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help with ransomeware that has infected my laptop

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#1 smilee6949


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Posted 16 October 2017 - 10:38 AM

got a pop up message that my computer is infected and to call a number to fix it.checked on list of things to run to remove it .to daunting for me can anyone help?thank you

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#2 Demonslay335


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Posted 16 October 2017 - 10:40 AM

Sounds like you were just hit by a tech support scam, not really ransomware. Ransomware would actually encrypt your files, and you wouldn't be able to open any of them. If you believe the system is actually infected with malware, you can request for assistance in the Malware Removal forums.



logo-25.pngID Ransomware - Identify What Ransomware Encrypted Your Files [Support Topic]

ransomnotecleaner-25.png RansomNoteCleaner - Remove Ransom Notes Left Behind [Support Topic]

cryptosearch-25.pngCryptoSearch - Find Files Encrypted by Ransomware [Support Topic]

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#3 quietman7


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Posted 16 October 2017 - 05:25 PM

As Demonslay335 noted, actual ransomware usually will have obvious indications (signs of infection).

You may want to read Beware of Phony Emails & Tech Support Scams for more information about how these scams work and resources to protect yourself...there are suggestions near the bottom for dealing with scams and a list of security scanning tools to use in case the usual methods do not resolve the problem or you allowed remote access into your computer.

If you need individual assistance with a possible malware infection, you should start a new topic in the Am I infected? What do I do? forum.
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