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Logitech webcam C270 won't install


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#1 Juliasdream

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Posted 14 October 2017 - 11:33 AM

I have 64 bit windows 10 on a laptop with 64bit i3 processor

I was happily using my webcam a month or so ago without problem

I since upgraded from 32 bit win 10 to 64 bit

I'm not sure if that is the reason but my Logitech C270 wont install

neither will my Microsoft webcam

 

I've tried going to Logitech and downloaded drivers and softwareder

 

In device manager with either webcam  under imaging devices it shows as unknown device

In properties it suggests I reinstall the software (code 18)

I tried that without success

 

Under details I get USB\VID_046D&PID_0825&MI_00\7&11CCD9A5&0&0000

 

under events I get Device USB\VID_046D&PID_0825&MI_00\7&11ccd9a5&0&0000 requires further installation.

 

I've tried different USB ports but no joy there. Other USB devices work fine

 

If it helps I get the following: 

- System
    - Provider
      [ Name] Microsoft-Windows-Kernel-PnP       [ Guid] {9C205A39-1250-487D-ABD7-E831C6290539}
      EventID 400       Version 0       Level 4       Task 0       Opcode 0       Keywords 0x4000000000000000     - TimeCreated
      [ SystemTime] 2017-10-14T12:39:54.153399700Z
      EventRecordID 441       Correlation     - Execution
      [ ProcessID] 4       [ ThreadID] 4760
      Channel Microsoft-Windows-Kernel-PnP/Configuration       Computer med7214     - Security
      [ UserID] S-1-5-18
- EventData
    DeviceInstanceId USB\VID_045E&PID_00F7&MI_00\7&2d9234a3&0&0000     DriverName null     ClassGuid {00000000-0000-0000-0000-000000000000}     DriverDate       DriverVersion       DriverProvider       DriverInbox false     DriverSection       DriverRank 0x0     MatchingDeviceId       OutrankedDrivers       DeviceUpdated false     Status 0x0     ParentDeviceInstanceId

USB\VID_045E&PID_00F7\6&2f22cf9e&0&2

 

I'd be grateful for any help

 



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#2 JohnC_21

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Posted 14 October 2017 - 11:49 AM

I can't say this will work but give it a try. Download the driver at the top of the list here. Extract the cab file to a folder on your desktop using 7zip or Winrar. In that folder are three inf files. I am not sure which goes to your camera. Right click the device in Device Manager. Select Update Driver and browse to one of the three inf files. If one does not work try the next.



#3 Juliasdream

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Posted 14 October 2017 - 01:36 PM

I can't say this will work but give it a try. Download the driver at the top of the list here. Extract the cab file to a folder on your desktop using 7zip or Winrar. In that folder are three inf files. I am not sure which goes to your camera. Right click the device in Device Manager. Select Update Driver and browse to one of the three inf files. If one does not work try the next.

 

Hi. Thanks, I tried that but no joy. . then it says my driver is up to date but still not working



#4 JohnC_21

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Posted 14 October 2017 - 01:45 PM

This was a clean install of Windows 10 64bit, correct? What happens if you right click the device and uninstall. Reboot. If you get nothing in Device Manager click the top most tree, your PC, select Action > Scan for Hardware Changes. If you get the yellow exclamation mark then install the Logitech drivers. If that fails I would contact Logitech support. They may have seen this issue with Windows 10 64bit.






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