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Frequent BSOD within the last week


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#1 lowfoon

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Posted 16 October 2017 - 04:03 PM

          · System Manufacturer Dell
          · Exact model number (if laptop, check the label on bottom) Precision M4700
        · OS - Windows 10 Enterprise Version 1703 (OS Build 15063.674)
        · x86 (32-bit) or x64 (64-bit)? x64
        · What was original installed OS on system? Windows 7
        · Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Full retail version
        · Age of the computer (hardware) Approx. 4 years old
        · Age of OS installation - and whether you have re-installed the OS 14/08/2017

 
          · Laptop or Desktop computer? Laptop
               · CPU Intel Core i7-3840QM @ 2.80GHz
               · Video Card AMD (ATI) FirePro M4000

 

 

Attached Files


Edited by lowfoon, 16 October 2017 - 04:13 PM.


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#2 usasma

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Posted 17 October 2017 - 10:09 AM

There's a gap in the memory dumps.
What happened in September?  There are memory dumps for August and for October - but none for September.

 

Your UEFI/BIOS (version A17) dates from 2017.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

From looking at the memory dumps, this appears to be a video issue.
With video issues, the first step is to remove and then install a fresh copy of the video software/drivers.
The second step (if the first step doesn't fix it) is to run some diagnostics and (if that doesn't show anything) try another video card.

 

So, here's how to do the video software/drivers:

Please uninstall your video drivers and all the AMD or nVidia VIDEO (not chipset) software from your system
- If uninstalling the AMD video drivers, you may also want to run the AMD Clean Uninstall utility (free from here:  http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx )
Then use this free tool to remove any traces of the drivers:  http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Then reboot and check Windows Update (allow it to install video drivers):  https://support.microsoft.com/en-us/help/15054/windows-7-automatically-get-recommended-drivers-updates-hardware

Test to see if this helps and post back with the results.

Then, if that works and you need the nVidia drivers - feel free to download and install the latest, W10 compatible video drivers from http://www.nvidia.com/Download/index.aspx
Then, if that works and you need the AMD drivers - feel free to download and install the latest, W10 compatible video drivers from http://support.amd.com/en-us/download

 


Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Mon Oct 16 10:43:23.705 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\101617-6453-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 1:48:11.392
Probably caused by :memory_corruption
BugCheck 1E, {ffffffffc0000005, fffff801c978d087, 0, ffffffffffffffff}
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff801c978d087, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i7-3840QM CPU @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: 2791
  BIOS Version                  A17
  BIOS Release Date             05/09/2017
  Manufacturer                  Dell Inc.
  Product Name                  Precision M4700
  Baseboard Product             082H3V
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Oct 16 08:54:28.799 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\101617-6109-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:1 days 2:14:03.495
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 3D, {ffff9f80b6a5bc48, ffff9f80b6a5b490, 0, 0}
BugCheck Info: INTERRUPT_EXCEPTION_NOT_HANDLED (3d)
Arguments:
Arg1: ffff9f80b6a5bc48
Arg2: ffff9f80b6a5b490
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x3D
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_ONE_BYTE
CPUID:        "Intel® Core™ i7-3840QM CPU @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: 2791
  BIOS Version                  A17
  BIOS Release Date             05/09/2017
  Manufacturer                  Dell Inc.
  Product Name                  Precision M4700
  Baseboard Product             082H3V
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct 15 06:37:47.306 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\101517-5921-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:3 days 19:20:15.140
Probably caused by :memory_corruption
BugCheck 1E, {ffffffffc0000005, fffff80180b82087, 0, ffffffffffffffff}
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80180b82087, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  BlueIris.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i7-3840QM CPU @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: 2791
  BIOS Version                  A17
  BIOS Release Date             05/09/2017
  Manufacturer                  Dell Inc.
  Product Name                  Precision M4700
  Baseboard Product             082H3V
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Oct 11 11:16:39.353 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\101117-7375-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:3 days 23:07:50.062
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 1E, {ffffffffc0000005, fffff8002eb7c087, 0, ffffffffffffffff}
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8002eb7c087, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  BlueIris.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i7-3840QM CPU @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: 2791
  BIOS Version                  A17
  BIOS Release Date             05/09/2017
  Manufacturer                  Dell Inc.
  Product Name                  Precision M4700
  Baseboard Product             082H3V
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Oct  7 12:06:21.898 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\100717-6453-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:6 days 4:09:13.824
Probably caused by :ntkrnlmp.exe ( nt!PpmIdleExecuteTransition+64f )
BugCheck 1E, {ffffffffc000001d, fffff803ebc8fbdf, fffff803ec012a40, 1}
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
Arguments:
Arg1: ffffffffc000001d, The exception code that was not handled
Arg2: fffff803ebc8fbdf, The address that the exception occurred at
Arg3: fffff803ec012a40, Parameter 0 of the exception
Arg4: 0000000000000001, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c000001d
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x1E_c000001d_BAD_IP_nt!PpmIdleExecuteTransition
CPUID:        "Intel® Core™ i7-3840QM CPU @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: 2791
  BIOS Version                  A17
  BIOS Release Date             05/09/2017
  Manufacturer                  Dell Inc.
  Product Name                  Precision M4700
  Baseboard Product             082H3V
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct  1 07:53:49.602 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\100117-7328-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:39 days 15:54:41.408
*** WARNING: Unable to verify checksum for cdd.dll
*** ERROR: Module load completed but symbols could not be loaded for cdd.dll
*** WARNING: Unable to verify timestamp for win32kfull.sys
*** ERROR: Module load completed but symbols could not be loaded for win32kfull.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 3B, {c0000005, ffffd75111dd43ea, ffff9e00e4046e80, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: ffffd75111dd43ea, Address of the instruction which caused the bugcheck
Arg3: ffff9e00e4046e80, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  BlueIris.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i7-3840QM CPU @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: 2791
  BIOS Version                  A17
  BIOS Release Date             05/09/2017
  Manufacturer                  Dell Inc.
  Product Name                  Precision M4700
  Baseboard Product             082H3V
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon Oct 16 10:43:23.705 2017 (UTC - 4:00)**************************
MpKsl0639ff87.sys           Mon Feb 27 20:54:41 1989 (2409FBE1)
DellRbtn.sys                Fri Aug  3 17:32:54 2012 (501C4386)
iaStorA.sys                 Fri Jul 25 18:09:44 2014 (53D2D5A8)
NETwew01.sys                Tue Jan  6 11:19:19 2015 (54AC0B07)
stdcfltn.sys                Thu Jan  8 21:01:11 2015 (54AF3667)
e1c65x64.sys                Sun Feb 15 08:39:57 2015 (54E0A1AD)
ST_Accel.sys                Wed Feb 25 02:09:05 2015 (54ED7511)
Apfiltr.sys                 Fri Jun  5 03:21:37 2015 (55714E01)
atikmpag.sys                Mon Jun 22 21:10:51 2015 (5588B21B)
atikmdag.sys                Mon Jun 22 21:34:51 2015 (5588B7BB)
TeeDriverW8x64.sys          Mon Mar 28 14:59:41 2016 (56F97F1D)
AtihdWT6.sys                Tue Sep 20 19:17:24 2016 (57E1C384)
intelppm.sys                ***** Invalid 2007 Invalid 2007 Invalid
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Oct 16 08:54:28.799 2017 (UTC - 4:00)**************************
MpKslc21b53fb.sys           Mon Feb 27 20:54:41 1989 (2409FBE1)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct 15 06:37:47.306 2017 (UTC - 4:00)**************************
MpKsle5cb9787.sys           Mon Feb 27 20:54:41 1989 (2409FBE1)
adkdll.sys                  Fri Nov 18 16:19:44 2016 (582F7070)
adfilemon.sys               Fri Nov 18 16:19:55 2016 (582F707B)
adnetmon.sys                Fri Nov 18 16:20:09 2016 (582F7089)
admon.sys                   Fri Nov 18 16:20:27 2016 (582F709B)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Oct 11 11:16:39.353 2017 (UTC - 4:00)**************************
MpKslac82e723.sys           Mon Feb 27 20:54:41 1989 (2409FBE1)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Oct  7 12:06:21.898 2017 (UTC - 4:00)**************************
MpKsl3bfecffc.sys           Mon Feb 27 20:54:41 1989 (2409FBE1)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct  1 07:53:49.602 2017 (UTC - 4:00)**************************
MpKsl700e609b.sys           Mon Feb 27 20:54:41 1989 (2409FBE1)
MpKsl32d448e0.sys           Tue May 19 21:50:37 2015 (555BE86D)
MpKsl1dda452b.sys           Tue May 19 21:50:37 2015 (555BE86D)


MpKsl0639ff87.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=DellRbtn.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=NETwew01.sys
http://www.carrona.org/drivers/driver.php?id=stdcfltn.sys
http://www.carrona.org/drivers/driver.php?id=e1c65x64.sys
http://www.carrona.org/drivers/driver.php?id=ST_Accel.sys
http://www.carrona.org/drivers/driver.php?id=Apfiltr.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
MpKslc21b53fb.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKsle5cb9787.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
adkdll.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
adfilemon.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
adnetmon.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
admon.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKslac82e723.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKsl3bfecffc.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKsl700e609b.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKsl32d448e0.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKsl1dda452b.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

 
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