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Hard drive problem - disk is full when it shouldn't be


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13 replies to this topic

#1 rogue_agent

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Posted 15 October 2017 - 08:45 AM

The laptop is Acer Aspire 5742 - it has Windows 7 Home Premium on it (service pack 1).

 

The hard drive (C:) capacity is 138 GB. Strangely, there is only 335 MB left. It makes no sense because there are hardly any files on it that could fill the drive so fast.

 

There is also a DATA (D:) drive but I'm not sure what that's used for. It would be nice if I could combine that with the main drive but that's a separate issue.

 

The laptop is also extremely slow and I think part of that is the hard drive problem.

 

Please let me know the necessary steps I should take to resolve this strange problem. I can't install anything on it due to Windows telling me that the disk is full.



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#2 hamluis

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Posted 15 October 2017 - 09:14 AM

Is System Restore enabled?  Have you taken a look at the number of restore points stored on the system?

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 sflatechguy

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Posted 15 October 2017 - 09:52 AM

Many Acers come with the hard drive divided into two partitions, the C: drive for the operating system and system files, and a D: drive for user data, backups, etc.

 

If the Acer is using the D: drive for backups, you may not want to mess with it. Do you know what's on the D: drive?



#4 dc3

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Posted 15 October 2017 - 10:02 AM

Press the Windows key OS4o0pO.png  and the X key to open the Windows menu.

 

Select Disk Management from the menu.

 

When Disk Management is open take a screenshot of it and post this in your topic.

 

How to make a screenshot and post it in your topic

1. Download and run A Thousand Words .

2. Follow the wizard to capture a screenshot.

3. Use the built-in editor to resize, edit, or re-capture your screen shot.

4. Your screen shot will be saved to your desktop when you finish the wizard.

You can post the screenshot in your next post as an attachment.

Just below the area where you write text in a post there is the Post button, to the right of this is More Reply Options.

posting-options1.png

When you click on More Relpy Options you will see Attach Files and Browse, click on Browse, this will open Pictures on your computer, click on the image you want to post, then click on Attach This File, then Add Reply.

posting-options2.png


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 rogue_agent

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Posted 15 October 2017 - 10:31 AM

System Restore is disabled. There are no restore points stored on the system. The current usage is 0 bytes. I hope that's okay.

 

Here is the content of results from MiniToolBox:

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Ibby (administrator) on 15-10-2017 at 16:11:26
Running from "C:\Users\Ibby\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Calpella Manufacturer: Acer
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/15/2017 04:02:44 PM) (Source: McLogEvent) (User: NT AUTHORITY)
Description: MCSCAN32 Engine Initialisation failed.
Engine returned error : 1
 
Error: (10/15/2017 04:02:30 PM) (Source: Application Error) (User: )
Description: Faulting application name: CleanMyPCService.exe, version: 1.8.3.623, time stamp: 0x58610709
Faulting module name: KERNELBASE.dll, version: 6.1.7601.23572, time stamp: 0x57fd0696
Exception code: 0xe0434352
Fault offset: 0x000000000001a06d
Faulting process id: 0xda4
Faulting application start time: 0xCleanMyPCService.exe0
Faulting application path: CleanMyPCService.exe1
Faulting module path: CleanMyPCService.exe2
Report Id: CleanMyPCService.exe3
 
Error: (10/15/2017 04:02:15 PM) (Source: .NET Runtime) (User: )
Description: Application: CleanMyPCService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
   at CleanMyPCService.ReminderWatchers.AutorunWatcher..ctor()
   at CleanMyPCService.ReminderWatchers.ReminderWatchersController..ctor()
   at CleanMyPCService.CleanMyPCService..cctor()
Exception Info: System.TypeInitializationException
   at CleanMyPCService.CleanMyPCService.Log(System.String)
   at CleanMyPCService.Program.Main(System.String[])
 
Error: (10/15/2017 03:59:07 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/15/2017 03:55:16 PM) (Source: McLogEvent) (User: NT AUTHORITY)
Description: MCSCAN32 Engine Initialisation failed.
Engine returned error : 1
 
