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am i infected. my laptop cannot bring up any browser or web site

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#1 dragon77


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Posted 17 October 2017 - 01:08 AM

i have a dell inspiron 6400 that had been working well, or so i thought, for the past few years. all of a sudden, today, and perhaps last night, although the computer states there is a strong wifi signal from my home router network, i have had trouble bringing up any web browsers, and if they finally appear, i still cannot access the internet. i have tried both chrome and firefox. if i check windows task manager, it shows that processes for these browsers are apparently active, and yet there is nothing visible on my screen. i am concerned that it may be deliberate.


i was able to apparently use a system restore point in safe mode--i could not do so in normal mode--and then i activated malware bytes, whose initial full scan brought up 5 potential proxy hijackers it has isolated. however, when i restarted, i got the blue screen of death, took screen shots of the issue reported, and then discovered that i still could not access the internet. i am currently running another scan, also in normal mode, to see what shows up. it is not finished, but apparently at least 4 of the 5 PUM or PUP registry issues had returned. 


the few times today i was able to bring a browser screen up, it was either difficult or impossible to reach a web address. therefore, i cannot use the laptop directly. however, i can download whatever is needed here on my pc, which uses the same internet provider but which is hard wired, and use a flash drive to bring it to the laptop. or, perhaps there is something else i should try to narrow down the problem, or bring to light the malware, if indeed it is malware. perhaps there is a simple fix. i can probably also copy any results from scan programs and upload them onto this computer. 


please advise. i appreciate your help, and patience. 

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#2 buddy215


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Posted 17 October 2017 - 03:39 AM

Sounds like some serious infection. Suggest you start a new topic in the malware removal forum.


Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.


DO NOT bump your new topic. Wait for a response from one of the Team Members.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

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