'.

Just curiously, who told you about this? :)

Can you try putting your graphics card on another PCI slot? I'll come back with more suggestions later...




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