Error: (10/15/2017 03:55:12 PM) (Source: McLogEvent) (User: NT AUTHORITY)
Description: MCSCAN32 Engine Initialisation failed.
Engine returned error : 1
 
Error: (10/15/2017 03:54:25 PM) (Source: McLogEvent) (User: NT AUTHORITY)
Description: MCSCAN32 Engine Initialisation failed.
Engine returned error : 1
 
Error: (10/15/2017 03:41:41 PM) (Source: ESENT) (User: )
Description: wuaueng.dll (468) SUS20ClientDataStore: The database engine stopped the instance (0) with error (-1092).
 
Error: (10/15/2017 03:37:30 PM) (Source: ESENT) (User: )
Description: wuaueng.dll (468) SUS20ClientDataStore: Unable to rollback operation #100785 on database C:\Windows\SoftwareDistribution\DataStore\DataStore.edb. Error: -529. All future database updates will be rejected.
 
Error: (10/15/2017 03:37:30 PM) (Source: ESENT) (User: )
Description: wuaueng.dll (468) SUS20ClientDataStore: The logfile sequence in "C:\Windows\SoftwareDistribution\DataStore\Logs\" has been halted due to a fatal error.  No further updates are possible for the databases that use this logfile sequence.  Please correct the problem and restart or restore from backup.
 
 
System errors:
=============
Error: (10/15/2017 04:02:34 PM) (Source: Service Control Manager) (User: )
Description: The CleanMyPC Watcher service failed to start due to the following error: 
%%1053 = The service did not respond to the start or control request in a timely fashion.
 
 
Error: (10/15/2017 04:02:34 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the CleanMyPC Watcher service to connect.
 
Error: (10/15/2017 03:58:39 PM) (Source: Service Control Manager) (User: )
Description: The Malwarebytes Service service failed to start due to the following error: 
%%2 = The system cannot find the file specified.
 
 
Error: (10/15/2017 03:28:15 PM) (Source: Service Control Manager) (User: )
Description: The McAfee CSP Service service failed to start due to the following error: 
%%1053 = The service did not respond to the start or control request in a timely fashion.
 
Error: (10/15/2017 03:28:15 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the McAfee CSP Service service to connect.
 
Error: (10/15/2017 03:28:15 PM) (Source: DCOM) (User: )
Description: 1053mccspsvc{ECC2E0CA-E42A-4DCB-ABE9-40A4E87D484A}
 
Error: (10/15/2017 03:27:45 PM) (Source: Service Control Manager) (User: )
Description: The McAfee CSP Service service failed to start due to the following error: 
%%1053 = The service did not respond to the start or control request in a timely fashion.
 
Error: (10/15/2017 03:27:45 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the McAfee CSP Service service to connect.
 
Error: (10/15/2017 03:27:45 PM) (Source: DCOM) (User: )
Description: {8F2BC96B-68C5-40E8-9CE1-368E3ACAC09B}
 
Error: (10/15/2017 03:27:15 PM) (Source: Service Control Manager) (User: )
Description: The McAfee CSP Service service failed to start due to the following error: 
%%1053 = The service did not respond to the start or control request in a timely fashion.
 
 
Microsoft Office Sessions:
=========================
Error: (10/15/2017 04:02:44 PM) (Source: McLogEvent)(User: NT AUTHORITY)
Description: 1
 
Error: (10/15/2017 04:02:30 PM) (Source: Application Error)(User: )
Description: CleanMyPCService.exe1.8.3.62358610709KERNELBASE.dll6.1.7601.2357257fd0696e0434352000000000001a06dda401d345c68fb71f60C:\Program Files\CleanMyPC\CleanMyPCService.exeC:\Windows\system32\KERNELBASE.dlldd1bb2f4-b1b9-11e7-b8fd-1c7508ce6449
 
