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Can't connect to the Internet


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11 replies to this topic

#1 bacchusman

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Posted 14 October 2017 - 04:23 PM

I have a Sony Vaio laptop with Windows Premium 7, a Netgear router and an AT&T IPv6 compatible modem.  I have a wireless connection.  While the drop down box for possible connections says I'm "connected," it also says "no network connection."   I spent yesterday seeking various solutions through device manager, adapter, ipconfig., etc., etc., nothing has worked.  It was all working well on Thursday.  Hoping someone has a potential solution.  Many thanks!



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#2 Wand3r3r

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Posted 14 October 2017 - 04:58 PM

https://www.bleepingcomputer.com/forums/t/398507/please-read/



#3 bacchusman

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Posted 15 October 2017 - 12:13 PM

Wand3r3r, thank you.  I have a Sony Vaio Model PCG41217L.  Router is Netgear WNR2000.  Modem is AT&T IPv6 Compatible, model 6200.  My connection is wireless DSL.  Distance from router to laptop is variable.  Right now they are right next to each other.  Here are the results from running the Mini Tool Box:

 

MiniToolBox by Farbar  Version: 17-06-2016

Ran by oelwein (administrator) on 15-10-2017 at 10:25:41

Running from "C:\Users\oelwein\Desktop"

Microsoft Windows 7 Home Premium  Service Pack 1 (X64)

Model: VPCSC1AFM Manufacturer: Sony Corporation

Boot Mode: Normal

***************************************************************************

 

========================= Flush DNS: ===================================

 

Windows IP Configuration

 

Successfully flushed the DNS Resolver Cache.

 

========================= IE Proxy Settings: ==============================

 

Proxy is not enabled.

No Proxy Server is set.

 

"Reset IE Proxy Settings": IE Proxy Settings were reset.

 

========================= FF Proxy Settings: ==============================

 

 

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

 

========================= Hosts content: =================================

========================= IP Configuration: ================================

 

Intel® Centrino® Advanced-N 6250 AGN = Wireless Network Connection (Connected)

Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)

Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 3 (Media disconnected)

Realtek PCIe GBE Family Controller = Local Area Connection (Media disconnected)

Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)

Intel® Centrino® WiMAX 6250 = Local Area Connection 2 (Media disconnected)

 

 

# ----------------------------------

# IPv4 Configuration

# ----------------------------------

pushd interface ipv4

 

reset

set subinterface interface=?(. subinterface=ethernet_12 mtu=1477

 

 

popd

# End of IPv4 configuration

 

 

 

Windows IP Configuration

 

   Host Name . . . . . . . . . . . . : oelwein-VAIO

   Primary Dns Suffix  . . . . . . . :

   Node Type . . . . . . . . . . . . : Peer-Peer

   IP Routing Enabled. . . . . . . . : No

   WINS Proxy Enabled. . . . . . . . : No

 

Ethernet adapter Bluetooth Network Connection:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)

   Physical Address. . . . . . . . . : C0-F8-DA-F2-E1-7F

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

 

Wireless LAN adapter Wireless Network Connection 3:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #2

   Physical Address. . . . . . . . . : 64-80-99-28-FB-91

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

 

Wireless LAN adapter Wireless Network Connection 2:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter

   Physical Address. . . . . . . . . : 64-80-99-28-FB-91

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Ethernet adapter Local Area Connection 2:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Intel® Centrino® WiMAX 6250

   Physical Address. . . . . . . . . : 64-D4-DA-29-9E-8E

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

 

Wireless LAN adapter Wireless Network Connection:

 

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Intel® Centrino® Advanced-N 6250 AGN

   Physical Address. . . . . . . . . : 64-80-99-28-FB-90

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

   Link-local IPv6 Address . . . . . : fe80::cdb9:4665:d089:444a%11(Preferred)

   IPv4 Address. . . . . . . . . . . : 10.0.0.3(Preferred)

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Lease Obtained. . . . . . . . . . : Sunday, October 15, 2017 9:30:29 AM

   Lease Expires . . . . . . . . . . : Monday, October 16, 2017 9:30:30 AM

   Default Gateway . . . . . . . . . : 10.0.0.1

   DHCP Server . . . . . . . . . . . : 10.0.0.1

   DHCPv6 IAID . . . . . . . . . . . : 358908057

   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-8A-7D-8F-F0-BF-97-60-1B-80

   DNS Servers . . . . . . . . . . . : 10.0.0.1

   NetBIOS over Tcpip. . . . . . . . : Enabled

 

Ethernet adapter Local Area Connection:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller

   Physical Address. . . . . . . . . : F0-BF-97-60-1B-80

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter isatap.{770745DA-B07A-47CE-B9BD-6BA19F4A31E4}:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter 6TO4 Adapter:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft 6to4 Adapter

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Teredo Tunneling Pseudo-Interface:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter isatap.{C2A57AF1-2B6A-4F8D-9A7D-8CD348373707}:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Local Area Connection* 14:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #8

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter isatap.{B79CBB78-8331-4E42-9632-5EBFF92885AF}:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #11

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

Server:  UnKnown

Address:  10.0.0.1

 

Name:    google.com

Addresses:  2607:f8b0:4000:802::200e

              216.58.194.46

 

 

Pinging google.com [216.58.194.46] with 32 bytes of data:

Reply from 216.58.194.46: bytes=32 time=81ms TTL=52

Reply from 216.58.194.46: bytes=32 time=81ms TTL=52

 

Ping statistics for 216.58.194.46:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 81ms, Maximum = 81ms, Average = 81ms

