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VPN 13801: IKE authentication credentials are unacceptable.

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#1 zillah


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Posted 13 October 2017 - 05:01 PM

Dear Experts

I contacted Teleco forum since 6 days and I couldn't get any help yet

I am using router that was provided by teleco (Netgear), and I configured the VPN as per the guideline below page 5 and my router snapshot configuration attached.

Even I used the same username as in the guideline to make sure I am following step by step



Actually not much to configure at VPN server side (Telco ADSL router)

At the client side desktop windows 7 I disabled the firewall disabled and I configured the connections as per page 36 onward.
page 36 starts with : Configuring a Windows 7 Agile VPN Connection

I didn't need to install any certification as I believe this was not applying to my case ? Am I right ?

I can't get it work although I checked the added username and password, I can't figure out what I am missing ?

Error attached as well



Attached Files

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#2 sflatechguy


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Posted 15 October 2017 - 09:44 AM

Even if you are configuring the VPN authentication with a username and password, you still need to use certificates.



Scroll down to the explanation for the 13801 error you are receiving.

Edited by sflatechguy, 15 October 2017 - 09:45 AM.

#3 zillah

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Posted 16 October 2017 - 02:11 AM


Yes indeed

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