Error: (10/15/2017 04:02:15 PM) (Source: .NET Runtime)(User: )
Description: Application: CleanMyPCService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
   at CleanMyPCService.ReminderWatchers.AutorunWatcher..ctor()
   at CleanMyPCService.ReminderWatchers.ReminderWatchersController..ctor()
   at CleanMyPCService.CleanMyPCService..cctor()
 
Exception Info: System.TypeInitializationException
   at CleanMyPCService.CleanMyPCService.Log(System.String)
   at CleanMyPCService.Program.Main(System.String[])
 
Error: (10/15/2017 03:59:07 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/15/2017 03:55:16 PM) (Source: McLogEvent)(User: NT AUTHORITY)
Description: 1
 
Error: (10/15/2017 03:55:12 PM) (Source: McLogEvent)(User: NT AUTHORITY)
Description: 1
 
Error: (10/15/2017 03:54:25 PM) (Source: McLogEvent)(User: NT AUTHORITY)
Description: 1
 
Error: (10/15/2017 03:41:41 PM) (Source: ESENT)(User: )
Description: wuaueng.dll468SUS20ClientDataStore: 0-1092
 
Error: (10/15/2017 03:37:30 PM) (Source: ESENT)(User: )
Description: wuaueng.dll468SUS20ClientDataStore: 100785C:\Windows\SoftwareDistribution\DataStore\DataStore.edb-529
 
Error: (10/15/2017 03:37:30 PM) (Source: ESENT)(User: )
Description: wuaueng.dll468SUS20ClientDataStore: C:\Windows\SoftwareDistribution\DataStore\Logs\
 