Server:  UnKnown

Address:  10.0.0.1

 

Name:    yahoo.com

Addresses:  2001:4998:c:a06::2:4008

              2001:4998:44:204::a7

              2001:4998:58:c02::a9

              98.139.180.149

              98.138.253.109

              206.190.36.45

 

 

Pinging yahoo.com [206.190.36.45] with 32 bytes of data:

Reply from 206.190.36.45: bytes=32 time=61ms TTL=49

Reply from 206.190.36.45: bytes=32 time=74ms TTL=49

 

Ping statistics for 206.190.36.45:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 61ms, Maximum = 74ms, Average = 67ms

 

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

 

Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================

Interface List

 15...c0 f8 da f2 e1 7f ......Bluetooth Device (Personal Area Network)

 14...64 80 99 28 fb 91 ......Microsoft Virtual WiFi Miniport Adapter #2

 13...64 80 99 28 fb 91 ......Microsoft Virtual WiFi Miniport Adapter

 12...64 d4 da 29 9e 8e ......Intel® Centrino® WiMAX 6250

 11...64 80 99 28 fb 90 ......Intel® Centrino® Advanced-N 6250 AGN

 10...f0 bf 97 60 1b 80 ......Realtek PCIe GBE Family Controller

  1...........................Software Loopback Interface 1

 28...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3

 22...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter

 19...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface

 23...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4

 29...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #8

 30...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #11

===========================================================================

 

IPv4 Route Table

===========================================================================

Active Routes:

Network Destination        Netmask          Gateway       Interface  Metric

          0.0.0.0          0.0.0.0         10.0.0.1         10.0.0.3     25

         10.0.0.0    255.255.255.0         On-link          10.0.0.3    281

         10.0.0.3  255.255.255.255         On-link          10.0.0.3    281

       10.0.0.255  255.255.255.255         On-link          10.0.0.3    281

        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306

        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306

  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306

        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306

        224.0.0.0        240.0.0.0         On-link          10.0.0.3    281

  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306

  255.255.255.255  255.255.255.255         On-link          10.0.0.3    281

===========================================================================

Persistent Routes:

  None

 

IPv6 Route Table

===========================================================================

Active Routes:

 If Metric Network Destination      Gateway

  1    306 ::1/128                  On-link

 11    281 fe80::/64                On-link

 11    281 fe80::cdb9:4665:d089:444a/128

                                    On-link

  1    306 ff00::/8                 On-link

 11    281 ff00::/8                 On-link

===========================================================================

Persistent Routes:

  None

========================= Winsock entries =====================================

 

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)

Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)

Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)

Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)

Catalog5 05 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)

Catalog5 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog5 07 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)

Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)

Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)

Catalog5 10 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)

Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)

x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)

x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)

x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)

x64-Catalog5 05 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)

x64-Catalog5 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog5 07 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)

x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)

x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)

x64-Catalog5 10 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)

x64-Catalog9 01 C:\Windows\System32\VOTPrx64.dll [File Not found] ()

x64-Catalog9 02 C:\Windows\System32\VOTPrx64.dll [File Not found] ()

x64-Catalog9 03 C:\Windows\System32\VOTPrx64.dll [File Not found] ()

x64-Catalog9 04 C:\Windows\System32\VOTPrx64.dll [File Not found] ()

x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 12 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 13 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 14 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 15 C:\Windows\System32\VOTPrx64.dll [File Not found] ()

x64-Catalog9 16 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

 

========================= Event log errors: ===============================

 

Application errors:

==================

Error: (10/15/2017 09:30:17 AM) (Source: Schedule) (User: )

Description: Schedule error: 10106Initialize call failed, bailing out

 

Error: (10/14/2017 01:34:57 PM) (Source: Schedule) (User: )

Description: Schedule error: 10106Initialize call failed, bailing out

 

Error: (10/13/2017 05:24:13 PM) (Source: Schedule) (User: )

Description: Schedule error: 10106Initialize call failed, bailing out

 

Error: (10/13/2017 03:55:06 PM) (Source: Schedule) (User: )

Description: Schedule error: 10106Initialize call failed, bailing out

 

Error: (10/13/2017 11:44:58 AM) (Source: Schedule) (User: )

Description: Schedule error: 10106Initialize call failed, bailing out

 

Error: (10/13/2017 11:32:48 AM) (Source: Schedule) (User: )

Description: Schedule error: 10106Initialize call failed, bailing out

 

Error: (10/13/2017 11:12:35 AM) (Source: Schedule) (User: )

Description: Schedule error: 10106Initialize call failed, bailing out

 

Error: (10/13/2017 10:41:21 AM) (Source: Schedule) (User: )

Description: Schedule error: 10106Initialize call failed, bailing out

 

Error: (10/13/2017 09:48:14 AM) (Source: Schedule) (User: )

Description: Schedule error: 10106Initialize call failed, bailing out

 

Error: (10/12/2017 03:23:26 PM) (Source: Schedule) (User: )

Description: Schedule error: 10106Initialize call failed, bailing out

 

 

System errors:

=============

Error: (10/15/2017 10:22:40 AM) (Source: Service Control Manager) (User: )

Description: The IPsec Policy Agent service terminated with the following error:

%%10106 = The requested service provider could not be loaded or initialized.

 

 

Error: (10/15/2017 10:21:28 AM) (Source: Service Control Manager) (User: )

Description: The IPsec Policy Agent service terminated with the following error:

%%10106 = The requested service provider could not be loaded or initialized.

 

 

Error: (10/15/2017 10:20:34 AM) (Source: Service Control Manager) (User: )

Description: The IPsec Policy Agent service terminated with the following error:

%%10106 = The requested service provider could not be loaded or initialized.

