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Drive not showing up in My computer


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#1 talkingtree

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Posted 15 October 2017 - 08:21 PM

Hi,

 

I'm remote supporting a computer. I cant seem to find an external hard drive that's labelled as "Backup Drive 2"

 

Under Device Manager, I can see the WDC as an USB external drive

v3hf0h.png

 

Under Disk Management, I'm assuming that is "Backup Drive 2"

t9bcrl.png

 

However, in my computer I cannot see "Backup Drive 2" being there

9hj7k1.png

 

Also, is there a way to confirm if Backup Drive 2 is indeed the WDC USB drive?

 

 

 



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#2 JohnC_21

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Posted 15 October 2017 - 08:27 PM

It looks like you need to assign a drive letter to the partition.


Edited by JohnC_21, 15 October 2017 - 08:27 PM.


#3 talkingtree

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Posted 15 October 2017 - 08:35 PM

It looks like you need to assign a drive letter to the partition.

 

Ohhh, thanks, that easy.

 

Also, is there a way to confirm the labelled "Backup Drive 2" is indeed the WDC hardware?



#4 JohnC_21

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Posted 16 October 2017 - 08:18 AM

Is the backup drive a Western Digital portable drive or is the HDD in a generic enclosure? Because Device Manager calls your USB device a WD then I would have to say your Backup Volume is a WD. 

 

Open a command prompt and type:

 

diskpart

list disk

select disk 1       (your drive backup 2 in Disk Management)

detail disk

 

This will list the disk name and serial number.



#5 talkingtree

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Posted 16 October 2017 - 08:21 AM

Is the backup drive a Western Digital portable drive or is the HDD in a generic enclosure? Because Device Manager calls your USB device a WD then I would have to say your Backup Volume is a WD. 

 

Open a command prompt and type:

 

diskpart

list disk

select disk 1       (your drive backup 2 in Disk Management)

detail disk

 

This will list the disk name and serial number.

 

Ok, I see, thanks a lot for your help!



#6 JohnC_21

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Posted 16 October 2017 - 08:23 AM

Your Welcome. 






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