 
=========================== Installed Programs ============================
Acer Backup Manager (HKLM-x32\...\InstallShield_{72B776E5-4530-4C4B-9453-751DF87D9D93}) (Version: 2.0.0.72 - NewTech Infosystems)
Acer Crystal Eye Webcam (HKLM-x32\...\{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 1.0.1904 - CyberLink Corp.) Hidden
Acer Crystal Eye Webcam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 1.0.1904 - CyberLink Corp.)
Acer ePower Management (HKLM-x32\...\{3DB0448D-AD82-4923-B305-D001E521A964}) (Version: 5.00.3009 - Acer Incorporated)
Acer eRecovery Management (HKLM-x32\...\{7F811A54-5A09-4579-90E1-C93498E230D9}) (Version: 4.05.3500 - Acer)
Acer Games (HKLM-x32\...\WildTangent acer Master Uninstall) (Version: 1.0.2.5 - WildTangent)
Acer Registration (HKLM-x32\...\Acer Registration) (Version: 1.04.3506 - Acer Incorporated)
Acer ScreenSaver (HKLM-x32\...\Acer Screensaver) (Version: 1.1.0517.2011 - Acer Incorporated)
Acer Updater (HKLM-x32\...\{EE171732-BEB4-4576-887D-CB62727F01CA}) (Version: 1.02.3501 - Acer Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.6.0.19120 - Adobe Systems Incorporated)
Adobe Flash Player 11 ActiveX 64-bit (HKLM\...\Adobe Flash Player ActiveX) (Version: 11.2.202.222 - Adobe Systems Incorporated)
Adobe Reader X (10.1.0) MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}) (Version: 10.1.0 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.7.157 - Adobe Systems, Inc.)
Agatha Christie - Death on the Nile (HKLM-x32\...\WTA-d060bd3f-0608-4338-8de6-c0ee9b2e16e5) (Version: 2.2.0.98 - WildTangent) Hidden
Apple Application Support (32-bit) (HKLM-x32\...\{447CDCE5-F555-429B-BFA6-642C3C6D684F}) (Version: 3.1.2 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{0DF7096B-715A-4233-8633-C7A16ED6D616}) (Version: 3.1.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{C4123106-B685-48E6-B9BD-E4F911841EB4}) (Version: 8.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Backup Manager Basic (HKLM-x32\...\{72B776E5-4530-4C4B-9453-751DF87D9D93}) (Version: 2.0.0.72 - NewTech Infosystems) Hidden
Bejeweled 3 (HKLM-x32\...\WTA-41d16b36-0297-4bb2-b9f3-1a5db1e7e603) (Version: 2.2.0.98 - WildTangent) Hidden
Bing Bar (HKLM-x32\...\{C28D96C0-6A90-459E-A077-A6706F4EC0FC}) (Version: 7.0.765.0 - Microsoft Corporation)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Broadcom Gigabit NetLink Controller (HKLM\...\{A84DB02B-9C2B-4272-9D2D-A80E00A56513}) (Version: 14.0.2.3 - Broadcom Corporation)
Chuzzle Deluxe (HKLM-x32\...\WTA-85936189-fbfb-4ed7-b6ef-af2bd238fe62) (Version: 2.2.0.95 - WildTangent) Hidden
CleanMyPC version 1.8.3.623 (HKLM\...\{90385FF3-6721-4DCD-AD11-FEBA397F4FE9}_is1) (Version: 1.8.3.623 - MacPaw, Inc.)
CyberLink PowerDVD 9 (HKLM-x32\...\InstallShield_{A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}) (Version: 9.0.3817.50 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
ETDWare PS/2-x64 7.0.6.5_WHQL (HKLM\...\Elantech) (Version: 7.0.6.5 - ELAN Microelectronics Corp.)
FATE (HKLM-x32\...\WTA-96a1938a-f033-4bfc-a0d7-e43f787f6a68) (Version: 2.2.0.97 - WildTangent) Hidden
Final Drive: Nitro (HKLM-x32\...\WTA-89626260-da62-4712-ba71-53bc38192b16) (Version: 2.2.0.95 - WildTangent) Hidden
Fooz Kids (HKLM-x32\...\{FCDB0EF3-673C-FDCE-6498-750F51391660}) (Version: 3.1.2 - FUHU, Inc.) Hidden
Fooz Kids (HKLM-x32\...\FoozKids) (Version: 3.1.2 - FUHU, Inc.)
Fooz Kids Platform (HKLM-x32\...\{8D68CE08-9A14-4B7B-9857-3C646A2F34C7}) (Version: 2.1 - FUHU, Inc.)