 

 

Error: (10/15/2017 10:19:30 AM) (Source: Service Control Manager) (User: )

Description: The IPsec Policy Agent service terminated with the following error:

%%10106 = The requested service provider could not be loaded or initialized.

 

 

Error: (10/15/2017 10:16:36 AM) (Source: Service Control Manager) (User: )

Description: The IPsec Policy Agent service terminated with the following error:

%%10106 = The requested service provider could not be loaded or initialized.

 

 

Error: (10/15/2017 10:16:34 AM) (Source: Service Control Manager) (User: )

Description: The IPsec Policy Agent service terminated with the following error:

%%10106 = The requested service provider could not be loaded or initialized.

 

 

Error: (10/15/2017 10:15:44 AM) (Source: Disk) (User: )

Description: The driver detected a controller error on \Device\Harddisk1\DR1.

 

Error: (10/15/2017 10:15:44 AM) (Source: Disk) (User: )

Description: The driver detected a controller error on \Device\Harddisk1\DR1.

 

Error: (10/15/2017 10:15:43 AM) (Source: Disk) (User: )

Description: The driver detected a controller error on \Device\Harddisk1\DR1.

 

Error: (10/15/2017 10:15:34 AM) (Source: Service Control Manager) (User: )

Description: The IPsec Policy Agent service terminated with the following error:

%%10106 = The requested service provider could not be loaded or initialized.

 

 

 

Microsoft Office Sessions:

=========================

Error: (10/15/2017 09:30:17 AM) (Source: Schedule)(User: )

Description: Schedule error: 10106Initialize call failed, bailing out

 

Error: (10/14/2017 01:34:57 PM) (Source: Schedule)(User: )

Description: Schedule error: 10106Initialize call failed, bailing out

 

Error: (10/13/2017 05:24:13 PM) (Source: Schedule)(User: )

Description: Schedule error: 10106Initialize call failed, bailing out

 

Error: (10/13/2017 03:55:06 PM) (Source: Schedule)(User: )

Description: Schedule error: 10106Initialize call failed, bailing out

 

Error: (10/13/2017 11:44:58 AM) (Source: Schedule)(User: )

Description: Schedule error: 10106Initialize call failed, bailing out

 

Error: (10/13/2017 11:32:48 AM) (Source: Schedule)(User: )

Description: Schedule error: 10106Initialize call failed, bailing out

 

Error: (10/13/2017 11:12:35 AM) (Source: Schedule)(User: )

Description: Schedule error: 10106Initialize call failed, bailing out

 

Error: (10/13/2017 10:41:21 AM) (Source: Schedule)(User: )

Description: Schedule error: 10106Initialize call failed, bailing out

 

Error: (10/13/2017 09:48:14 AM) (Source: Schedule)(User: )

Description: Schedule error: 10106Initialize call failed, bailing out

 

Error: (10/12/2017 03:23:26 PM) (Source: Schedule)(User: )

Description: Schedule error: 10106Initialize call failed, bailing out

 

 

=========================== Installed Programs ============================

 

7-Zip 16.04 (HKLM-x32\...\{23170F69-40C1-2701-1604-000001000000}) (Version: 16.04.00.0 - Igor Pavlov)

7-Zip 9.22beta (HKLM-x32\...\7-Zip) (Version:  - )

ABBYY FineReader 9.0 Sprint (HKLM-x32\...\{F9000000-0018-0000-0000-074957833700}) (Version: 9.01.513.58212 - ABBYY) Hidden

ABBYY FineReader 9.0 Sprint (HKLM-x32\...\ABBYY FineReader 9.0 Sprint) (Version: 9.01.513.58212 - ABBYY)

Ad-Aware Browsing Protection (HKLM-x32\...\Ad-Aware Browsing Protection) (Version: 0.9.0.3 - )

Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 17.012.20098 - Adobe Systems Incorporated)

Adobe Digital Editions 4.5 (HKLM-x32\...\Adobe Digital Editions 4.5) (Version: 4.5.2 - Adobe Systems Incorporated)

Adobe Flash Player 26 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 26.0.0.137 - Adobe Systems Incorporated)

Adobe Flash Player 26 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 26.0.0.151 - Adobe Systems Incorporated)

Alps Pointing-device for VAIO (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version:  - ALPS ELECTRIC CO., LTD.)

Amazon Kindle (HKCU\...\Amazon Kindle) (Version: 1.17.0.44170 - Amazon)

Apple Application Support (HKLM-x32\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.)

Apple Mobile Device Support (HKLM\...\{2F72F540-1F60-4266-9506-952B21D6640D}) (Version: 6.1.0.13 - Apple Inc.)

Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)

Applian FLV and Media Player 3.1.1.12 (HKLM-x32\...\Applian FLV and Media Player) (Version: 3.1.1.12 - Applian Technologies)

Application Manager for VAIO (HKLM-x32\...\Application Manager for VAIO) (Version:  - )

ArcSoft WebCam Companion 4 (HKLM-x32\...\{C793AD32-2BB8-4CC4-ABD3-A1469C21593C}) (Version: 4.0.21.369 - ArcSoft)

ATI Catalyst Install Manager (HKLM\...\{124C73A8-5C1B-EF26-867B-5B77F9BC4D07}) (Version: 3.0.808.0 - ATI Technologies, Inc.)

