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Oct patch tuesday crashes = Computer crash and now bootloop: Please assist!


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#1 m3ommm

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Posted 17 October 2017 - 11:12 AM

Oct patch tuesday crashes = Computer crash and now bootloop: Please assist!
HP Compaq Elite
Windows 7 pro OA
Since the computer installed
KB4041681
KB4040685
KB4041676
KB4041691
I started it in safe mode, then went to recovery and now stuck in recovery boot loop.
It will not allow me to press F8 only ESC
I do not want to restore the computer, just want to stop bootloop so i can  try again to remove the updates. I looked in tutorials but it does not stop looping. Can you point me as to what to do in the command prompt please?

Thanks in advance!



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#2 JohnC_21

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Posted 17 October 2017 - 11:54 AM

If you have a Windows 7 install disk or System Repair Disk you can do a System Restore. 

 

Boot the Windows 7 install disk and select Repair Computer. Select System Restore.



#3 m3ommm

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Posted 17 October 2017 - 12:25 PM

I created a boot disc and I select cd/dvd drive and nothing happens.  Is there another way to force the cd to run in the command prompt?



#4 JohnC_21

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Posted 17 October 2017 - 12:35 PM

On an Hp tap Esc at boot. This should give you a boot menu to select your optical drive. I believe this is the F9 key. If that fails make sure your optical drive is the first boot device in your BIOS settings.

 

If that does not work you can use an iso of Windows 7 and Rufus to create a bootable USB flash drive.

 

For an iso of Windows 7 select your version using this tool



#5 m3ommm

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Posted 17 October 2017 - 01:13 PM

how do i get it to detect the disc or usb?



#6 JohnC_21

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Posted 17 October 2017 - 01:15 PM

If you have a bootable disk or USB tapping F9 should bring up a list of bootable devices which you would select.



#7 m3ommm

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Posted 17 October 2017 - 01:21 PM

see attached. i choose f9 then cd drive and nothing



#8 m3ommm

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Posted 17 October 2017 - 01:46 PM

i am downloading your version of the .iso, i will let you know if it opens...



#9 JohnC_21

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Posted 17 October 2017 - 01:57 PM

see attached. i choose f9 then cd drive and nothing

I don't see anything attached.



#10 m3ommm

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Posted 17 October 2017 - 04:44 PM

I am trying to get the computer to recognize the disc. will keep you posted.



#11 joseibarra

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Posted 18 October 2017 - 04:28 AM

If you provide the serial number of your system we will be able to zero in on the particulars of the unit.

 

Yous system should support booting from a CD/DVD drive but may not support booting from a USB flash drive.

 

After downloading the ISO file what method or program did you use to create the bootable CD/DVD?

 

Simply copying or burning the ISO file to a CD/DVD will not create a bootable CD/DVD.


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#12 m3ommm

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Posted 19 October 2017 - 02:03 PM

You're right the cd doesn't boot if it is not made correctly.... i did get a little help from my old i.t. director and then ran the script from the microsoft page with the options on what to do if affected by the update... and bootrec.exe did the trick. Thank you!



#13 joseibarra

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Posted 19 October 2017 - 04:01 PM

Good job.

 

What "script from the microsoft page with the options on what to do if affected by the update" would that be?

 

Are you able to post a link to that so it might help somebody else with a similar issue?


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#14 m3ommm

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Posted 19 October 2017 - 04:59 PM

sorry, yes of course = https://support.microsoft.com/en-us/help/4049094/windows-devices-may-fail-to-boot-after-installing-october-10-version-o

 

Microsoft is aware of a publishing issue with the October 10th, 2017 monthly security updates for Windows 10 version 1703 (KB4041676) and version 1607 (KB4041691), and Windows Server 2016 (KB4041691) for WSUS/SCCM managed devices. Customers that download updates directly from Windows Update (Home and consumer devices) or Windows Update for Business are not impacted.  

We have corrected the publishing issue as of the afternoon of October 10th and have validated the cumulative security updates. We recommend all customers take these cumulative security updates.

We have reports of the following symptoms impacting Windows Server Update Services (WSUS) and System Center Configuration Manager (SCCM) customers. Mitigation plans for the following user reported scenarios can be found below.  

Scenario 1: WSUS/SCCM Administrators that synced the Delta Package versions of KB4041676 or KB4041691 before 4pm PDT October 10 may still have these KBs cached
Scenario 2: WSUS/SCCM managed devices that have downloaded and staged the Delta Package versions of KB4041676 or KB4041691 but have not rebooted to install
Scenario 3: WSUS/SCCM managed devices that installed the Delta Package versions of KB4041676 or KB4041691 and are unable to boot and/or see a recovery screen

Here is what worked in scenario 2:
dism /online /remove-package /PackageName:Package_for_RollupFix_Wrapper~31bf3856ad364e35~amd64~~15063.674.1.8 /norestart >NUL 2>&1
dism /online /remove-package /PackageName:Package_for_RollupFix_Wrapper~31bf3856ad364e35~x86~~15063.674.1.8 /norestart >NUL 2>&1
dism /online /remove-package /PackageName:Package_for_RollupFix_Wrapper~31bf3856ad364e35~amd64~~14393.1770.1.6 /norestart >NUL 2>&1
dism /online /remove-package /PackageName:Package_for_RollupFix_Wrapper~31bf3856ad364e35~x86~~14393.1770.1.6 /norestart >NUL 2>&1

I hope this helps! They really messed us regular people up with such an error. Even people with old microsoft xp got the update, crazy!


Edited by m3ommm, 19 October 2017 - 05:00 PM.


#15 hamluis

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Posted 19 October 2017 - 05:16 PM

I fail to see how Win 10 updates....relate to a Win 7 install.

 

Louis






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