Fotogalerija Windows Live (HKLM-x32\...\{E59969EA-3B5B-4B24-8B94-43842A7FBFE9}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Galeria de Fotografias do Windows Live (HKLM-x32\...\{0EC0B576-90F9-43C3-8FAD-A4902DF4B8F4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Galería fotográfica de Windows Live (HKLM-x32\...\{E85A4EFC-82F2-4CEE-8A8E-62FDAD353A66}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Galeria fotogràfica del Windows Live (HKLM-x32\...\{4736B0ED-F6A1-48EC-A1B7-C053027648F1}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Galeria fotografii usługi Windows Live (HKLM-x32\...\{CB3F59BB-7858-41A1-A7EA-4B8A6FC7D431}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Galerie de photos Windows Live (HKLM-x32\...\{488F0347-C4A7-4374-91A7-30818BEDA710}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Galerie foto Windows Live (HKLM-x32\...\{CB66242D-12B1-4494-82D2-6F53A7E024A3}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 56.0.2924.87 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
iCloud (HKLM\...\{309768A4-A2BB-4930-A5A2-8169678C9B4C}) (Version: 4.0.6.28 - Apple Inc.)
Identity Card (HKLM-x32\...\Identity Card) (Version: 1.00.3501 - Acer Incorporated)
Insaniquarium Deluxe (HKLM-x32\...\WTA-838b5795-a0db-40ec-bf8b-9575bc91fb34) (Version: 2.2.0.97 - WildTangent) Hidden
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Graphics Media Accelerator Driver (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2182 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 6.0.0.1179 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 9.6.2.1001 - Intel Corporation)
Jewel Match 3 (HKLM-x32\...\WTA-6a5403cb-07b4-447d-8840-e85c1c7b8872) (Version: 2.2.0.98 - WildTangent) Hidden
Jewel Quest Mysteries: The Seventh Gate Collector's Edition (HKLM-x32\...\WTA-e1415ecd-d9f4-4ba5-8e32-2812d3e559a3) (Version: 2.2.0.98 - WildTangent) Hidden
John Deere Drive Green (HKLM-x32\...\WTA-ff86200b-4333-43b3-b999-c6972bcd13b4) (Version: 2.2.0.95 - WildTangent) Hidden
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Kobo (HKLM-x32\...\Kobo) (Version: 2.1.5 - Kobo Inc.)
Launch Manager (HKLM-x32\...\LManager) (Version: 5.1.7 - Acer Inc.)
Malwarebytes version 3.2.2.2029 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.2.2.2029 - Malwarebytes)
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUS) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.1171.0714 - Microsoft Corporation)
Microsoft OneNote 2013 - en-us (HKLM\...\OneNoteFreeRetail - en-us) (Version: 15.0.4911.1002 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23026 (HKLM-x32\...\{74d0e5db-b326-4dae-a6b2-445b9de1836e}) (Version: 14.0.23026.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
MyWinLocker (HKLM\...\{0B78ECB0-1A6B-4E6D-89D7-0E7CE77F0427}) (Version: 4.0.14.27 - Egis Technology Inc.) Hidden
MyWinLocker 4 (HKLM-x32\...\{39F15B50-A977-4CA6-B1C3-6A8724CDA025}) (Version: 4.0.14.27 - Egis Technology Inc.) Hidden
MyWinLocker Suite (HKLM-x32\...\{17DF9714-60C9-43C9-A9C2-32BCAED44CBE}) (Version: 4.0.14.19 - Egis Technology Inc.) Hidden
MyWinLocker Suite (HKLM-x32\...\InstallShield_{17DF9714-60C9-43C9-A9C2-32BCAED44CBE}) (Version: 4.0.14.19 - Egis Technology Inc.)
newsXpresso (HKLM-x32\...\{613C0AC5-3A67-4B94-8B13-9176AD83F5BF}) (Version: 1.0.0.40 - esobi Inc.) Hidden
newsXpresso (HKLM-x32\...\InstallShield_{613C0AC5-3A67-4B94-8B13-9176AD83F5BF}) (Version: 1.0.0.40 - esobi Inc.)
Norton Online Backup (HKLM-x32\...\{40A66DF6-22D3-44B5-A7D3-83B118A2C0DC}) (Version: 2.1.17869 - Symantec Corporation)
NTI Media Maker 9 (HKLM-x32\...\{D3D5C4E8-040F-4C6F-8105-41D43CF94F44}) (Version: 9.0.2.9006 - NTI Corporation) Hidden
NTI Media Maker 9 (HKLM-x32\...\InstallShield_{D3D5C4E8-040F-4C6F-8105-41D43CF94F44}) (Version: 9.0.2.9006 - NTI Corporation)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4911.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4911.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4911.1002 - Microsoft Corporation) Hidden