Avast Free Antivirus (HKLM-x32\...\Avast Antivirus) (Version: 17.7.2314 - AVAST Software)

Best Buy pc app (HKLM\...\{FBBC4667-2521-4E78-B1BD-8706F774549B}) (Version: 3.1.1.0 - Best Buy) Hidden

Best Buy pc app (HKLM-x32\...\{FBBC4667-2521-4E78-B1BD-8706F774549B}) (Version: 3.1.1.0 - Best Buy) Hidden

Bing Rewards Client Installer (HKLM-x32\...\{61EDBE71-5D3E-4AB7-AD95-E53FEAF68C17}) (Version: 16.0.345.0 - Microsoft Corporation) Hidden

Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)

BurnAware Free 9.5 (HKLM-x32\...\BurnAware Free_is1) (Version:  - Burnaware)

ByteFence Anti-Malware (HKLM-x32\...\ByteFence) (Version: 2.5.0.0 - Byte Technologies LLC)

CA Landlord Rights Forms (HKLM-x32\...\CA Landlord Rights Forms) (Version:  - )

CalSupport (HKLM-x32\...\CalSupport) (Version:  - )

Carbonite Online Backup Setup (HKLM-x32\...\Carbonite Setup Lite) (Version: 3.8.0 - Carbonite Inc.)

ccc-core-static (HKLM-x32\...\{753152B8-456A-6D6C-4050-1C740049DAF7}) (Version: 2011.0106.1235.22490 - ATI) Hidden

CCleaner (HKLM\...\CCleaner) (Version: 4.02 - Piriform)

Chromium (HKLM-x32\...\{770F9FCF-278F-4E4F-960F-3ECF468FED4F}) (Version:  - )

Cisco Connect (HKLM-x32\...\Cisco Connect) (Version: 1.4.12263.1 - Cisco Consumer Products LLC)

Citrix Online Launcher (HKLM-x32\...\{8A16C63D-027A-4645-B394-C033665D0195}) (Version: 1.0.325 - Citrix)

Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)

CyberLink PowerDVD (HKLM-x32\...\InstallShield_{A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}) (Version: 9.0.3630.52 - CyberLink Corp.)

D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden

Epson Connect (HKLM-x32\...\{64BA551C-9AF6-495C-93F3-D1270E0045FC}) (Version:  - )

Epson Customer Participation (HKLM\...\{814FA673-A085-403C-9545-747FC1495069}) (Version: 1.0.0.0 - SEIKO EPSON CORPORATION)

Epson Event Manager (HKLM-x32\...\{FA9D303D-0FB2-49C7-9397-8E6B11EA892D}) (Version: 2.50.0001 - SEIKO EPSON CORPORATION)

Epson FAX Utility (HKLM-x32\...\{0CBE6C93-CB2E-4378-91EE-12BE6D4E2E4A}) (Version: 1.20.00 - SEIKO EPSON CORPORATION)

EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)

EPSON WorkForce 545 Series Printer Uninstall (HKLM\...\EPSON WorkForce 545 Series) (Version:  - SEIKO EPSON Corporation)

EpsonNet Print (HKLM-x32\...\{3E31400D-274E-4647-916C-2CACC3741799}) (Version: 2.4j - SEIKO EPSON CORPORATION)

EZ Vinyl/Tape Converter 10 by Ion Audio (HKLM-x32\...\EZ Vinyl/Tape Converter by Ion Audio_is1) (Version:  - Ion Audio LLC)

FLV Player (HKLM-x32\...\FLV Player2.0.25) (Version: 2.0.25 - Martijn de Visser Software)

Games Manager (HKCU\...\GamesManager) (Version: 2.12.1.698 - iWin Inc.)

GIMP 2.6.12 (HKLM-x32\...\WinGimp-2.0_is1) (Version: 2.6.12 - The GIMP Team)

Google Chrome (HKLM-x32\...\Google Chrome) (Version: 61.0.3163.100 - Google Inc.)

Google Earth Pro (HKLM-x32\...\{ECF2E224-42F5-4E50-B58E-94CA70E85697}) (Version: 7.3.0.3832 - Google)

Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.5 - Google Inc.) Hidden

Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden

GoToAssist Corporate (HKLM-x32\...\GoToAssist) (Version: 11.3.0.1121 - Citrix Online, a division of Citrix Systems, Inc.)

Granny In Paradise (HKLM-x32\...\Granny In Paradise) (Version: 1.0.0.1 - MSN)

Granny in Paradise (HKLM-x32\...\WTA-9c508256-25c5-43c8-b9d3-7f51dac0d0d1) (Version: 2.2.0.95 - WildTangent) Hidden

Hightail Send (HKLM-x32\...\{115071C6-E978-4146-8EFC-A08EBC161FD0}) (Version: 1.0.6051 - Hightail)

ImgBurn (HKLM-x32\...\ImgBurn) (Version: 2.5.8.0 - LIGHTNING UK!)

Intel PROSet Wireless (HKLM-x32\...\ProInst) (Version:  - ) Hidden

Intel WiMAX Tutorial (HKLM\...\{4F26C164-9373-4974-8F43-E0F2176AF937}) (Version: 1.5.3.1 - Intel Corporation)

Intel® Display Audio Driver (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 6.14.00.3074 - Intel Corporation)

Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1144 - Intel Corporation)

Intel® PROSet/Wireless WiFi Software (HKLM\...\{25FBDA9A-E868-4B3B-B9FF-D923818511A1}) (Version: 14.2.0000 - Intel Corporation)

Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.1.0.1008 - Intel Corporation)

Intel® WiDi (HKLM-x32\...\{E1B934BB-6AFA-429F-98E4-76F9CBC72BF6}) (Version: 2.2.14.0 - Intel Corporation)

