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VPN 13801: IKE authentication credentials are unacceptable.


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#1 zillah

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Posted 13 October 2017 - 05:01 PM

Dear Experts

I contacted Teleco forum since 6 days and I couldn't get any help yet

I am using router that was provided by teleco (Netgear), and I configured the VPN as per the guideline below page 5 and my router snapshot configuration attached.

Even I used the same username as in the guideline to make sure I am following step by step

https://www.telstra.com.au/content/dam/tcom/small-business/bundles/pdf/telstra-gateway-pro-v7610-configuration-guide.pdf

https://imgur.com/a/LLSS2

Actually not much to configure at VPN server side (Telco ADSL router)

At the client side desktop windows 7 I disabled the firewall disabled and I configured the connections as per page 36 onward.
 
page 36 starts with :
3.5.2.2 Configuring a Windows 7 Agile VPN Connection

I didn't need to install any certification as I believe this was not applying to my case ? Am I right ?

I can't get it work although I checked the added username and password, I can't figure out what I am missing ?

Error attached as well

https://imgur.com/a/iwPb4

Thanks

Attached Files



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#2 sflatechguy

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Posted 15 October 2017 - 09:44 AM

Even if you are configuring the VPN authentication with a username and password, you still need to use certificates.

 

https://blogs.technet.microsoft.com/rrasblog/2009/08/12/troubleshooting-common-vpn-related-errors/

Scroll down to the explanation for the 13801 error you are receiving.


Edited by sflatechguy, 15 October 2017 - 09:45 AM.


#3 zillah

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Posted 16 October 2017 - 02:11 AM

Thanks

Yes indeed






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