Penguins! (HKLM-x32\...\WTA-1bf4d8d7-7742-4863-b801-ef589146e9be) (Version: 2.2.0.98 - WildTangent) Hidden
Plants vs. Zombies - Game of the Year (HKLM-x32\...\WTA-aba4866e-525e-4c57-862e-75d55f9f829f) (Version: 2.2.0.98 - WildTangent) Hidden
Poczta usługi Windows Live (HKLM-x32\...\{64376910-1860-4CEF-8B34-AA5D205FC5F1}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Podstawowe programy Windows Live (HKLM-x32\...\{7A9D47BA-6D50-4087-866F-0800D8B89383}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Polar Bowler (HKLM-x32\...\WTA-e249313b-5e47-4eb1-99d2-c4bb4cb03b28) (Version: 2.2.0.97 - WildTangent) Hidden
Pošta Windows Live (HKLM-x32\...\{7BA19818-F717-4DFB-BC11-FAF17B2B8AEE}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Raccolta foto di Windows Live (HKLM-x32\...\{ED16B700-D91F-44B0-867C-7EB5253CA38D}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6141 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30124 - Realtek Semiconductor Corp.)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Settings Manager (HKCU\...\Settings Manager) (Version: 27.2.0.1 - Spigot, Inc.)
Shredder (HKLM\...\{1F557316-CFC0-41BD-AFF7-8BC49CE444D7}) (Version: 2.0.8.9 - Egis Technology Inc.) Hidden
Shredder (HKLM-x32\...\{C2695E83-CF1D-43D1-84FE-B3BEC561012A}) (Version: 2.0.8.9 - Egis Technology Inc.) Hidden
Slingo Deluxe (HKLM-x32\...\WTA-9d876e71-8cc5-4451-bf9f-8efc87b4aaac) (Version: 2.2.0.95 - WildTangent) Hidden
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Tales of Lagoona (HKLM-x32\...\WTA-134e62ae-3620-463b-9034-2c8bd36ae719) (Version: 2.2.0.98 - WildTangent) Hidden
Torchlight (HKLM-x32\...\WTA-8e228329-94d8-438b-b1dd-2e62246ee4d6) (Version: 2.2.0.98 - WildTangent) Hidden
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
Virtual Villagers 4 - The Tree of Life (HKLM-x32\...\WTA-604df2c9-5a3e-47d2-9152-bd32bac1431f) (Version: 2.2.0.97 - WildTangent) Hidden
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
Wedding Dash (HKLM-x32\...\WTA-41bb5546-e2ed-433a-b85d-94a43ec1ffbc) (Version: 2.2.0.95 - WildTangent) Hidden
Welcome Center (HKLM-x32\...\Acer Welcome Center) (Version: 1.02.3507 - Acer Incorporated)
WildTangent Games App (Acer Games) (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-acer) (Version: 4.0.5.32 - WildTangent) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3538.0513 - Microsoft Corporation)
WinRAR 5.01 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.01.0 - win.rar GmbH)
Zuma Deluxe (HKLM-x32\...\WTA-8faff8d7-6260-4286-a0f0-437a218d1401) (Version: 2.2.0.95 - WildTangent) Hidden
Συλλογή φωτογραφιών του Windows Live (HKLM-x32\...\{C00C2A91-6CB3-483F-80B3-2958E29468F1}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Основные компоненты Windows Live (HKLM-x32\...\{E83DC314-C926-4214-AD58-147691D6FE9F}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Почта Windows Live (HKLM-x32\...\{B63F0CE3-CCD0-490A-9A9C-E1A3B3A17137}) (Version: 15.4.3502.0922 - Корпорация Майкрософт) Hidden
Фотоальбом Windows Live (HKLM-x32\...\{77F69CA1-E53D-4D77-8BA3-FA07606CC851}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Фотогалерия на Windows Live (HKLM-x32\...\{4444F27C-B1A8-464E-9486-4C37BAB39A09}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
גלריית התמונות של Windows Live (HKLM-x32\...\{CE929F09-3853-4180-BD90-30764BFF7136}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
بريد Windows Live (HKLM-x32\...\{0A4C4B29-5A9D-4910-A13C-B920D5758744}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
معرض صور Windows Live (HKLM-x32\...\{FBCA06D2-4642-4F33-B20A-A7AB3F0D2E69}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
 