Intel® WiDi Widget (HKLM-x32\...\{209192C6-9C39-491F-BE07-E31205A43531}) (Version: 1.1.0.0 - Intel Corporation)

Intel® Wireless Display (HKLM\...\{28EF7372-9087-4AC3-9B9F-D9751FCDF830}) (Version:  - )

Intel® PROSet/Wireless WiMAX Software (HKLM\...\{FBCA6D68-2FBE-4A52-8EAA-856CFEA714C8}) (Version: 6.01.1000 - Intel Corporation)

Itibiti RTC (HKLM-x32\...\{730E03E4-350E-48E5-9D3E-4329903D454D}) (Version: 0.0.1 - Itibiti Inc) Hidden

Java 8 Update 111 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180111F0}) (Version: 8.0.1110.14 - Oracle Corporation)

Java 8 Update 31 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)

Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden

Luxor (remove only) (HKLM-x32\...\Luxor) (Version:  - )

Malwarebytes Anti-Malware version 2.1.8.1057 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)

Media Gallery (HKLM\...\{115B60D5-BBDB-490E-AF2E-064D37A3CE01}) (Version: 1.4.0.11300 - Your Company Name) Hidden

Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden

Messenger Companion (HKLM-x32\...\{50816F92-1652-4A7C-B9BC-48F682742C4B}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden

Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)

Microsoft Office 2003 Web Components (HKLM-x32\...\{90A40409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)

Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)

Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)

Microsoft Office Standard Edition 2003 (HKLM-x32\...\{91120409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)

Microsoft Office XP Web Components (HKLM-x32\...\{90260409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)

Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)

Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)

Microsoft SQL Server Compact 3.5 SP2 ENU (HKLM-x32\...\{3A9FC03D-C685-4831-94CF-4EDFD3749497}) (Version: 3.5.8080.0 - Microsoft Corporation)

Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)

Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)

Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 (HKLM-x32\...\{e2803110-78b3-4664-a479-3611a381656a}) (Version: 14.0.24215.1 - Microsoft Corporation)

Mouse Driver (HKLM-x32\...\{2EBA5473-558B-462C-AEE4-FE50FA799F2A}) (Version:  - )

Mozilla Firefox 56.0.1 (x64 en-US) (HKLM\...\Mozilla Firefox 56.0.1 (x64 en-US)) (Version: 56.0.1 - Mozilla)

Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 56.0.1.6484 - Mozilla)

MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)

MSXML 4.0 SP3 Parser (KB2721691) (HKLM-x32\...\{355B5AC0-CEEE-42C5-AD4D-7F3CFD806C36}) (Version: 4.30.2114.0 - Microsoft Corporation)

MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)

MSXML 4.0 SP3 Parser (KB973685) (HKLM-x32\...\{859DFA95-E4A6-48CD-B88E-A3E483E89B44}) (Version: 4.30.2107.0 - Microsoft Corporation)

nFLVPlayer (HKLM-x32\...\{C4526CCC-CF15-4908-892F-37FAF69946A6}_is1) (Version: 1.4.0.96 - Nikola Dachev)

Oasis2Service (HKLM-x32\...\{E50FC5DB-7CBD-407D-A46E-0C13E45BC386}) (Version: 1.0.4 - DDNi)

OOBE (HKLM-x32\...\{1B500D37-E7CF-480B-8054-8A563594EC4E}) (Version: 3.20.1018 - Sony Corporation) Hidden

PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)

PMB (HKLM-x32\...\{B6A98E5F-D6A7-46FB-9E9D-1F7BF443491C}) (Version: 5.5.00.11260 - Sony Corporation) Hidden

PMB VAIO Edition Guide (HKLM-x32\...\{FF1FC66F-536F-46BD-98E3-D8DA127A810E}) (Version: 1.4.00.10090 - Sony Corporation) Hidden

PMB VAIO Edition Plug-in (HKLM\...\{133D3F07-D558-46CE-80E8-F4D75DBBAD63}) (Version: 1.4.01.11290 - Sony Corporation) Hidden

PMB VAIO Edition Plug-in (HKLM-x32\...\{270380EB-8812-42E1-8289-53700DB840D2}) (Version: 1.4.01.11300 - Sony Corporation) Hidden

PMB VAIO Edition Plug-in (HKLM-x32\...\{8356CB97-A48F-44CB-837A-A12838DC4669}) (Version: 1.4.00.09190 - Sony Corporation) Hidden

PX Profile Update (HKLM-x32\...\{EFBEE79D-E49D-9451-459E-F776AC857F99}) (Version: 1.00.1. - AMD) Hidden

QuickTime 7 (HKLM-x32\...\{FF59BD75-466A-4D5A-AD23-AAD87C5FD44C}) (Version: 7.79.80.95 - Apple Inc.)

Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.40.126.2011 - Realtek)

Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6225 - Realtek Semiconductor Corp.)

Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.1.7601.92 - Realtek Semiconductor Corp.)

Remote Keyboard (HKLM-x32\...\{995845A2-5767-429D-8986-694050AE1F34}) (Version: 1.1.0.12170 - Sony Corporation) Hidden

Remote Play with PlayStation 3 (HKLM-x32\...\{734B6C6C-4740-476F-BB0C-F7AF469EDBB2}) (Version: 1.0.2.06210 - Sony Corporation) Hidden

Remote Play with PlayStation®3 (HKLM-x32\...\{07441A52-E208-478A-92B7-5C337CA8C131}) (Version: 1.0.2.06210 - Sony Corporation) Hidden

Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.0.26.0 - Renesas Electronics Corporation) Hidden

Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\InstallShield_{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.0.26.0 - Renesas Electronics Corporation)

Revo Uninstaller 1.94 (HKLM-x32\...\Revo Uninstaller) (Version: 1.94 - VS Revo Group)

SafeZone Stable 4.58.2552.909 (HKLM-x32\...\SafeZone 4.58.2552.909) (Version: 4.58.2552.909 - Avast Software) Hidden

Seagate Manager Installer (HKLM-x32\...\{2A30052B-831C-41D3-8044-3C0388066350}) (Version: 2.01.0600 - Seagate) Hidden

Seagate Manager Installer (HKLM-x32\...\InstallShield_{2A30052B-831C-41D3-8044-3C0388066350}) (Version: 2.01.0600 - Seagate)

Skype Click to Call (HKLM-x32\...\{873F8E7C-10E6-449F-BD7E-5FBA7C8E1C9B}) (Version: 8.5.0.9167 - Microsoft Corporation)

Skype™ 7.40 (HKLM-x32\...\{3B7E914A-93D5-4A29-92BB-AF8C3F66C431}) (Version: 7.40.103 - Skype Technologies S.A.)

Software Updater (HKLM-x32\...\{6DFBE8A2-CDBF-453E-B34C-32F202FCEE4C}) (Version: 4.2.1 - SEIKO EPSON CORPORATION)

Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden

VAIO - Media Gallery (HKLM-x32\...\{DD88F979-FA58-41AC-980C-A6E1A82B61D9}) (Version: 1.4.0.11300 - Sony Corporation) Hidden

VAIO - PMB VAIO Edition Guide (HKLM-x32\...\InstallShield_{FF1FC66F-536F-46BD-98E3-D8DA127A810E}) (Version: 1.4.00.10090 - Sony Corporation) Hidden

VAIO - PMB VAIO Edition Plug-in (HKLM-x32\...\InstallShield_{270380EB-8812-42E1-8289-53700DB840D2}) (Version: 1.4.01.11300 - Sony Corporation) Hidden

VAIO - Remote Keyboard (HKLM-x32\...\{7396FB15-9AB4-4B78-BDD8-24A9C15D2C65}) (Version: 1.0.0.12170 - Sony Corporation) Hidden

VAIO Care (HKLM\...\{934ACD4F-3E96-4B2A-96A8-158A5E057288}) (Version: 8.4.3.07161 - Sony Corporation)

VAIO Care Recovery (HKLM\...\{6ED1750E-F44F-4635-8F0D-B76B9262B7FB}) (Version: 1.1.1.13230 - Sony Corporation)

VAIO Control Center (HKLM-x32\...\{72042FA6-5609-489F-A8EA-3C2DD650F667}) (Version: 4.4.0.11260 - Sony Corporation) Hidden

VAIO Data Restore Tool (HKLM-x32\...\{57B955CE-B5D3-495D-AF1B-FAEE0540BFEF}) (Version: 1.5.0.10140 - Sony Corporation) Hidden

VAIO Data Restore Tool (HKLM-x32\...\{F8B48758-410A-4B09-A734-C5DEA282C7C9}) (Version: 1.5.0.10140 - Sony Corporation) Hidden

VAIO Gate (HKLM-x32\...\{A7C30414-2382-4086-B0D6-01A88ABA21C3}) (Version: 2.4.2.02200 - Sony Corporation) Hidden

VAIO Gate Default (HKLM-x32\...\{B7546697-2A80-4256-A24B-1C33163F535B}) (Version: 2.3.0.11220 - Sony Corporation) Hidden

VAIO Hardware Diagnostics (HKLM-x32\...\{31ABC808-794B-4710-B3E4-85F77784882E}) (Version: 4.1.0.10120 - Sony Corporation) Hidden

VAIO Health Report (HKLM-x32\...\VAIO Health Report1.0) (Version: 1.0 - Sony Electronics)

VAIO Help and Support (HKLM-x32\...\{884A242B-BE5C-4F9F-9177-F44156A5D081}) (Version: 13.00.0927 - Sony Corporation)

VAIO Manual (HKLM-x32\...\{C6E893E7-E5EA-4CD5-917C-5443E753FCBD}) (Version: 1.2.0.11040 - Sony Corporation) Hidden

VAIO Media plus (HKLM\...\{5AFD1F5C-8FDA-413C-AF38-F1E7BD10D72F}) (Version: 2.1.0.23300 - Your Company Name) Hidden

VAIO Media plus (HKLM-x32\...\{8DE50158-80AA-4FF2-9E9F-0A7C46F71FCD}) (Version: 2.1.0.23300 - Sony Corporation) Hidden

VAIO Media plus Opening Movie (HKLM-x32\...\{6BF03C88-C06A-48DC-B9A1-FE72B24E5FA9}) (Version: 2.1.0.14080 - Sony Corporation) Hidden

VAIO Messenger (HKLM-x32\...\VAIO Messenger) (Version: 2.0.493.0 - DDNi)

VAIO Sample Contents (HKLM-x32\...\{547C9EB4-4CA6-402F-9D1B-8BD30DC71E44}) (Version: 1.4.0.09010 - Sony Corporation) Hidden

VAIO Satisfaction Survey. (HKLM-x32\...\VAIO Satisfaction Survey.3.0) (Version: 3.0 - Sony Electronics Inc.) Hidden

VAIO Smart Network (HKLM-x32\...\{0899D75A-C2FC-42EA-A702-5B9A5F24EAD5}) (Version: 3.4.0.12090 - Sony Corporation)

VAIO Transfer Support (HKLM-x32\...\{5DDAFB4B-C52E-468A-9E23-3B0CEEB671BF}) (Version: 1.3.0.11250 - Sony Corporation) Hidden