========================= Memory info: ===================================
Percentage of memory in use: 60%
Total physical RAM: 2806.71 MB
Available physical RAM: 1095.47 MB
Total Virtual: 5611.61 MB
Available Virtual: 3388.53 MB
 
========================= Partitions: =====================================
1 Drive c: (Acer) (Fixed) (Total:139 GB) (Free:1.3 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:139 GB) (Free:136.16 GB) NTFS
 
========================= Users: ========================================
User accounts for \\Ibby-PC
 
Administrator            Guest                    Ibby                     
 
 
**** End of log ****
 

 

Lastly, here is the link to the snapshot from Speccy: http://speccy.piriform.com/results/RxXA5tpz887dtS6xOQIycso

 

 

Many Acers come with the hard drive divided into two partitions, the C: drive for the operating system and system files, and a D: drive for user data, backups, etc.

 

If the Acer is using the D: drive for backups, you may not want to mess with it. Do you know what's on the D: drive?

Thank you for the information. There is nothing on the D: drive. It's blank.


Edited by hamluis, 15 October 2017 - 11:32 AM.


#6 dc3

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Posted 15 October 2017 - 11:29 AM

Uninstall CleanMyPC, this is a registry cleaner.

 

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:

Why you should not use Registry Cleaners and Optimization Tools

There are numerous programs which purport to improve system performance, make repairs and tune up a computer. Many of them include such features as a registry cleaner, registry optimizer, disk optimizer, etc. Some of these programs even incorporate optimization and registry cleaning features alongside anti-malware capabilities. These registry cleaners and optimizers claim to speed up your computer by finding and removing orphaned and corrupt registry entries that are responsible for slowing down system performance. There is no statistical evidence to back such claims. Advertisements to do so are borderline scams intended to goad users into using an unnecessary and potential dangerous product.

 

You have Windows Defender running.  I hope you realize that in Windows 7 is a antispyware and is not a antivirus.  You need to have a antivirus installed if you are using this computer online.  There are a number of decent free antivirus apps out there, my wife uses Bitdefender on her coomputer, I have a paid version of ESET NOD32.

 

Your C: Drive only has 1% free space.  On a partition of this size you should have at least 15% free space.  Your D: Drive has ample space to move some of the data from the C: Drive to gain the free space needed, or you can add that partition with the C: Drive partition to increase the free space.  This space is also known as "swap space".  If RAM is being heavily used the hdd can take up some of the slack by using the swap space.

 

The bottom line is that with only 1% free space this is bogging down your computer's performance.


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#7 hamluis

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Posted 15 October 2017 - 12:00 PM

No AV installed, no critical updates/hotfixes reflected...I'd say this is a prime candidate for the Am I Infected forum.

 

Louis



#8 rogue_agent

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Posted 15 October 2017 - 12:10 PM

So, should I post this topic in that forum section?



#9 hamluis

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Posted 15 October 2017 - 12:39 PM

First...do as Dan suggested.  CleanMyPc is not doing the system any favors.

 

Then...read the directions and follow the instrucitons for using WinDirStat Download - http://www.bleepingcomputer.com/download/windirstat/ .  Post the 3 largest groups of files which are taking up space on the C: partition.

 

Louis



#10 rogue_agent

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Posted 15 October 2017 - 01:33 PM

Thank you. 

 

As Dan suggested, I uninstalled CleanMyPC.

 

I have ran WinDirStat. The 3 largest groups of files taking up space on the C: partition are:

 

Windows (47.3%)

Users (40.8%)

Program Files (5%)

 

I hope that is the information you required. Is there any other information you want from WinDirStat?



#11 dc3

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Posted 15 October 2017 - 02:13 PM

Please use the Snipping tool to create an image of the windirstat.  It should look similar to the image below.

 

UkIeZbo.png


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#12 rogue_agent

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Posted 15 October 2017 - 02:47 PM

Here is the image of Windirstat:

 

egbgKf7.jpg



#13 hamluis

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Posted 15 October 2017 - 07:14 PM

If the majority of the User files...are data files (music, games, videos, documents, etc.)...I suggest you move them to the D: partition.  There is no advantage in having them parked on the C: partition.

 

Louis



#14 rogue_agent

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Posted 17 October 2017 - 06:30 AM

So, the files that were taking up so much space were Apple files and Google files, especially the latter -  a whopping 60 GB from the Users folder. I deleted them because they were unnecessary and I had permission from the laptop's user to delete whatever I want to.

 

After that, I merged the D: partition with C, installed and ran CCleaner and also Bitdefender.

 

Is there anything else I need to do to finish this process off and close this issue?






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