VAIO Update (HKLM-x32\...\{9FF95DA2-7DA1-4228-93B7-DED7EC02B6B2}) (Version: 7.0.1.02280 - Sony Corporation)

VAIO Wireless Wizard (HKLM-x32\...\{7C80D30A-AC02-4E3F-B95D-29F0E4FF937B}) (Version: 4.0.0.02180 - Sony) Hidden

VESx86 (HKLM-x32\...\{6883A6BD-37B5-4314-BB66-FA581D15A906}) (Version: 1.0.0 - Sony Corporation) Hidden

VGClientX64 (HKLM\...\{99E6C2F3-59B2-4308-B1CD-4928B55B7E30}) (Version: 1.0.0 - Sony Corporation) Hidden

VGClientX86 (HKLM-x32\...\{8B583EF5-FA7B-4AE2-9008-51B7FD505886}) (Version: 1.0.0 - Sony Corporation) Hidden

VirtuaGirl version 1.1.0.84 (HKCU\...\VirtuaGirl_is1) (Version: 1.1.0.84 - Totem Entertainment)

VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.6 - VideoLAN)

VU5x64 (HKLM\...\{6B7DE186-374B-4873-AEC1-7464DA337DD6}) (Version: 1.1.0 - Sony Corporation ) Hidden

VU5x86 (HKLM-x32\...\{9D12A8B5-9D41-4465-BF11-70719EB0CD02}) (Version: 1.1.0 - Sony Corporation ) Hidden

WIDCOMM Bluetooth Software (HKLM\...\{436E0B79-2CFB-4E5F-9380-E17C1B25D0C5}) (Version: 6.3.0.6300 - Broadcom Corporation)

WildTangent Games (HKLM-x32\...\WildTangent wildgames Master Uninstall) (Version: 1.1.0.28 - WildTangent)

WildTangent Games App (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-wildgames) (Version: 4.1.1.30 - WildTangent) Hidden

Winamp (HKLM-x32\...\Winamp) (Version: 5.64  - Nullsoft, Inc)

Winamp Detector Plug-in (HKCU\...\Winamp Detect) (Version: 1.0.0.1 - Nullsoft, Inc)

Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)

Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)

Windows Media Player Firefox Plugin (HKLM-x32\...\{69FDFBB6-351D-4B8C-89D8-867DC9D0A2A4}) (Version: 1.0.0.8 - Microsoft Corp)

WMV9/VC-1 Video Playback (HKLM\...\{CFFA71A3-B098-31B4-94F7-07EA2A717418}) (Version: 1.00.0000 - ATI Technologies Inc.) Hidden

Yahoo! BrowserPlus 2.9.8 (HKCU\...\Yahoo! BrowserPlus) (Version:  - Yahoo! Inc.)

Yahoo! Messenger (HKLM-x32\...\Yahoo! Messenger) (Version:  - Yahoo! Inc.)

Yahoo! Software Update (HKLM-x32\...\Yahoo! Software Update) (Version:  - )

Yahoo! Toolbar (HKLM-x32\...\Yahoo! Companion) (Version:  - Yahoo! Inc.)

 

========================= Devices: ================================

 

Name: SBRE

Description: SBRE

Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}

Manufacturer:

Service: SBRE

Device ID: ROOT\LEGACY_SBRE\0000

Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)

Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.

Devices stay in this state if they have been prepared for removal.

After you remove the device, this error disappears.Remove the device, and this error should be resolved.

 

 

========================= Memory info: ===================================

 

Percentage of memory in use: 42%

Total physical RAM: 4011.86 MB

Available physical RAM: 2320.58 MB

Total Virtual: 8021.93 MB

Available Virtual: 6233.17 MB

 

========================= Partitions: =====================================

 

1 Drive c: () (Fixed) (Total:454.75 GB) (Free:94.76 GB) NTFS

2 Drive d: (PHOTOS) (Removable) (Total:3.74 GB) (Free:0.38 GB) FAT32

 

========================= Users: ========================================

 

User accounts for \\OELWEIN-VAIO

 

Administrator            Guest                    oelwein                 

 

========================= Minidump Files ==================================

 

C:\Windows\Minidump\052715-29328-01.dmp

C:\Windows\Minidump\073116-16567-01.dmp

C:\Windows\Minidump\081713-25053-01.dmp

C:\Windows\Minidump\082315-18985-01.dmp

========================= Restore Points ==================================

 

26-02-2015 06:57:59 Windows Update

03-03-2015 16:24:48 Windows Update

06-03-2015 16:25:45 Windows Update

07-03-2015 01:44:11 Removed VAIO Update

07-03-2015 01:45:10 Installed VAIO Update

10-03-2015 16:05:58 Windows Update

12-03-2015 04:58:46 Windows Update

13-03-2015 23:13:20 Removed PC Theft Defense

13-03-2015 23:14:26 Removed PCTDServiceActivation

13-03-2015 23:15:19 Removed PCTD—Secure Data Vault.

13-03-2015 23:18:50 Removed PCTD—Secure Data Vault.

17-03-2015 16:54:48 Windows Update

20-03-2015 20:56:21 Windows Update

24-03-2015 16:48:19 Windows Update

26-03-2015 05:03:50 Windows Update

27-03-2015 05:05:21 avast! antivirus system restore point

31-03-2015 14:50:40 Windows Update

05-04-2015 05:34:53 Windows Update

07-04-2015 16:35:52 Removed BlueStacks Notification Center

07-04-2015 16:36:55 Removed BlueStacks Notification Center

11-04-2015 09:25:04 Windows Update

14-04-2015 23:51:43 Windows Update

15-04-2015 01:12:21 Windows Update

22-04-2015 02:05:48 Windows Update

23-04-2015 00:08:11 Windows Update

29-04-2015 06:49:51 Windows Update

05-05-2015 14:18:14 Windows Update

08-05-2015 18:00:02 Windows Update

12-05-2015 18:17:17 Windows Update

14-05-2015 07:05:07 Windows Update

19-05-2015 16:32:01 Windows Update

20-05-2015 06:31:32 Windows Update

26-05-2015 23:38:50 Windows Update

02-06-2015 16:43:59 Windows Update

06-06-2015 00:32:09 Windows Update

09-06-2015 14:08:57 Windows Update

11-06-2015 05:10:47 Windows Update

13-06-2015 16:14:25 avast! antivirus system restore point

15-06-2015 17:57:50 Installed Intel® Anti-Theft Status Tool

15-06-2015 18:25:37 Removed Intel® Anti-Theft Status Tool

16-06-2015 14:11:52 Windows Update

19-06-2015 14:23:29 Windows Update

23-06-2015 23:06:10 Windows Update

30-06-2015 14:54:45 Windows Update

07-07-2015 15:01:39 Windows Update

14-07-2015 04:23:27 Windows Update

15-07-2015 05:57:54 Windows Update

16-07-2015 06:23:41 Windows Update

21-07-2015 23:38:44 Windows Update

22-07-2015 04:37:52 Windows Update

28-07-2015 16:04:07 Windows Update

28-07-2015 17:45:01 Windows Update

01-08-2015 00:11:56 avast! antivirus system restore point

28-09-2015 20:41:10 avast! antivirus system restore point

01-10-2015 19:14:59 avast! antivirus system restore point

15-03-2017 06:22:53 Installed Hightail Send

15-03-2017 19:36:14 Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215

 

**** End of log ****



#4 Wand3r3r

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Posted 15 October 2017 - 02:13 PM

You appear to be working as of your last post.  You have dns resolution and you are getting a ip address from your router.

Did your issue clear up?



#5 bacchusman

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Posted 15 October 2017 - 04:22 PM

The issue remains the same.  I'm working on-line from an old desktop.  I still cannot connect to the internet on my Vaio.  I'm wondering if some sort of malware has entered the scene.



#6 Wand3r3r

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Posted 15 October 2017 - 04:49 PM

you appear to have a valid connection.

 

post the results of a tracert yahoo.com via a command prompt for review

do a nslookup yahoo.com also and post the results.  Thx


Edited by Wand3r3r, 15 October 2017 - 05:31 PM.


#7 bacchusman

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Posted 15 October 2017 - 09:25 PM

I ran tracert and got "Unable to resolve tracert system name yahoo.com."

 

I then ran nslookup yahoo.com and got

"Server:  Unknown

Address:  10.0.0.1

xxx  Unknown can't find yahoo.com:  No response from server"



#8 Wand3r3r

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Posted 15 October 2017 - 10:51 PM

Router doesn't appear to be passing through the dns requests aimed at its gateway.

 

if you do a nslookup yahoo.com 8.8.8.8

do you get different results?

 

Start with this to confirm your tcp/ip stack is not impaired:

https://support.microsoft.com/en-us/help/299357/how-to-reset-tcp-ip-by-using-the-netshell-utility

 

Next add 8.8.8.8 and 8.8.4.4 [google dns servers] to your tcp/ip v4 properties DNS tab.

 

Then try those commands again


Edited by Wand3r3r, 15 October 2017 - 10:52 PM.


#9 bacchusman

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Posted 16 October 2017 - 12:56 PM

These are the results I got with the nslookup yahoo.com 8.8.8.8

"Server:  UnKnown

Address: 8.8.8.8

***UnKnown can't find yahoo.com:  No response from server

 

Here are the results for resetting the tcp/ip utility

"Reseting Interface.  OK!

Reseting Subinterace.  OK!

Restart the computer to complete this action."

 

With respect to adding the 8.8.8.8 and 8.8.4.4 to the DNS tab I'm unsure what I should do here.  On that tab there are two boxes for adding things.  At present they are both empty.  Which box do I use and what is the complete text I should enter?  Sorry, I'm not all that savvy!

 

I thought I'd also add, that when I run a Smart Scan with Avast, I get an alert that says "Vulnerable to 'WannaCry/double Pulsar' attack."  Could that be related to the present problem?



#10 Wand3r3r

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Posted 16 October 2017 - 07:23 PM

this is what you should have gotten:

 

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation.  All rights reserved.
 
C:\Users\>nslookup yahoo.com 8.8.8.8
Server:  google-public-dns-a.google.com
Address:  8.8.8.8
 
Non-authoritative answer:
Name:    yahoo.com
Addresses:  2001:4998:c:a06::2:4008
          2001:4998:58:c02::a9
          2001:4998:44:204::a7
          206.190.36.45
          98.138.253.109
          98.139.180.149
 
Do a tracert  98.138.253.109
we are bypassing dns all together since if is doesn't work with a direct reference as in the nslookup then adding dns servers isn't going to work


#11 bacchusman

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Posted 16 October 2017 - 07:43 PM

Okay, the tracert 98.138.523.109 yielded:

 

"Tracing route to irl.fp.vip.ne1.yahoo.com []

over a maximum of 30 hops:

1  3 ms  3ms  3ms  No resources.



#12 AlexLee

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Posted 31 October 2017 - 10:08 PM

I have the same problems with you...






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